CX Genie Reviews 7

I am a tier3 customer bought cxgenie to use their mailbox feature. It's been 17 days + I am cheatting with one of their support agent named Leah Nguyen
She just wasting my time by giving wrong information. sometime telling it's a bug, sometime telling it's a feature. she need some 3 days to address. but didn't came up with a solution yet.

My final thought: The dev team seems very weak, they are fixing one bug and creating 2 new bugs! Just waste of time. If anyone from CX Genie want to seat with me on a google meet I can show how many error their app contain and can help them to fix.

CX Genie is our new top chatbot for web and Messenger support, connecting effortlessly to Meta Business Suite. Its clean interface, easy workflow, responsive Discord support, and generous monthly limits make it outstanding. We highly recommend it, especially for features like BYOK, help desk, live chat, and custom branding.

Good customer service, really does save time on daily management tasks

all in one tool with a lot of features, not many tools have so many features like this. Great support team that helps me a lot to setup chatbot and go live on my site. The most surprising is that they build new features really quick, a lot of new things come every single week.

Genie is Cheat . Their information data base stops in 2023 . They do not tell you . You only know at your first search . They claim to give you 3 days free and then pull you into the monthly subscription .
Stay away from them there are far better tools eg perplexie

Not bad at all! The chatbot helps me to take care of bookings from customers. I didn’t think that it would be that helpful!

I've been testing and using CX Genie for the last couple of months and Ive been more than satisfied with the services this platform offers!! The bots I've created helped me automate a number of tasks and best of all, after uploading all different type of information and details into the platforms knowledge base, the bots truly became smarter and smarter!

What I also really appreciate is that CX Genie keeps on constantly evolving, new features, improvements etc going live every couple of weeks which make my general user experience with the platform better and better.