Cycle King - Cycle King Wembley Reviews 77

TrustScore 5 uit 5

4,8

Hillside 173, NW10 8LL Wembley, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

They have an amazing collection of practically new bikes. The service was excellent. The Frog bike we bought was literally half the price of new, looked new, and even had new tyres.

Beoordeeld met 5 van de 5 sterren

I recently bought a Cargo E-Bike at Cycle King Wembley. Mark directly contacted me, supported, gave great guidance and updates on my order. He managed to order my bike, 2 locks and helmets plus s... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent experience, no notes. The two guys that were there were incredibly helpful and answered all my questions politely. If I had known I’d be writing this review, I would’ve asked them... Toon meer

Beoordeeld met 5 van de 5 sterren

I visited Cycle King Wembley with my son to get a bike rack fitted. Mehul assisted us and was incredibly obliging and efficient. He fitted the rack whilst we waited and took excellent care of us. E... Toon meer


Bedrijfsgegevens

  1. Recreatiecentrum

Geschreven door het bedrijf

Cycle King is the UK's largest family-owned cycle retailer. View our range of men's, women's & children's bikes and a fantastic range of cycling accessories.


Contactgegevens

  • Hillside 173, NW10 8LL, Wembley, Verenigd Koninkrijk

  • 020 8965 5544

4,8

Uitstekend

TrustScore 5 uit 5

77 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 21% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Great bike and customer service

Great bike at a good value price in the January sale. Mark gave great advice and help with arranging collection and went out of his way to make sure I was all set to ride my new bike home.

24 januari 2026
Beoordeeld met 5 van de 5 sterren

1st of all I would like to thank Toby…

1st of all I would like to thank Toby for the great customer service was very helpful and went far and beyond helping me fix my inner tube. I initially went to halfords to get air in my tire and as soon as I left the car park I got a flat so I returned back to halfords at the alperton branch to get a new inner tube and as always halfords never had stock so I knew cycle king had a branch close by so I gave them a call to find out if there was any stock available and Toby was so helpful in helping and I can say I will definitely be coming back amd I recommend all people needing bycyle parts to try cycle king and never to use halfords especially the alperton branch.
And Toby again I like to thank you once again am a happy customer

30 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy customer

Mehul was great once again. Excellent customer service and resolved the issue while I waited.

21 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Satisfied customer

I visited Cycle King Wembley with my son to get a bike rack fitted. Mehul assisted us and was incredibly obliging and efficient. He fitted the rack whilst we waited and took excellent care of us. Excellent service with a smile - would highly recommend.

7 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super helpful!

Excellent experience, no notes.

The two guys that were there were incredibly helpful and answered all my questions politely. If I had known I’d be writing this review, I would’ve asked them for their names.

Very bountiful store with lots of items, that are also reasonably priced. Basically anything you would need in regards to cycling, you’ll find it there.

I went there to pick up a bracket for my basket after I couldn’t find any online.

10 januari 2025
Beoordeeld met 1 van de 5 sterren

.Just need help on occasion

Firstly I don't enjoy writing negative reviews about any company as I was passing I went into cycle king Wembley I politely asked the manager if he could tighten my Break that he had left loose on a previous visit and he started moaning and almost complaining to me that he was preparing stock for up coming sales and he was busy although I don't remember him saying he was busy I cernantainly got the message which went on for a few seconds making me feel as if I was problem leaving me feeling really uncomfortable and I found my self apologising to him for just to walking into the shop and disturbing him because he was very busy which I shouldn't have done. I'v worked in retail if your busy drop everything and help the customer that's what I use to do. On a previous visit I had my front wheel changed I then went back because the wheel I purchased would not pump up the manager examined the wheel he discovered some strange watery glue substance inside the tire which was squeezed out almost like it was poured inside the tire before fitting the new wheel. You'll be lucky if you get a nod or smile in acknowledgement when you go into the shop in Wembley just a negative environment that's my experience how I feel.
I am disappointed with your response and have no intention of changing my review its clear to me you don't take customer service seriously and I am more than happy to take my business to another bike shop its really not a problem for me because there are numerous bike shops to choose from.

24 december 2024
Review zonder uitnodiging
Logo Cycle King - Cycle King Wembley

Antwoord van Cycle King - Cycle King Wembley

Hello,

Thank you for your feedback regarding your visit on Christmas Eve. We’ve had the opportunity to review this matter. It appears the team were extremely busy with kids’ bike collections and preparing the store, yet they paused their tasks immediately to review and resolve the issue with your brakes.

We also noted from your previous review that you praised the service as excellent. Given this, we couldn’t identify any concerns with how the team assisted you on this occasion, and we’re sorry to hear that you felt differently this time.

We recommend considering another bike shop in the future that may better align with the service you’re looking for.

Many thanks.

"The manager carried out a thorough examination of the wheel and resolved the issue promptly. He was so helpful and friendly that I left the store feeling very happy."

Date of experience: 31 October 2024

Beoordeeld met 5 van de 5 sterren

Inner tube order

I ordered an inner tube but when I got home I found it had some parts missing. The team at the Wembley shop quickly arranged for the parts to be available for collection the next day. Very friendly and efficient service and would not hesitate to use them again should the need arise.

25 november 2024
Beoordeeld met 5 van de 5 sterren

Amazing service and staff at Wembley,

Amazing service and staff at Wembley,

I highly recommend this bike shop, the guys literally go above and beyond to make sure everything is perfect.
I'm very happy with the purchase of my Son's bike
And will be going back for any future purchases.
They are extremely knowledgeable and happy to answer any questions you have.

6 november 2024

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