Great service and excellent customer care. I was in a RTC and my mountain bike wheels got buckled and so I took both wheels into netherfield store and the mechanic repaired them for me within a couple... Toon meer
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Lees wat reviewers zeggen
Due to Halfords booking me in on Easter Sunday and not being open after taking my money! I took my bike here and although its not the normal ebikes (moped style eskuta model) they sorted out my back t... Toon meer
The staff were really helpful and offered to carry the bike out to the car for me when I went to collect. I was able to collect within a couple of days after ordering which I was impressed with. The o... Toon meer
I had a problem with an e-bike battery. it was outside the scope of what they do but they gave me contact details for a Company that could sort it. very helpful advice although i wasnt a paying custom... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Cycle King is the UK's largest family-owned cycle retailer. View our range of men's, women's & children's bikes and a fantastic range of cycling accessories.
Contactgegevens
Victoria Road 105, NG4 2PD, Netherfield, Verenigd Koninkrijk
- 0115 961 4555
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Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great service and excellent customer…
Great service and excellent customer care. I was in a RTC and my mountain bike wheels got buckled and so I took both wheels into netherfield store and the mechanic repaired them for me within a couple of days and did an amazing job. I would definitely recommend this company to anyone looking for specialist service, much better than Halfords or anywhere else I tried. I will definitely be using this company again and a big thankyou to all the staff there.
Awesome 👍
Great people there always keen to advice, very good prices and whole lot of parts and accessories .
Staff very helpful to me 👍
Haven’t put my daughters bike to the…
Haven’t put my daughters bike to the test, but customer service in store at the Netherfield branch was great as was the communication in keeping the bike until we were ready to collect. Bike is beautiful.
Excellent Customer Service
The customer service at Hawk Cycles in Netherfield, is second to none, John & Matt are always extremely helpful.
Nottingham branches excellent service
I have just bought my bike using the Cycle2work scheme using your Nottingham branch, I was looked after by a lovely chap named Matt, the service he provided was absolutely amazing, advising me and amending my order to make sure my accessories were the right ones for my bike, and within the space of a couple of hours my bike was set up and I had collected it, I highly recommend Hawkes cycles but especially the Nottingham branch
Very helpful staff
I had a problem with an e-bike battery
I had a problem with an e-bike battery. it was outside the scope of what they do but they gave me contact details for a Company that could sort it. very helpful advice although i wasnt a paying customer. Makes me feel better about the business community
Very supportive, would visit and purchase from them again.
The chap that greeted me and supported me with my bike was so helpful and supportive, explained how the bike worked (electric trike), he encouraged me with helmet and locks and gave me a large seat (yay).
I love my new bike! its been a learning curve (with a trike and it's balance) but its so easy now and very good.
Thank you very much
Willing to help overcome obstacles in…
Willing to help overcome obstacles in dealing with overseas order. Thank you.
Great experience with John who was so…
Great experience with John who was so kind and polite to my daughter looking for her new bike. Both John and Matt were so helpful, knowledgeable and extremely helpful. However when we returned we received a horrible and very frosty experience from an older gentleman who had no time, or customer service skills he seemed bothered by us being there! so much so I nearly bought elsewhere. He didn’t acknowledge us when we entered the shop, he then said we need to wait while he finished his stock check! It was freezing and he didn’t say a single thing to us. Super awkward so we left and returned when Matt and John were in and ended up buying extra items due to their knowledge and customer service skills. Ask for John and Matt every time they are lovely and need that acknowledging!
New BMX
I purchased a BMX for my younger son as he wanted it for Xmas. The guys in the shop said it would be made up and just to let them know when I was collecting. I rang them Friday 29th Nov and they assured me it would be ready for the next day and good to go. I asked if they checked it all over and they said yes.My eldest son picked it up the next day, 30th November. They wheeled it out and the break was hanging off!! My son said he just couldn’t believe it, probably seeing my son’s expression the guy said ‘do you want me to put this on’, my son said ‘yes’!!!
I have since paid for an independent, mobile, bike specialist to come and check it over as I was really concerned and it turned out that the break wasn’t set properly and other things were loose and needed tightening up. This cost me £40 but money worth spending although I shouldn’t have needed to.
This is really unacceptable, kids safety should be their absolute priority.
Wow a fantastic service
Wow a fantastic service, knowledgeable, helpful and super efficient thank you
Brilliant service
Brilliant service, cheaper than Amazon, support local, and friendly knowledgeable staff in the stores. What's not to like!
The purchase of our grandson’s new bike…
The purchase of our grandson’s new bike was very easy and the communication between ourselves and the shop was excellent! The staff in the shop were friendly and helpful! Our grandson was extremely happy with his new bike!
brilliant shop that comes in very handy…
brilliant shop that comes in very handy for rush repair jobs : -)
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