We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent, I order magnesium bisglycinate and l thiamine for anxiety and improved sleep. I wasn't holding out hope but these have made such a noticeable difference for me. I take twice a day as if I d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Pros: Good quality products which I believe are third party checked. Cons: Compared to other merchants staggeringly expensive. If money is an issue you check out other merchants to buy from. There... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have used cytoplan products in the past & as my current multivitamin seemed to have stopped working & I have zero energy amongst other things I decided to try something different. I ordered at 2.30p... Toon meer

Beoordeeld met 1 van de 5 sterren

I urgently need my parcel. Ontop of the already really expensive product, I paid extra for delivery to get it to me within 1-2 business days. Its been 2 business day and I haven't even received an ema... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel
  2. Voedingsdeskundige

Geschreven door het bedrijf

Cytoplan is the pioneer of Wholefood and Food State supplements in the UK. Over the past 30 years we have developed a range of ethically and sustainably sourced supplements including multivitamins, minerals, essential fatty acids and individual vitamins, plus much more. Our Guiding Principles Cytoplan Ltd. is British owned and independent. We are wholly owned by a charitable foundation. Therefore we are not constrained by the typical commercial pressures for profit, or conflicting issues of parental ownership that afflict many companies in our marketplace. You can read more about our charitable work via this link. We provide a genuinely unique range of supplements comprising Food State™ and Wholefood vitamins and minerals. You can read more about Food State™ and Wholefood nutrients via this link. When it comes to nutrition our philosophy is that: a) There is a 'Nutrition Gap' in the population, supported by research, which means that most people are not getting the nutrients they need for health from their diet. b) Nutrition supplements can bridge this gap when they contain the appropriate (and safe) levels of nutrients as long as the nutrients are in a bio-effective form. Thousands of health professionals are using our products in the UK - and around the world Leaders in food based supplementation Founded and run by health practitioners An incentivised, nurturing and supportive programme for our practitioners and students Wholly owned by a charitable foundation and with a unique business ethos and nutritional philosophy


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

67 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Exclellent company

I rarely write reviews but I have to give this company 5 stars. I have an autoimmune disease so finding supplements that do not contain the ingredients that might put me into hospital is a nightmare. I can honestly say their products are amazing. I have developed bleeding gums due to vitamin C deficiency months ago and used their “Cherry C”, the dose is just right, unlike in many other supplements which tend to contain high doses. My gums went back to normal within a month. I also use their “Wholefood iron” I love it. Again, finding iron that doesn’t upset the digestive system seemed impossible until I found this company. Thanks a lot!

15 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Company

I’ve been ordering from Cytoplan for 5 years now. The products I have tried are of very high quality and I wouldn’t buy my vitamins from anywhere else because of this. The delivery is also very fast! I’ll normally receive them a day or two after ordering them so they are super reliable.

9 september 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unreliable service, unprofessional team

While the products this company sells are generally good, if something goes wrong with your order, you cannot rely on their customer service. It's very difficult to get in touch with them, they tend to ignore messages, and when they make a mistake, they handle the situation very unprofessionally, always refuse to apologise or try to make things right.

29 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent reliable service

i am a regular purchaser of Cytoplan products. I am shocked at some of the reviews which have been answered very helpfully by the Cytoplan staff. I am in no way connected with Cytoplan except as a customr and would thoroughly recommend them they are honest, reliable and their products of high quality. The free advice is given readily I cannot fault them.

4 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely Brilliant

Have been using this company for years and they are truly brilliant. Their vitamins are of a very high quality (their iron tablets are the only ones my body will actually absorb the iron from and it changed my life).
Their customer service is excellent. The one time I did have a problem with a vitamin that did not agree with me they refunded me and took it very seriously by calling me. Their products always arrive in good time (unless something completely out of their control) and they are a pleasure to deal with. I very highly recommend this company and if you have a problem with any of their ingredients, just ask them direct, their chemists will reply, no need to post a bad review on here.

27 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cyto-night helps my peri menopause

I have been using Cyto-night now for almost two weeks & am delighted! Being a peri-menopausal lady suffering with disturbed sleep for 12 months plus this is the only herbal remedy that has helped & I am now enjoying full nights sleep with very little interruption. I feel refreshed and ready to face the day. Your practitioner was responsive and thorough in her assessment & I am thankful for her support and advice.

8 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products

I have been using cytoplan for over year now and their products are excellent, I have even ordered products for my parents and parents-in-law to help strengthen their immunity in the current times. After getting COVID I used their Immunovite supplement for adults and kids to give us a boost and it really helped us all. Their was some delay with deliveries during lockdown but that was to be expected, there were delays with everything. Excellent products and I have had no issues with the company at all.

4 september 2020
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Out of date? Rly?

Hi. Recently received Cytoplan supplement. Order was made on 5th of August,i ordered Wholefood calcium,L-argenine and D3 and u know what? All of them r out of date... D3 - by 22jun,calcium 25jun and argenine 21jul. This is a joke? Is this even safe?

UPD. My apologies for misunderstanding,just few pills were in cracks,so thought that they r old and out of date sticker confused me. Will check the product itself and leave proper feedback. Thanks for answer.

17 augustus 2020
Review zonder uitnodiging
Logo Cytoplan

Antwoord van Cytoplan

Thank you for your feedback. The products you have received are within date, I believe there has been a mis-interpretation of our labelling. D3 expires June 2022 not 22nd June, Calcium July 2025 and L-Arginine July 2021.
If you have any further questions our Customer Services team will be happy to help on 01684 310099.
Best wishes
Cytoplan

Beoordeeld met 1 van de 5 sterren

It’s been already 8 days

It’s been already 8 days, and still didn’t receive my order. To be honest I never had to wait that much for a order which I needed.The customer service it’s just useless, saying there’s nothing they can do, as the order it’s in Royal Mail hands, so I guess I have to wait again 2 weeks to receive it or not ! Just avoid ordering from here .

22 juli 2020
Review zonder uitnodiging
Logo Cytoplan

Antwoord van Cytoplan

Hi - thanks for your feedback. I'm sorry your order hasn't yet reached you - you were correctly advised that in some areas of the UK, first class parcels are taking longer than we would usually expect to arrive - but they are arriving safely.

Thanks for your patience.

best wishes
Rachel

Beoordeeld met 1 van de 5 sterren

most appalling company very bad…

most appalling company very bad customer service do not trust them to deal with customer complaints received a faulty batch of iron capsules with plastic pieces and half empty capsules stuck together and refused to help, proposed i should return at my own cost very very rude customer service and they hung up the phone on me

11 juni 2020
Review zonder uitnodiging
Logo Cytoplan

Antwoord van Cytoplan

Hi- sorry you are unhappy with our response. Our no quibble guarantee period is for 14 days after receipt of order; your order was received 6 mths ago. However, we have sent you a free returns label in the post today and will investigate your claim thoroughly and let you know how we can help.
Updated 16 July - having thoroughly investigated your concern, we confirm the product was as it should be, and was fully compliant with the labelling information. However, we have agreed to give a discretionary credit on your next order as goodwill gesture.
Kind regards
Rachel

Beoordeeld met 5 van de 5 sterren

Fantastic product and great customer service

Fantastic product and great customer service. I've used this company for several years. They have a Nutritional Therapy team who can advise you, free of charge. Their products are really effective and delivery is quite quick. Really impressed and would highly recommend them.

4 mei 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service & product

I recently found this company after an internet search whilst looking for supplements for my dog. The lady I spoke to on the sales line was very polite and guided me to the correct products for my elderly pooch. My order arrived in around 4 days by Royal Mail which considering what is happening in the world right now I thought was pretty amazing. Thank you Cytoplan and Royal Mail.

30 april 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a query about the ingredients…

I had a query about the ingredients used in the multivitamin product (50+) I bought- the team were very helpful and knowledgable. Will definitely continue using their products. Very pleased.

29 april 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cytoplan are brilliant

Cytoplan are brilliant, we have been using their B12 sublinguals for a while now, and I ordered 4 bottles of vegan D3 yesterday. They arrived today! and there was an extra bottle in the order. Their products are great and they use the best forms of the nutrients available.

22 april 2020
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I ordered organic vitamin c and was…

I ordered organic vitamin c and was very pleased with the speed of delivery. However the tablets were like none that I'd seen before, a capsule containing a fairly tasteless beige powder, how do I know it's what it says it is?

28 maart 2020
Review zonder uitnodiging
Logo Cytoplan

Antwoord van Cytoplan

Hi - thanks for your comments - the label on the product is your guarantee of nutrient levels and formulation. These are rigorously checked for quality and analysis so you can be sure that what you are buying is what you receive.
We don't add colours, flavours or artificial ingredients etc to our products, so the raw materials is in the colour and appearance it is naturally found.

best wishes
Rachel

Beoordeeld met 1 van de 5 sterren

Non existent customer service

Non existent customer service. I've sent an Support Ticket and no one has got back to me.

19 maart 2020
Review zonder uitnodiging
Logo Cytoplan

Antwoord van Cytoplan

Hi - so sorry to hear your comments - we do try and respond to all communications we receive. If you email sales@cytoplan.co.uk we will get back to you promptly... I don't have sight of your email address or phone number here.

best wishes
Rachel

Beoordeeld met 4 van de 5 sterren

I have been using their 50+ vitamins…

I have been using their 50+ vitamins for over 2 months and although they are a bit pricey, they are well worth the money. I am feeling so much better now that I am getting the vitamins and minerals I need.

18 november 2019
Review zonder uitnodiging
Logo Cytoplan

Antwoord van Cytoplan

Hi - thanks for your feedback and good to hear our products are proving supportive. The 50+ is a very comprehensive multi vitamin & mineral product so pleased to hear its helping.

best wishes
Rachel

Beoordeeld met 1 van de 5 sterren

Useless website

Useless website. Looks "pretty" but I couldn't access the next day delivery option and even after proceeding, my order crashed (twice). Good products - terrible ordering system! I've told them before but presumably they are making so much money they don't care.

12 september 2019
Review zonder uitnodiging
Logo Cytoplan

Antwoord van Cytoplan

Hi - thank you for your feedback. I'm sorry you had issues with the website. We now have our own IT team inhouse looking after the website and they will investigate any issues raised. However, if you have ongoing issues after clearing your browsing history we will be very happy to help over the phone on 01684 310099.
best wishes
Rachel

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer