I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Toon meer
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Lees wat reviewers zeggen
After a crash the gimbal was stuck. D1 replaced the mini 5 pro drone for an attractive price in a short time. I am very happy with their service. Shipping was fast and communication easy. I’m fully sa... Toon meer
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Toon meer
Bought a ex demo avata 2 from these guys .arrived quickly and in great condition, had to organise care refresh but was easy and communication was great from D1 store staff . Happy flying 🙂
Bedrijfsgegevens
Geschreven door het bedrijf
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contactgegevens
421 VICTORIA STREET, 3056, BRUNSWICK, Australië
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,6
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic service from Trevor at Melb Central store!
Trevor at the Melb Central store was super friendly, welcoming, informative and down-to-earth in his customer service, knowledge and dealt with my warranty replacement very smoothly!
20 mei 2026
Thank you D1 Store
Thanks D1 Store, for quick shipment of my order for DJI Mavic 3 Pro propellers which I really needed. I highly recommend D1 Store for all your drone needs.
11 mei 2026
Very Happy with Transactions ,very much…
Very Happy with Transactions ,very much Thank You!
6 mei 2026
Good service
Good service. Quick post. Quick reply with questions. Good products.
19 mei 2026
Review zonder uitnodiging
Fantastic service.
Fantastic service. Very good communication right throughout the whole process. And best of all, really good value for money. I was very impressed.
10 mei 2026
Shipping could have been done with…
Shipping could have been done with express shipping. Using standard shipping, it takes long time if the order is urgent.
8 mei 2026
I was a bit putout that the product…
I was a bit putout that the product needed ew batteries after 1.5 years. a $ 1000.00 doesn't seem like good value.
The staf were very helpful and courteous.
7 mei 2026
great product camera strap works great keeping one camera safe in bag while the other is being used and only needing a single strap
great product, reasonable delivery time
6 mei 2026
You guys are always amazing
You guys are always amazing. Great product and service. Thanks
6 mei 2026
Ordered mini 4 pro refurbished paid…
Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed that the monies had been returned to me already and I would have to make a case to prove this did not happen ! Informed Afterpay who solved problem . I would suggest you check your refund system so this does not occur. Doesn't do much for customer relations and makes me hesitate in purchasing from you again. Suggestion, a better explanation to customers.
5 mei 2026
Antwoord van D1 Store
Hi Lachlan,
To provide some transparency on what happened: when your order was cancelled, we submitted the refund on 6 May, which was confirmed processed by our payment provider on 8 May. Refunds through Afterpay can take 3–5 business days to reflect on your end due to the way Stripe and Afterpay process settlements — and unfortunately, with the weekend falling in that window, it would have felt longer than expected.
We completely understand how concerning it is to be told a refund has been issued when you haven't seen it yet — that's a stressful position to be in, and we should have communicated the expected timeline more clearly upfront rather than leaving you to chase it. We never intend to hold onto customer funds, and we're glad Afterpay was ultimately able to resolve it for you.
We'll take your feedback on board to make sure our team is better equipped to explain refund timelines so this situation doesn't happen again. We'd love the chance to earn back your trust — please don't hesitate to reach out directly if there's anything we can do.
D1 Team
My purchases from the D1 Store arrived…
My purchases from the D1 Store arrived promptly, and worked out of the boxes. As a customer, that's all I ask for.
5 mei 2026
Quick and efficient support and the…
Quick and efficient support and the correct cable arrived very quickly. Extremely happy with the service.
4 mei 2026
Great customer service and quality…
Great customer service and quality products and very fast delivery.
4 mei 2026
Replacement Drone
I am happy with the Fountain Gate Dji service . The drone was replaced instead of repaired so I had a brand new Dji mini 2. The only downside was that I left my sd card in when I handed it in for repairs and it has gone missing.The friendly customer service was great.
1 mei 2026
Drone repair not possible😢
No resolution to issue and no work was carried out at all. DJI must protect their brand and the nature of work needed obviously was out of scope for the repair needed. Though communications and prompt turn around of device in question was excellent so highly recommend for basic damage repair work.
1 mei 2026
Antwoord van D1 Store
Hi Aaron, thanks for leaving a review and for the kind words about our team's communication and turnaround.
We understand the frustration of sending a drone in and having it returned unrepaired. As our team mentioned when we spoke with you over the phone, the serial number on your device had been flagged in DJI's Flyaway list — when a drone ends up on this list, it typically means a replacement unit has already been provided under a DJI Care Refresh claim, and DJI (or authorised service centres like us) are unable to provide any further service on the original device.
This is a DJI-level restriction entirely outside our control as a service centre.
If you have any further questions, we're always happy to help at repairservices@d1store.com.au.
- D1 Team
Greate service!
29 april 2026
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