D1 Store Reviews 3.040

The delivery timeline was unexpectedly prolonged, and there was a noticeable absence of shipping updates. Furthermore, the package arrived with insufficient packaging, resulting in damage.

Update: A discount has been provided for a controller, which reinforces my confidence in the customer service team, as their performance has been consistently satisfactory. We await the arrival of the controller to assess its condition.

When all other stores was sold out of this drone only package, D1 was the only 1 that had a pre-order available.. and i was lucky to get 1 in as soon as the release on the 9th April i was happy that I didnt have to wait for long.. thank you

the battery had zero charge. This is not a healthy battery. i dont know how long the battery had a zero charge and if any permanent damage has been done to it. Time will tell.

Feedback from you welcome
Cheers Jeff

An easy process to order and delivery was fast. Packaged really well too!

Be aware! I bought a new Osmo Action 5 pro and received the VIP service for free with the order. That's where they set up the device prior to shipping. That's all very kind. However, when I received the device it was already bound to another DJI account which means that I cannot bind the device to my account.
It has been 3 days of back and forwards with their customer support and still no solution. I also reached out to the official DJI store and they confirmed that the device is already bound to a different email address. However, because of date protection they are not allowed to provide my with the email that is bound to.

It's been insane and hope the D1 store will figure something out soon. Otherwise the device is going back.

Very nice service

Always good to deal 10/10

It was disappointing that the camera failed after minimal use and that, at first, they wanted me to pay full replacement cost. On the other hand, it was great that they then agreed to replacement without cost, including postage.

Very pleased. It arrived a couple of days after purchase. There was no one home so it went to post office. But this was good as it was placed in a secure collection box rather than require queing etc..

Great company to deal with, They were very helpful

took your time to post, products are good

Nice service

Staff are very helpful professionals and polite.
They seem to be very knowledgeable.
Definitely shop there again.

Very helpful
And responsive

Great service can't recommend enough A++++++

Easy purchasing process and quick delivery

Unfriendly people, not really helpful! Won‘t buy more stuff from DJI!

Extremely rude delivery service
Very annoyed to have to do one flight
Of stairs .

I politley asked how big is the box
he responded "come down and have a look"!!!

He also added " don't you have a husband!!!!!!
Extremely rude

The people in the store
Especially the manager
failed to address a promised they
made ....I was promised if What I had purchased was not delivered by the
7th April I would be given a full refund.
I returned the following day and was denied this outcome...
The manager would not give me back my original copy of my purchase which I had given to her I demanded it back as it is my only
Proof of purchase ...I told her take a pic ture of it and she replied if I walk
out with the receipt she would
she would not stop the item to be
delivered!!!!
I told her there was evidence that
I was promised a refund they have
Security vedios....she replied no audio!!!!
2000 dollars purchase ...time lost
time taken off work family trying to
help with a late delivery.
I endeavoured to call the store no answer....I left messanges for a call
back as well as trying to ring several
numbers in melboure to see the status off the delivery..
As a senior person I felt I had no voice ... it's very disappointing that
they just don't care I can only speak
of my experience.