Brilliant value quality product. When I realised I’d got the wrong colour shorts, a quick exchange was done for me, a phone call to check the sizing as I’d also gone up a size, then really fast deli... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I always struggle to find shoes that fit, so was especially apprehensive about ordering the Fuegos online. I gave the customer service team a call and spoke to a lovely lady called Laura who provide... Toon meer
Bedrijf heeft geantwoord
Ordered multiple times from dancewear central and the service has always be 10/10. Just ordered another lot of exam clothes and some were out of stock so they quickly sent me links to items I could ha... Toon meer
Bedrijf heeft geantwoord
Purchased dance shoes but too small. Returned using the postage slip provided by this company but apparently delivered to the wrong address. Not our problem they said unwilling to do anything to help.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
PO BOX 122, OL10 9AP, Heywood, Verenigd Koninkrijk
- 0344 561 6664
- info@dancewearcentral.co.uk
- dancewearcentral.co.uk
3,7
Gemiddeld
122 reviews
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Awful customer service
Awful customer service. I was sent the wrong shoe size twice in a row! It took over 3 weeks to receive the exchange. The staff were incredibly unhelpful. Would not recommend.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are very sorry for the poor experience you had with us. We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.
Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.
Best wishes,
Dancewear Central
Horrible (non-existent) Service
Horrible service. No contact, no responses to email, no updates to order, just nothing. I placed an order on 18 Sep for a pair of bloch criss cross sneakers, because it said 2-3 days delivery and my daughter was desperate for a new pair. As soon as the order was confirmed, I received a separate email to say they were out of stock with estimated delivery now w/c 07 Oct. No updates received after this date. I emailed to ask for an update on my order, or a full refund on 16 Oct, still no response. I have had to get new shoes from a different store. Avoid any purchases here if you value your money. Just horrible. What a way to treat paying customers.
18 september 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are very sorry for the poor experience you had with us. We have looked into the service provided here and can see that it falls below our usual expectations.
We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.
Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.
Best wishes,
Dancewear Central
Appalling customer service
Appalling customer service. I ordered dance trainers and paid £6.99 for delivery. 10 days later I emailed to find out where my order was. No response. I called after 12 days to be told that they were out of stock. No one has been in touch. No apology from the girl on the phone either. Will not use again.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are very sorry for the poor experience you had with us. We have reviewed the full email chain and can see that the response falls below our usual expectations.
We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.
Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.
Best wishes,
Dancewear Central
Order my daughters ballet uniform
Ordered my daughters ballet uniform, order been sent really fast, next day was here. Everything was great.
Tights had a lovely smell which I adored, I was surprised with it. Can you tell me what essence is this? I want all of our clothes to smell so great!!!Thank you :)
25 september 2024
Review zonder uitnodiging
They were on their toes.
I ordered two pairs of ballet slippers just before lunch on the 25th September, and they came through my letterbox at lunchtime on the 26th September.
They were exactly what I wanted, at an excellent price, and a perfect fit.
That is service par excellence!
26 september 2024
Review zonder uitnodiging
Speedy and efficient service
So impressed with the service I received from Dancewear Central. The product I was interested in was competitively priced with free postage. Online Customer Services were helpful and informative, I submitted my order early Monday evening and received it within 48 hrs. A very speedy and efficient service, highly recommend.
9 september 2024
Antwoord van Dancewear Central
Hello Irene,
Thank you so much for your lovely review! Customer Service is of the highest importance to us here at Dancewear Central and so we are very happy to hear you enjoyed the service you received.
We look forward to assisting you again with any future purchases.
Best wishes,
Dancewear Central
Happy Customer
Good, prompt service and customer service responses. Product arrived swiftly and very happy with service.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to leave a review.
Customer satisfaction is of great importance here at Dancewear Central so it's lovely to hear you had such a positive experience and that your product arrived quickly.
We look forward to assisting you with your dancewear needs in the future.
Best wishes,
Dancewear Central
Placed an order well in advance for an…
Placed an order well in advance for an order to be processed and delivered. Apparently they do no check orders before released to delivery providers and in case of errors is to the costumer responsibility to call and ask them to check and do the job correctly. No costumer update of the order or any costumer communication at all. To get the order in the time line I have been advised to pay over £10 to be delivered.
Informed the manager Natasha that this is not an sustainable approach for a business. Unsatisfied with the service.
4 juli 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
We are sorry to hear you are unsatisfied with the service you have recieved.
I have looked into this and can see that the delivery address was not filled in correctly when the order was placed. As this is an automated system, and due to the sheer number of orders we receive, it is not possible for us to check every parcel that leaves us for an incorrectly inputted address. An automated email is sent at every stage of the ordering process, but these can sometimes go into your junk or spam folder, and so we appreciate they can sometimes be missed.
We appreciate you taking the time to leave us feedback.
Assuring you of our best attention at all times.
Best wishes,
Dancewear Central
The staff were very polite
The staff were very polite, helpful when I phoned in with order and much to my surprise it arrived next day. So a big thanks from me to all the team.
15 april 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to leave a review.
Customer satisfaction is of great importance here at Dancewear Central so it's lovely to hear you had such a positive experience while dealing with our team.
We look forward to assisting you with your dancewear needs in the future.
Best wishes,
Dancewear Central
Excellent service
I placed my order on a Monday afternoon with standard delivery and my shoes arrived the day after- brilliant service. When I found that the shoes were too narrow for my feet, I phoned customer service and they were so helpful in advising me on a more suitable product and how to go about organising an exchange.
19 maart 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to leave a review.
Customer satisfaction is of great importance here at Dancewear Central so it's lovely to hear you had such a positive experience despite needing to return your item for exchange.
We look forward to assisting you with your dancewear needs in the future.
Best wishes,
Dancewear Central
I find the service from Dancewear…
I find the service from Dancewear Central just exceptional , I ordered shoes on a Tuesday evening and they arrived at my door in Ireland at 8.45 on Friday morning with duty ,vat etc all pre paid . I've dealt with them before and found the same and will buy from them again .
Ray .
11 maart 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to leave this review.
We are pleased to her that you find our service exceptional and that you always have a positive experience when shopping with us. Customer Satisfaction is of the highest importance to us and it is great to hear that we are achieving this.
We look forward to assiting you with your dancewear needs in the future.
Best wishes,
Dancewear Central
Replacement of the lost parcel
My parcel was lost by a courier, the customer care team at Dancewear central was very quick to reply to my email about the issue and they sent a replacement within a couple of days. This is an example of great customer service, thank you!!
29 februari 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to leave a review.
Customer satisfaction is of great importance here at Dancewear Central so it's lovely to hear you had such a positive experience despite your initial parcel being lost.
We look forward to assiting you with your dancewear needs in the future.
Best wishes,
Dancewear Central
Will never use again bought an item…
Will never use again bought an item returned it asked for next size to be sent apparently after 3 phone calls was told that there was extracto pay which was fine just wished I had been informed that they wanted the payment on previous calls they have had returned item sincev19th Jan I called again today paid the extra amount wonder how much longer I will have to wait for its arrival appalling and they said they had tried to call me funny
no missed calls and e mailed me no e mail in inbox or junk will use planet dance in future.
17 januari 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to leave this feedback.
When we spoke to you regarding your return on the 30th January, your return was not fully processed, and therefore we were unaware of the additional payment required due to the VAT.
Once your return was processed on the 31st January, our records show that a call was placed at 1.37pm regarding this payment. When we could not get through, an email was sent at 1.39pm stating that there was a difference in the price, how much this would be, and how to contact us to pay this.
When we received your call earlier today, we processed your payment directly, and your parcel was immediately despatched.
We want to reassure you that your return was processed as swiftly as possible, and within the 10-14 business day turn around stated on our website.
We are sorry that you were not happy with the outcome on this occasion.
Assuring you of our best attention at all times.
Best wishes,
Dancewear Central
Great shop
Great shop. Fast to dispatch and great communication. They also offered a replacement when something wasn’t right and were very professional and prompt in dealing with it. Would definitely shop here again!
6 februari 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to leave a review.
Customer satisfaction is of great importance here at Dancewear Central so it's lovely to hear you had such a positive experience.
We appreciate your patience while we arranged for the replacement tights, and this will be with you very soon.
We look forward to assiting you with your dancewear needs in the future.
Best wishes,
Dancewear Central
Chaussures commandées il y a déjà plus…
Chaussures commandées il y a déjà plus d'1 semaine, argent débité, commande soit disant expédiée mais absolument aucune info d'une éventuelle livraison... Aucun numéro de suivi de colis, pas de date de livraison... Je ne souhaite qu'une chose maintenant, c'est arriver à me faire rembourser ma commande !!!
2ème avis après réception de ma commande : commande bien reçue en une quinzaine de jours. Merci pour la réactivité.
Par contre, un bémol pour la qualité du produit par rapport au prix... J'espère que les chaussures tiendront le coup et ne se détérioreront pas trop rapidement.
Mais la commande est bien arrivée !
22 januari 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Bonjour,
Merci pour votre message. Nous sommes désolés que vous ne soyez pas satisfaite de notre service.
Nous pouvons vous confirmer que nous avons bien reçu votre commande passée le samedi 20 janvier.
Comme nous ne travaillons pas le week-end, celle-ci a été envoyée le lundi 22 janvier. Nous vous avons envoyé un message automatique avec le numéro du lien de suivi.
Comme nous sommes basés en Angleterre, il faut compter 7 à 15 jours ouvrables pour la livraison, comme indiqué sur notre site internet.
Nous allons vous envoyer à nouveau le numéro de suivi par mail à l'adresse e-mail que vous nous avez envoyée.
N'hésitez pas à nous contacter à contact@dancewearcentral.co.uk, si vous avez besoin de plus de renseignements.
Bien cordialement,
Dancewear Central
Ordered a hair bun cover that had two…
Ordered a hair bun cover that had two diamantés missing/fallen out (manufacturer issue). Customer service were really helpful and friendly! Thank you for sorting it out with me and all via super quick email exchanges and some photos of the damaged goods. 🩰
12 januari 2024
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for your review.
Customer satisfaction is of great importance here at Dancewear Central so it's lovely to hear you had such a positive experience despite your item being faulty.
We look forward to assisting you with your dancewear needs in the future.
Best wishes,
Dancewear Central
Having purchased a pair of tap shoes…
Having purchased a pair of tap shoes that appear to be faulty. I contacted customer services as my daughter had only had the tap shoes for 6 weeks and only tap dances for 30 mins a week.
I received a very poor reply basically telling me they are budget tap shoes?!?!
I replied to the email to query this and no reply!
I’ve followed up again - no reply!
Absolutely appalling customer service and shocking that it seems that I’d need to replace tap shoes after 3 hours of wear?!?!
Great ethos towards the world’s climate crisis!
1 december 2023
Review zonder uitnodiging
Antwoord van Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are very sorry for the poor experience you had with us. We have reviewed the full email chain and can see that the response falls below our usual expectations.
We have today processed a full refund for you and apologise for the experience you had with us. We want to assure you that full training will be provided to the staff so that this does not happen again.
We apologise again for any inconvenience caused.
Best wishes,
Dancewear Central
Ordered some tights for next day…
Ordered some tights for next day delivery as daughters dance show is coming up.
First of all, Parcelforce are a terrible delivery company and are notorious for bad service.
I knew delivery was expected Thursday, so was in all day at home.
Nothing.
I check my emails to then look for tracking and it says an attempt was made. I checked my cameras and no attempt was made.
No calling card left.
I email dancewear and understandably don't get a response until today.
In the meantime, I call parcelforce to find out which post office my parcel has been sent to.
I get a response this morning from dancewear Central who give me a closed answer saying attempt was made at 2.08pm. With nothing else. Shocking customer service, despite me already telling them no attempt was made.
The footless tights i ordered in flesh colour are not flesh. They're a light pink colour. Misleading and now I'm having to scramble to find alternatives.
Avoid this company. Bad customer service, misleading photos on website and they use parcelforce who don't attempt delivery.
23 november 2023
Review zonder uitnodiging
Excellent all round service
Excellent shoes, superb fit. Ordered and delivered within 24 hrs even though I opted for free postage as was quite happy to wait a few days for delivery. Highly recommended.
13 november 2023
Review zonder uitnodiging
Dance shoes purchase
I had a question about my order after I had placed it. This was picked up and answered within an hour or two. The shoes all arrived the day after placing the order. Great to receive such excellent service.
Many thanks
Ben
14 november 2023
Review zonder uitnodiging
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