Excellent delivery experience this morning. On time and very professional and friendly two team members who unpacked the items and took away the packaging. They thanked us for our custom and we than... Toon meer
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Lees wat reviewers zeggen
What a wonderful find. An independent family run department store which delivers high quality, competitive priced goods. I cannot fault. Good communication and excellent product. I would not hesita... Toon meer
This collection of games was bought for a Christmas present and I wanted to support a small retailer after some poor service from Amazon. This product was ordered on Wednesday and delivered by Roy... Toon meer
The actual store experience is a really good experience but we are always shocked at one of the security guards in the windsor store who looks like he was dressed for an SAS mission to storm some f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Daniel of Windsor was originally established in 1901 by Walter James Daniel and has always remained a family-run independent store. Our range of departments includes a wide range of luxury goods from hundreds of premium brands across a selection of departments. You will find a selection of luxurious items within our wide range of departments, including: furniture, home furnishings, toys and games, and luxury fashion for men, women and children. As well as sports and leisure clothing and equipment, baby and nursery, alongside luxurious gifts for your loved ones. If you’re looking for gifting, designer homeware or even for contemporary fashion - make sure to browse the full selection across our departments. We like to deliver the best in-store experience, so you will find a wide range of services and concessions within our stores. From in-store dining at Heidi & FOGGs, to Gait Analysis, to Lingerie Fitting services.
Contactgegevens
120-125 Peascod Street, SL4 1DP, Windsor, Berkshire, Verenigd Koninkrijk
- 01753801000
- enquiries@danielstores.co.uk
- danielstores.co.uk
4,0
Goed
236 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent delivery experience
Excellent delivery experience this morning. On time and very professional and friendly two team members who unpacked the items and took away the packaging. They thanked us for our custom and we thank them for such a great delivery. Would recommend this store without hesitation, such helpful staff too.
14 maart 2026
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Dear Kari,
Thank you for taking the time to leave such a lovely review of your delivery experience!
Here at Daniel of Windsor we strive to ensure every customer has a great experience shopping with us, and we're delighted to hear our delivery team were friendly and effective. When it comes to delivering larger items, a team as helpful as this really does make all the difference.
We will be passing on your compliment to ensure your delivery team are recognised for their efforts!
Best wishes,
Daniel of Windsor Customer Service
Fantastic!
Received my order quickly. It was packaged beautifully. The price of the item was fantastic. Will shop with this company again xx
4 maart 2026
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Dear PHix,
Thank you for taking the time to review your experience shopping online with us! We're delighted to hear your order arrived quickly and safely, and we look forward to fulfilling any future orders you place with us!
Best wishes,
Daniel of Windsor Customer Service
What a wonderful find.
What a wonderful find. An independent family run department store which delivers high quality, competitive priced goods. I cannot fault. Good communication and excellent product. I would not hesitate to shop at this stores website again. The once great highstreet stores that are now a shadow of their former selves should follow this stores example.
5 januari 2026
Review zonder uitnodiging
I ordered an aftershave in EDP
I ordered an aftershave in EDP. When I received my order, it was actually EDT aftershave. Upon questioning my order, I was initially told that it was human error & that I could return the aftershave. As it was a Christmas present I chose to keep it. I had to send photos in to customer service of the aftershave I’d received. A return email stated that the product in my hand was actually the product that I’d ordered. So I’m at a loss as to who is telling the truth in the customer service department. I won’t be shopping here again.
So even after their reply on here. I’m still no further forward with my complaint. The most annoying thing is, I could have saved myself money just buying the EDT in the first
16 december 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Lynda,
Thank you for taking the time to leave us a review of your experience shopping with us online.
Here at Daniel of Windsor, our customers mean a lot to us, so we would like to sincerely apologise for not meeting the mark on this occasion.
We are currently in communication with you via email, and we hope to reach a resolution for you as soon as possible.
Kind regards,
Daniel of Windsor Customer Service
Very Quick Postage
I ordered a pair of Skechers at a cracking price and they were delivered so quickly and well wrapped.
Would definitely use again!
2 januari 2026
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Mel,
Thank you for taking the time to leave us a review! We're delighted to hear you had a great experience shopping with us, and we hope you love your new pair of Skechers!
We hope to assist you with another online order soon.
Kind regards,
Daniel of Windsor Customer Service
Very professional and helpful business
Very professional and helpful business. Bought a Santa toy couldn't find anywhere and delivered in time even at Xmas
19 december 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Alexander,
Thank you for taking the time to leave us a review! We're delighted to hear you enjoyed your experience shopping with us during the 2025 Christmas period.
We hope the gift recipient loved the Santa toy!
We hope to help you with another online order soon.
Kind regards,
Daniel of Windsor Customer Service
Superb customer service - will be back!
We visited Windsor staying overnight to see the castle and stumbled across this gem of a place. We ended up purchasing a new sofa, table and chairs and accent chair from the store. We thought the customer service was excellent at the time and appreciated the quality of the goods on sale. What we were most impressed with was the aftercare. Our cat had an accident on the new cream sofa just one week after receiving which resulted in us having to wash one of the covers. Unfortunately after washing part of the seam had come away which was disappointing. I emailed Elizabeth who had been so helpful when we visited the store and explained what had happened. She contacted the manufacturer and arranged for them to send us a replacement cover as a gesture of goodwill. Absolutely outstanding service! Have recommended the company to many people who are going to make the trip to Windsor just to visit this store. Thank you Elizabeth, much appreciated.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Michelle,
Thank you so much for taking the time to leave such a lovely review of your experience.
We're delighted to hear Elizabeth took great care of you and was there to help before and after the point of purchase. Customer service means a lot to us here at Daniel of Windsor, and it is thanks to people like Elizabeth who go above and beyond that customers like yourself have such a great experience.
We have passed your compliment on to Elizabeth and our HR team so she is properly recognised for her efforts.
When you next visit Windsor, we hope to welcome you back to our store!
Wishing you a very Merry Christmas and a Happy New Year!
Kind regards,
Daniel of Windsor Customer Service
Exceptional Customer Service
The customer service was exceptional. I purchased an item only to get it home to realise that it was the wrong colour. The staff at Daniel were brilliant at resolving this and putting the customer at the heart of the experience. Very rare in these times. Thank you!
5 december 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Clara,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear you had a great experience shopping with us and that our staff were able to help get you the right colour product.
Our customers are important to us, and we always try our best to ensure they have a positive experience shopping with us. As an independent family-run business, this is one of our core values!
We hope to welcome you back to our store soon, and we wish you a very Merry Christmas.
Kind regards,
Daniel of Windsor Customer Service
Orderd a toaster only to have the order…
Orderd a toaster only to have the order cancelled. Waist of time.
4 december 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Aaron,
Thank you for taking the time to leave a review of your experience shopping with us. We would like to offer our sincere apologies that we did not meet the mark on this occasion and your order needed to be cancelled.
During the busy Black Friday sale period which extended into the festive season, our unit stock system unfortunately experienced a lot of strain which resulted in some product lines to display incorrect stock levels.
We completely understand any frustration or disappointment this situation may have caused, and would once again like to offer our sincere apologies.
If you would like to discuss your experience further, you can do so by emailing us at enquiries@danielsatores.co.uk.
Kind regards,
Daniel of Windsor Customer Service
Fab customer service
I ordered a Barbour Gillet on overnight delivery, unfortunately it was not sent. However customer service response was excellent with an apology, explaining and refund for postage with express delivery next day - many thanks
19 november 2025
Review zonder uitnodiging
Excellent service
This collection of games was bought for a Christmas present and I wanted to support a small retailer after some poor service from Amazon.
This product was ordered on Wednesday and delivered by Royal Mail on Saturday. It was well protected in bubble wrap and arrived in perfect condition. Daniel’s of Windsor kept me updated about the progress of my order.
A very impressive experience and I would order from them again.
5 november 2025
Review zonder uitnodiging
Bought a beautiful William Morris throw…
Bought a beautiful William Morris throw from Daniels online, it arrived super quick and packaged well. The price was great also. Always a bonus to support an independent business too. Thank you
25 september 2025
Review zonder uitnodiging
Poor Returns Process & Unhelpful Staff
We’ve been regular customers at Daniels, but our recent return experience was extremely disappointing. After buying a discounted dress for £15, we returned to the store only to be sent from till to till — apparently, only one person is allowed to handle returns, leading to long waits and confusion.
When we finally got to the right person, we were told the item couldn’t be returned because it had a discount over 50%. This "policy" was never explained at the time of purchase, and only mentioned later as being printed in tiny font on the back of the receipt. When we pointed this out, the staff member rudely said, “Why would we tell you? You should read it.”
Even when we asked for an exchange, we were told it must be done immediately — no credit notes or flexibility, even when we were pressed for time. The attitude was dismissive and inflexible throughout. When challenged, we were told, “We’re a family-run business — we have our own rules.”
This is not the level of customer service we expect, especially from a store we've supported for years. We left feeling frustrated and unwelcome. Sadly, we’ll be rethinking future visits.
20 juli 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Sarik Grover,
Thank you for taking the time to write about your experience. We hope you can accept our sincere apologies for this situation.
As a family-run independent department store, our returns policy means a lot to us. We strive to make all customers aware at the point of purchase our return window so they can make an informed decision whether to proceed with their purchase or not. It deeply saddens us to hear you were not informed of this at the time of purchase.
As with most retailers, we do encourage customers to read the back of the receipt as this is where important information is stated regarding Returns Policies. We are currently in the process of making our Returns Policy more visible throughout the store at our till areas.
We want to offer our deepest apologies for the behaviour you experienced. Customer service is incredibly important to us, and we take matters like this very seriously. If you would feel comfortable doing so, please email us at enquiries@danielstores.co.uk to discuss your experience further.
At Daniel of Windsor, we take the experience and feedback of our customers to better our customer service. We will ensure your feedback is addressed in further staff training.
Kind regards,
Daniel Customer Service Team
Ordered an item online
Ordered an item online. The website was brilliant and the process of ordering was easy. I was kept updated on delivery and received my package really quickly. I was initially concerned because of the review rating but I can’t fault them. Would definitely recommend and use Daniel again.
11 juni 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Nikki,
Thank you for taking the time to write such a lovely review about your experience shopping with us! We strive to ensure every customer's online experience is smooth and hassle-free, and we try to ensure order updates are delivered quickly and regularly.
We are delighted you had such a great experience placing an order with us, and we hope to assist you with another order in the near future!
Kind regards,
Daniel Customer Service
The toy department at Daniels is…
The toy department at Daniels is amazing. Over the years, I’ve purchased many toys for my kids here and have always received great service. Always busy every time I go.
8 juni 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi RST,
Thank you for taking the time to leave us such a lovely review! We're delighted to hear you love our Toy Department, and we are privileged to have you return to us time and time again for your children's toys.
We hope to welcome you back to our store soon!
Kind regards,
Daniel Customer Service
Daniel has the best toy department
Daniel has always had the best toy department today was no exception. Cherry on the top was the brilliant expert help I got today from Calvin C. Calvin helped me navigate the department to find the best birthday presents for my 6 year old Grandson.
19 april 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Camilla,
Thank you for taking the time to leave us such a lovely review! We are delighted to hear you love our toy department and had amazing service from Calvin C.
We have passed your compliment on, and we hope to welcome you back to our store soon!
Kind regards,
Daniel Customer Service
I won't buy anything expensive from…
I won't buy anything expensive from Daniels again after realising their returns policy is only 14 days! I know this is legal, but it's not exactly great customer service having to rush back within 2 weeks to take something back.
30 maart 2025
Review zonder uitnodiging
Antwoord van Daniel of Windsor
Hi Miss J Coombs,
Thank you for leaving us a review. We hope you can accept our apologies for your disappointment in our returns policy.
As a family-run independent department store, our returns policy means a lot to us. We strive to make all customers aware at the point of purchase our return window so they can make an informed decision whether to proceed with their purchase or not.
We are aware that some other storefronts have an extended warranty for their goods. Due to the nature of our store and the constant changeover of new products in-store, we unfortunately cannot offer extended return windows unless there are special extenuating circumstances. We understand and appreciate that this might not work for all customers, and we do offer our apologies for this.
We are always looking for ways to improve our customer experience, and your feedback has been valuable in helping us find ways to evolve our customer service.
Kind regards,
Daniel Customer Service
Antwoord van Daniel of Windsor
Hi Sarah,
Thank you for taking the time to leave us a positive review! We're glad to hear you had a good experience shopping with us and received a speedy delivery of your order!
We hope to help you with another order soon.
Warm regards,
Daniel Customer Service
Golf balls
Bought a box of golf balls from Daniel online. Came very quickly and great price.
Thank you
9 februari 2025
Antwoord van Daniel of Windsor
Hi Paul,
Thank you so much for the taking the time to leave us a review.
We're glad to hear you had a pleasant experience shopping with us! We hope to assist you with another order soon.
Warm regards,
Daniel Customer Service
The company failed to complete the…
The company failed to complete the order. I had an email two days later saying the item I purchased was no longer available and that they’d cancelled the order. There’s obviously an issue with their stock control and website if it allowed me to purchase the item in the first place. I wasn’t going to hold it against them, but they’ve emailed me three times asking for feedback, so here you go…
12 januari 2025
Antwoord van Daniel of Windsor
Hi Mat,
Thank you for taking the time to leave us a review. Please accept our sincere apologies for your experience ordering with us.
During our busy Christmas period, we did unfortunately encounter delays in processing online orders due to the sheer scale of orders placed. Our unit stock system is shared between our store and website, which can regretfully encounter issues during busy periods of activity.
Once again, we sincerely apologise for any inconvenience this situation caused you. We really do appreciate your feedback and will be using your experience to better our customer service.
Kind regards,
Daniel Customer Service
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