Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... Toon meer
Bedrijf heeft geantwoord
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I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... Toon meer
Bedrijf heeft geantwoord
It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... Toon meer
Bedrijf heeft geantwoord
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Decluttr
Geschreven door het bedrijf
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContactgegevens
Verenigde Staten
- decluttr.com
4,3
Uitstekend
28K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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App & instructions refinement
I think overall the experience was good but I do have some minor frustrations. I think the app should be tested to be a bit smoother. For me, it kept signing me out of my account and whenever I wanted to just look into my account or check my basket, I had to re-sign in to do so. This left me resigning into my account multiple times for a single task. That is probably the harshest critique I have. The second would be clarification on the shipping label if the item exceeds 20 lbs. The instructions say to just print another label. I took this literally so, I assumed that meant printing the SAME label twice for an additional shipment for the same basket. Maybe this is just my situation but when I took this to UPS they told me I couldn't use the same label twice on two different shipments. I was told I would need a different label for each item? However, the rep was able to help me repackage it back into one big box and it weighed 21 lbs exactly, luckily they still took the shipment and you guys still received it okay. Again, I think it would be best to clarify that more clearly in the instructions. Maybe the rep was not correct because I have heard of shipping multiple boxes to the same address, with the label reading "Box 1 of 2". But under the same tracking number, I'm note entirely sure of that... So, it would help if the instructions refined that explanation a bit for others! Overall, it was a pretty good experience!
11 september 2024
Antwoord van Decluttr
Hello Jason,
I regret to hear that your experience did not meet your expectations.
We would like to extend our sincere apologies for the inconvenience caused on this occasion. Your feedback is highly valued, and we will utilize it to make improvements.
Rest assured, your feedback will be carefully considered.
Kind regards,
Sandra
Decluttr
Smooth operation!
Everything went very well in selling my Mac mini to Decluttr. No negatives at all. Thank you for the fine service.
17 september 2024
Antwoord van Decluttr
Hi David,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
App is so convenient
would love if you accepted more items. so easy to use scanning feature on app. fast processing time.
10 september 2024
Antwoord van Decluttr
Hi Aliza,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
You might not get paid
The app never works right and shows value in pounds instead of dollars. I have had multiple orders that they received but never paid me for and I have to open a ticket for them to research and pay me. Sketchy company.
10 september 2024
Antwoord van Decluttr
Hi Ellen,
Thanks for your review.
We have reviewed all of your interactions and we can see that the payments were all successful and the transaction information has been provided to you.
Kind Regards,
Sandra
Decluttr
Decluttr is an easy way to clear out…
Decluttr is an easy way to clear out things in your home. They don’t pay much, so don’t expect too much. You might buy a coffee with the funds you receive.
6 september 2024
Antwoord van Decluttr
Hi Kim.
Thank you for taking the time to leave us a review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Fast and easy
I love that you give us an app to be able to scan everything on my phone When I did this years ago I had to type it all in and it took so long. The process was quick and easy and I will probably sell more
12 september 2024
Antwoord van Decluttr
Hi Theresa,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use Decluttr too! Find out more here: https://www.decluttr.co.us/refer-a-friend/
Kind Regards,
Jodie
musicMagpie
Easy process and quick payment
Easy process and quick payment. I have sold many items to Decluttr and they have been very fair for their offers. Will continue to do business with them again.
5 september 2024
Antwoord van Decluttr
Hi Micah,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Quick and easy process
Quick and easy process. The amount of money they give is pretty low though. But they cover shipping, so that makes up for it.
6 september 2024
Antwoord van Decluttr
Hi Shari,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Great way to get rid of old CDs!!
I had 100+ old CDs that I wanted to get rid of. The Decluttr app was super easy to use. All I did was scan the barcodes on each CD and was given an estimate of my CDs. I was then provided a UPS shipping label and took my box of CDs to the nearest UPS store (a list was even provided to me!). Within a few days I had notification that the box had been received by Declutter and then a few days later, I had the fund deposited into my PayPal account. I highly recommend this app!
30 augustus 2024
Antwoord van Decluttr
Hi Linda,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Great transaction!
Great transaction!! Every aspect was smooth and easy! I will assuredly use again!
30 augustus 2024
Antwoord van Decluttr
Hi Jeremy,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
It was easy and quick
30 augustus 2024
Antwoord van Decluttr
Hi Ashley,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/
Kind Regards,
Antoinette
musicMagpie
Antwoord van Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
One happy customer!!
This was my first time using Declutter, I was a little hesitant because I didn't know much about them but I'm so happy that I did! If I could give them a ten star rating I would.
The process was extremely easy, free shipping, communication was excellent and payout was quick. I will definitely use them again.
21 augustus 2024
Antwoord van Decluttr
Hi Lisa,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Be Prepared for Possible Scamming
I worked with Deculttr to sell some of my Legos. I sent over $60 of Legos and some other minor products, I sealed 4 different boxes each one containing both Legos and some Media and Tech items (Like CDs) and sent them off to Deculttr. I then received an email from Deculttr that they received the Media Tech Items, but not the Legos...even though they were in the same box... and I sent 4 different boxes... It would have been Absolutely Impossible for them to have received the tech items but not the Legos. In end the end they only sent me about $25 even though I sent them over $60 worth of product.
I recommend for anyone trying to make a couple bucks and aren't concerned about getting ripped off, then continue with Deculttr.
However, if you are someone with valuable items and don't want to be ripped off, then don't use Deculttr.
Overall,I am still thankful for working with this company, but I hope they stop scamming people and follow a more honest business model.
21 augustus 2024
Antwoord van Decluttr
Hi William,
Thanks for your patience.
Looking at your order, I can see that it has been completed on our end.
The payment was made on 5/9/2024 for the orders and should have been received in your account within 24 hours - please ensure the PayPal email address you have provided on your account is correct. You will also receive an email confirmation once payment has been made.
Thanks for your patience and have a lovely day.
Kind Regards,
Jodie
musicMagpie
The scanning UI is glitchy
The scanning UI is glitchy. I use a barcode scanner with my laptop, as I found the app scan process even worse. If an item is not in the database the message of not found persists, even when a subsequent item is accepted and a quote given. The only way to tell is that the cummulative amount goes up. Otherwise service is good.
27 augustus 2024
Antwoord van Decluttr
Hello Jill,
I’m sorry to learn that your experience was not positive.
Meanwhile please try another device/browser, and clear cookies and cache to see if this helps.
Should the issue persist, please could you provide some further information:
• What type of device you are accessing from
• The browser you are using
• Provide details of any error messages or screenshots
Please ensure that this information is forwarded to contactus@decluttr.com. Once we have gathered further information, we will escalate this to the relevant department for them to investigate.
Thanks for your patience with this matter.
Kind Regards,
Antionette
Customer Complaints
Great way to get some extra cash!
They made the process super easy-I’m so happy to have finally found a way to get some cash back for all the devices we no longer use or need!
24 augustus 2024
Antwoord van Decluttr
Hi Jenny,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/
Kind Regards,
Annabelle
musicMagpie
Antwoord van Decluttr
Hi Sara,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/
Kind Regards,
Annabelle
musicMagpie
Bad Customer Service
I sent out two selling orders for money and only got paid for one. I tried asking them for an update and they told me they’ll get back to me within two days. It’s been four days and I messaged them back. Haven't gotten anything back. Their customer service is terrible. I just want an update on where my money is and they can’t even do that.
30 augustus 2024
Antwoord van Decluttr
Hello Customer,
I’m sorry to learn that your experience was not positive.
From reviewing your order we can see that there was an issue with the order being processed and completed automatically and we had to process the payment manually.
This was processed on Thursday and payment can take up to 3 business days to reflect into your account.
Please accept our sincerest apologies for the disappointment and upset caused.
We truly appreciate your patience with this process.
Have a lovely day.
Kind Regards,
Sandra
Decluttr
My first decluttr transaction.
I did my first transaction with decluttr as part of a DVD reduction process. Everything went well - exactly as advertised. Shipping was free, with a provided printable UPS label.
I was, however, surprised that 50+ accepted DVDs were only valued at $12.00. The minimum transaction is $10. That being said, they did save me from having to hold a yard sale and hope for buyers who wanted DVDs. I just didn’t expect that what were some expensive multi-disk DVDs were only valued at 15 cents. Plus I had a lot more DVDs they were not currently buying, so I still need to find a way to get those out of my home.
I do plan to continue to use decluttr, but will perhaps also try their electronics purchase side as well.
23 augustus 2024
Antwoord van Decluttr
Hello Mary,
I’m sorry to learn that your experience was not entirely positive.
Our buying prices are calculated with numerous factors in mind. They are driven by a number of sources and algorithms that allow us to offer a live and competitive price for items entered into the basket.
This is mainly based on supply and demand at the time of selling unfortunately, we are unable to offer more than the initial offer.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
I’ve been using Decluttr for quite some…
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently!
Their process is smooth and straightforward—just a few simple steps to get my devices ready for sale. Payment was incredibly fast.
29 augustus 2024
Antwoord van Decluttr
Hi Manny,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
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