Deliveroo Reviews 

Go to the restaurant! Deliveroo Ireland does not work anymore. Delivery is awful. Service is unreliable and unless restaurant provides their own delivery you are wasting your money. Ordered from great restaurant 15mins away, Ordered was clearly waiting a longtime b4 being collected. Diet coke was warmer than food when it arrived.

I ordered from McDonald’s in rathmines and was waiting 2 hours

Second time I ordered the time kept changing for delivery so I contacted customer service and I was told it was my fault . And I should just wait to see if the restaurant agrees to cancel my order . Ehhhhhh I’m the one spending money . Worst customer service experience I’ve ever had

My order was cancelled by them saying is my mistake so just they won't get back by the guarantee....shi.. empirice avoid at all cost u will get disappointed

Avoid at all costs. Ordered and paid for food, wrong order came (no problem with that, simple mistake) I explained to driver that order was wrong and sent him back with food. Explained what happened to customer service and explained that I didn't mind to wait for the proper order. In return, "Neal Patrick" and later "Miguel" told me I should have just taken incorrect order and refused to issue a refund before cutting me off the chat . Absolutely disgusting behaviour, and I will be following up on this.

People please be aware that if you order food through deliveroo they operate a scam where you are signed up to what is called deliveroo plus and charged €8.99 per month for nothing,
I have contacted this company to show me evidence of where I signed up to this and asking that they refund the money. Obviously you won’t be surprised that they are trying to make me jump through more hoops than you’d find at a circus. Don’t use them EVER!!!

Literally just saw the driver arrive right now.... place the food bag on a wheelie bin outside.... take a picture of it..... then leave taking the bag with him.
THIEVES!! From Dundrum in Dublin.

@Deliveroo This is unacceptable! Your rider called me, told me to hang up, then disappeared. I waited outside in the cold for 10 minutes, only to find out he dumped my food somewhere and it got stolen. Customer service refuses to refund me and blames me instead. How is this fair? This is a clear delivery failure, and I demand a proper resolution.

#Deliveroo #BadService #CustomerComplaint

Abysmal service. Driver did not deliver my order. His photo of delivery (outside my building) and the security cams proved this yet Deliveroo refused to refund me. No such issues with JustEat and UberEats. If zero stars were an option in this rating…

I ordered priority food for my guest from a restaurant in Swords, Ireland through Deliveroo. I placed the order at 2:05 p.m. with an expected delivery time between 2:35 p.m. and 3:00 p.m. At 3:18 p.m., a Deliveroo customer representative called to inform me that the restaurant was closed and they couldn't deliver the food. They refunded my money and provided a five euro credit. However, I knew the restaurant wasn't supposed to close until 5:15 p.m. I was extremely embarrassed in front of my guest due to their dishonesty.

Ordered food on Friday just to find only receipt as driver left my order on the busy street while making a picture of ir by the gate where there were other places to hide it off the public view. Called back 3 min after the initial call but couldn't get through to the driver. Customer.er service asked me for a picture of the bag after I said that none were found, then called me a name of opposite gender asking to email in some other place.... won't be using it again, too many mistakes and too much money was wasted as it's this isn't the first time.e they made a mess out of the order. By the way , no refund or empathy for this experience, not like it was expected.

I ordered food via Deliveroo in London. The food was different from what i ordered, the food was also half eaten. When complaint was raised and pics were shared as evidence, deliveroo only returned me about half of my bill. I am guessing they think that the food was half eaten so other half was left to be eaten. Such a disgrace to the growing service based companies

Will be using JustEat only going forward.

Very bad service in Ireland. I ordered donuts today and they said delivery in 15 mins. Ordered at 10.30. Now ot is 11.45. They kept on changing delivery time. I can not even cancel my order. Very poor service. I would never order through this iste anymore

Order incomplete. Impossible to get refund. Useless

I ordered food. I got notification my rider has arrived. I went outside, no driver no food. I contacted them and they said rider tried to ring me which is a lie and they left food outside. They had no proof that they tried to contact me, just their word. Then the audacity to say no compensation. These people are aggravating. Order through deliveroo at your own risk.

Very bad.
Don’t use this service! Use Just Eat instead!
We ordered rolls, delivered late and smashed, no cutlery as requested. When contacted via chat, agent- Mohammed said he is very sorry and closed the chat.
Poor support!

Rider cancelled my order 6 minutes from my location, then when I looked for a refund they 'kindly' offered me a fiver back because I picked up my order. The hoops you have to jump through just get the delivery fee(which never happened) back was unreal. They've lost about 12 customers today. JustEat will have our custom in the future

I wish I could give zero stars. I ordered food through Deliveroo on the weekend worth close to 50 euro. About an hour after the order was confirmed, about 9:40 PM, my food still didn't arrive, so I checked the website again for an update, I saw that my food, apparently, was delivered at 9:24 PM. I contacted support wondering what happened, and demanded a refund/credit (as the restaurant I ordered from had since closed). I was told the rider tried ringing me, couldn't get in contact so he left it on my doorstep. He did no such thing. I didn't receive any phone calls, and nothing was left on my door. I told them this, and I was told that because I wasn't available to take the calls, I was responsible for the cost. The rider never knocked on my door! He never even entered my property! I told them this, and when I was asked to confirm my address, I did, and I was told that the address I provided did not match the address the had on record (before I contacted support I had to confirm details the had for me during the 'review my case' part. One of the details was my address, and it was exactly my address!). I sent the manager (I spoke to three managers that night for close to 3 hours) a screenshot from my laptop of the section where they asked to confirm my address. I told him they did have the correct address, the same address I had just confirmed, and he again said it didn't match what they had on record and ended the chat. The insisted that the driver came to my address, didn't get an answer from the phone, left my order on the doorstep and left, and it was my responsibility and there would be no refund or credit. We have a Ring doorbell which detects motion and begins recording. No delivery rider came to my house. We also have CCTV, and when I checked that later, I saw a rider pulled up on the road outside a neighbours house, sat there for a few minutes and left with my food. He never once got off the bike. Apparently he tried to ring me, and because I didn't get his call I was responsible for the cost and no refund could be issued! The DELIVERY rider never came to my front door and knocked! Apparently, for what ever reason, if you don't answer/get their calls, they can just leave with your order, and it's your fault and you pay the cost. Apparently delivery rider/drivers don't have to knock on your door with your order. They gave me some nonsense about the riders being afraid to knock on doors because of babies or old people! I had a similar incident a week or two before where I was waiting on food, this time I checked the order sooner and saw someone was trying to ring me. I went to the door and saw the rider sitting there on his bike. Never thought to get off and knock (this was mid afternoon, too. So that nonsense about them being afraid to knock because of disturbing someone was pure bollox!). It could have been the same rider. I have never had this experience before where a DELIVERY driver/rider wouldn't knock on the door and then just left with my food! And then to be told it was my fault, and be refused a refund/credit was disgraceful! I'm taking this to their head office! Never use Deliveroo again! Use JustEat!

They delivered my first order with them to wrong location and after that they banned my account and refuses to refund. What a joke.

The rider only brought one side and nothing else!! I told him I had ordered three wraps aswell and in total had spent over €50 euro and he was handing me coleslaw!!! He said ok and then called deliveroo. They told him and me to just accept the delivery & then enter issue into the app. We both said that we are not tapping accept the order or delivery confirmed because it was not. The rider was in agreement with me. The guy on the phone forced the delivery confirmed through the central system. The whole ordeal was shocking! Moving to just eat next time.