Deliveroo Reviews 316

Excellent service all round. Large portions as well. Highly recommend

Horrendous app. I couldn't accept food as it was someone elses order that I had Extreme allergies to!!!! Y would I take the damn bag into my place?!!!!!!! Y did I need to show what was in the bag to prove I got the wrong order when I gave them my receipt? And number. Seriously no refund as well.

I ordered food, i didnt get all the food i ordered. I was reimbursed for one item which the restaurant admitted they forgot to pack. It was my sons food. I cant blame deliveroo for that. But there are other items partially missing, eg prawn dish with less prawns. Sounds trivial, but when you're paying £9 per dish, to have some missing, is no good. I want what i paid for. I was denied reimbursment and now i have even less food to offer my son. I work from home, but i work within an intensive environment and have little time to cook im time for my sons arrival from Primary school.

Paid for express delivery. Arrived stone cold. Awful customer service. Please stay away!

Over an hour ago I ordered 3 meals for 3 people from McDonald's Via Deliveroo. Only 2 meals arrived, and no drinks. I've been on live chat this last hour to try and have the missing meal, and all 3 missing drinks delivered. As we are not going to eat our meals whilst leaving someone without. Deliveroo have refused. They will only issue a refund for the missing meal. Not the missing drinks. I have multiple ties requested contact details for their head office, but are being refused it. The reason being I was already speaking with the Senior agent. I have remained polite throughout and have screenshots of the entire conversation. There is a reason why Deliveroo have one star on trust pilot! They're service is abysmal. All three of us have now deleted our deliveroo accounts and will not use them again. The best thing you could do to save yourselves the hassle of frequent missing items, an appalling live chat department. Is to use other food delivery companies. There are a lot better out there. Save yourself the hassle and use a better company.

DIliveroo driver sat on my food order for 25 mins before delivering it stone cold with a spit drink. Far more interetest in talking on the phone then the customer. When I did finally get his attention and ask why the food was 25 mins late , he was very rude and said it wasn't his fault and he had a second order. When confonted about the spilt drink. that was the fault of McDonald packing staff. I could see it was could he had stuffed in in his bike box. He also went to the 2nd order 1st before bringing my cold food.

This was discusting service and crap attitude. Any normal person with any common sence wanting to keep there job would brought me my order and then returned to the shop for the 2nd order. He could have done this 3 times in the time it took to get me order

ordered food at 5pm for a nandos pick up. time for arrival kept getting pushed later and later and later. rang deliveroo and eventually got through to some idiot who told me the order was cancelled because a driver got there and then rejected the order. on the call I then asked for a refund and he told me I had to call back in 5 mins to process a refund. I refused and he ended up hanging up on me. 2 hungry kids later they are getting beans on toast instead. absolutely appalling.

Anyone else pissed offed with Deliveroo email discount offers that never work ?

It’s happens a few times when prioritizing my orders , the drivers make detours elsewhere and then delivers Luke warm food , last time customer service said I was the only order he delivered,, obviously backing driver up.
Using Uber Eats now and absolutely perfect as they have more discipline over their drivers.

Kfc basically only place open so ordered there through deliveroo and it just didn’t arrive despite it being open. Now we are starving at 1am cheers. We also used a 50% off and they said we won’t be able to use it again and instead gave us 5 quid????

Shit shit shut

I am absolutely gutted by the customer service we received from Deliveroo. We ordered over £70 worth of food from PizzaExpress. After a delay, the delivery arrived, but we didn’t get a single pizza—just three dips. After speaking to countless representatives, the best they could offer was a refund for the pizzas—no compensation for the dips, delivery, or tip. The complete lack of care or responsibility was disgraceful. Because of this, we won’t be using Deliveroo again and will stick to supporting our local businesses instead.

They double charged me on a 75 pound order! And refusing to accept despite my bank providing then with evidence that £150 left my account. I’ve lost another 75 quid and it’s not come back a week later. Deleting the app and NEVER using again. They were also rude and sarcastic when trying to get help with it and not reading the banks proof. What a horrible organisation.

Placed order. After an hour I got a message to advise order had been rejected. Disappointed.

I don't know who to write this review about.
We ordered from Deliveroo, the order was delivered half an hour AFTER it was collected 2 blocks away.....by a Just Eat driver.
The food was cold and unappetizing, a shame as the restaurant is actually quite good, but I won't be ordering anything from them again due to a lack of service from Deliveroo.
Now John from Deliveroo says they do everything to ensure the food is hot and safe, how he can promise this when he can't even make sure it's being delivered by his own staff member is laughable. And then there's the food safety issue, if you can't ensure the food is collected by the correct person, how can you ensure it's going to be safe?
I know Deliveroo won't read this or comment, but I ain't going away. I won't order another thing from this company, I would be very wary of anything delivered by them now.
Woodford Green has become a free for all with delivery drivers, guys arrive with ladies names, Indian guys arrive with the name Harry Metcalf (not a real name hopefully) etc etc etc....
Until you, Deliveroo, can sort these issues out we won't be able to use or recommend you.
And if anyone reading this thinks this isn't a serious issue...... you're wrong.
Food safety is at issue here. Your health is at risk because Deliveroo can't do anything about it, they're more interested in profit rather than safety.

Disgusting service, long wait for freezing cold food from quite clearly an illegal 👎🏼🤮

Ordered something and I cancelled immediately and reordered as missed something off. They didn't refund the cancelled order even tho email sent saying it would.... Had to dispute through the bank. Awful service. Didn't even answer messages. Get a bot service not a human. Avoid and check your cancelled items are refunded.

I’ve used them for years and spent literally tens of thousands of pounds with them. I’ve had 4 incorrect orders the past month and they are rude and gave no compensation at all ….no refund …no correct items . DO NOT USE!!

I ordered food off a restaurant on their site the deliveroo driver got lost blamed it on his sat nav
Food came was stone cold made a complaint and got told id get a refund my order was £14.56
I woke up this morning to a refund of £2.40 i started a online chat with a agentvand they said nothing they can do. They were not understanding sounded like they couldn't be bothered. £14.56 might not seem a lot but it is to me. But they still sticking to the 2.40