delivery.com Reviews 2.111

Excellent service. Very attentive and professional.

The representative was clear and resolved the situation very effectively

Matthew Koen was great!! I ordered and there was some complications between the restaurant and the website because my order never got to the restaurant some how so I called to see what could be done. He told me he'd call the restaurant and ask about it and my order got here quickly! He was super polite and so nice in general. Thank you so much!!

Very helpful. Called me back

Used to be a good service but now it's horrendous. Account will get auto blocked due to "fraud detection", you'll get it unblocked a few times because they realize they are wrong but it's incredibly annoying cos it takes them days to do it so you don't get to make the order when you wanted it. Eventually, they just say they are gonna keep your account locked and they'll keep all the thousands of points you have built up over years i.e. basically steal.

Abeid & Monsour were punctual, polite and very helpful.

I've loved this site for years because of their great discounts, even if they don't have as many restaurants on offer as GrubHub/Seamless. Lately, however, there have been more problems with getting deliveries for various reasons, some related to the site and some to the vendors, but in every case their customer service has been terrible.

Advertised “No service fee” on Google and yet charged me a service charge after purchase. I called immediately and they essentially said - too bad. We have a service charge. Isn’t there a law for this? I have pics.

The delivery estimate was for 20-30 minutes and the order took 2 hours to arrive. Delivery.com offered nothing in compensation and no excuse. Terrible company.

The driver took my order to the wrong house. I called and the person I spoke to was rude . The house they claim it was delivered to no one was home. They claim they left it and had me walk over there, and the order was not there. They refused to refund my money . Would never use this company again. Can't trust them . No telling what they do to your food.

Worst service, they are taking each delivery 9 to 10 days

I am waiting on an delivery from fedex my delivered was spouse to be here at 9:45 -1300 and it is not here now it say it will not be here until 20:00 I give them a 1 bad service I had to stay here all day waiting for a delivery hopefully I will get it today

I wish their was an option for zero stars. I ordered for 30 people on the Thursday prior to an 11AM Monday delivery all to find out that the order was cancelled at 10:27 due to the business "closing early for the day". I called the business and they told me that they simply do not do business with delivery.com.

I can understand why... no one should.

Signed up for delivery.com, ordered food and got NOTHING. They charged my card, but i never received my order. The kicker is that I WAS NOT NOTIFIED by anyone that my food was not coming, even though i received a message saying my food was being prepped and will take 45-50 mins. I waited over an hr and a half. Finally get a rep on chat  (there is no way to speak with an actual person unless you're a provider) im told the place was not answering their phone. I asked why did you not reach out to make me aware that I was not going to receive what I purchased. I was then told they don't reach out or report any problem until the customer reports it first. Due to this I missed out on my lunch break opportunity and went from 8:30am- 7:30 pm not eating anything. They captured my $$ and literally did not deliver.  I was told i would have to wait 4-5 bus days for a refund, i told them no effing way, they need to just dispute/ cancel the transaction since it was just placed an hr and half ago. Why the heck would i need to wait to receive a refund when an order was placed less than 24hrs.
On top of that, after all is said and done, I receive an email from Delivery.com saying MY ACCOUNT has been Flagged for fraud! Does that make sense to any of you? because it doesn't make sense to me. Below i've copied and pasted the email that was sent to me. They messed up, and i get flagged!
---------- Forwarded message ---------
From: Customer Care Support customercare_support delivery.com
Date: Wed, May 8, 2024 at 2:45 PM
Subject: There is an issue with your delivery.com order
To: **********gmail.com

Hello Avatar,
We regret to inform you that we are unable to process order # 37673***, as your account has been flagged by our fraud detection partner. Since this order is now canceled, all charges have been voided.
The specific details as to why the account was flagged are not disclosed to us, which is to ensure the protection of user accounts on delivery.com. If you feel that your account has been flagged in error, we can have it submitted to our fraud detection partner for a secondary review so that they can determine whether to reverse their initial decision of refusal. We will then follow up with you to advise of their decision.
Please let us know if you wish to have your account reviewed. Our apologies for the inconvenience.
If you have any questions, please feel free to reach out.

Sincerely,Ky
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New! Order at work with delivery.com Office

This is the 2nd time the driver didn't have my full address as input into the delivery address in addition to my order being incorrect. Something is wrong with the way the order moved from their site to the restaurant and also to the driver. I will not be using delivery.com again. When I reached out through the chat, the person said to wait while they got in contact with the restaurant and didn't tell me the manager was going to call me and after I got off of the phone, whoever was on the chat did not check to make sure everything was resolved but instead left the chat. I hope I actually see the refund that the manager said he would reverse since there's no documentation now.

CONSUMER BEWARE!!! Delivery .com is a scam. Thought I was on the restaurants site. I ordered & picked up & the fee on/line was $10 more than the restaurant bill. FOR WHAT??? I picked it up. All delivery.com did was add prices to the restaurants prices for providing ABSOLUTELY NO SERVICE. They just deceived & intercepted the search on web, thinking you are ordering from the restaurant. And even if you look at the icon it states “No service fee” deceptive trade practices going on here. Hope the AG of NY shuts you down!

Waited 30 mins for food, food was cold. They forgot my burger had to drive and get it myself waisting time. Never using again.

Had an issue with my order and the representative gave poor customer service. Did not resolve and even doubted my word. Will never use again.

The worse company to do delivery for. They steal your pay if the order is missing utensils if the sandwich is missing tomatoes they dock your pay as if you live inside that sandwich. Customers sometimes lie about how many items the restaurant puts in the bag they dock your pay no matter what it’s the driver’s fault

Order will arrive 5 hours after you place it and not right away as you were led to believe and they will not allow you to cancel.