Purchased an item on next day delivery, Still waiting for the item to be dispatched to the courier 7 days later, the reason due to Easter and have been told to have a little more patience. Issue has n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Got a cream coloured Ami t shirt (red heart) delivered today. Fantastic product at the cheapest price I’ve been able to find online. I also must shout out George for the fantastic and responsive cu... Toon meer
Bedrijf heeft geantwoord
Ordered a pair of Burberry shorts , although the shape didn’t suit me . The shorts were an amazing price and 100% authentic . I was disappointed they didn’t suit me . Spoke with George , he agreed for... Toon meer
Great products, speedy postage and quality packaging. However customer service lets them down. Our order was too big, we tried to get in touch with them to request a refund and each interaction took o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Luxury Designer Outlet
Contactgegevens
Verenigd Koninkrijk
- contact@demanduk.com
- demanduk.com
4,4
Uitstekend
205 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van DemandUK Fashion
Thank you for your feedback! We're delighted to hear that you were satisfied with our quick delivery and great customer service. It's always our goal to provide a seamless experience for our customers. We appreciate your support!
Great price and great service thanks
30 juni 2024
Antwoord van DemandUK Fashion
Thank you for your positive feedback! We're glad to hear that you were pleased with both our prices and our service. Your satisfaction is our top priority, and we appreciate your support, and we look forward to serving you again.
Antwoord van DemandUK Fashion
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service. Your recommendation means the world to us. We're always here to help and look forward to serving you again soon!
Brilliant delivery and authentic…
Brilliant delivery and authentic clothing bellow retail
27 juni 2024
Review zonder uitnodiging
Antwoord van DemandUK Fashion
We're delighted to hear that you were pleased with our delivery service and our garments. We appreciate your support and look forward to your next order!
5* customer service
I placed an order for a t shirt however was too small when arrived so I ordered the next size up and returned the smaller sized one. When I queried if the returned order had been received it had come to light that Royal Mail had delivered it to the wrong address. Demand uk told me they would refund me straight away and they would open up a claim themselves over the missing item. Can’t thank them enough for taking over this matter and resolving it for me. Customer service has been amazing from start to finish messages are replied to instantly and they are so helpful. I will definitely be ordering from this company again ⭐️⭐️⭐️⭐️⭐️
22 juni 2024
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you so much for your fantastic review! We're sorry to hear about the initial issue with your order, but we're glad our team could quickly resolve it for you. It's our priority to ensure our customers have a smooth and satisfactory experience, and we're thrilled to know you found our customer service helpful and responsive. Your kind words and five-star rating mean a lot to us. We look forward to serving you again!
Great Retailer
Great prices, great service and communication at resolving issues will deffo be carrying on purchasing from this company in the future
19 juni 2024
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Dear Jamie,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our prices, service, and communication. Your satisfaction is our top priority, and we're glad to know we met your expectations. We look forward to serving you again in the future!
Best regards.
This had a big turnaround
Originally this order did come late however this was compensated and I was dealt with incredible customer service by the owner himself who offered me very good compensation
15 juni 2024
Antwoord van DemandUK Fashion
Thank you for your feedback! We apologize for the initial delay with your order, but we’re glad to hear that our efforts to make it right were appreciated.
Our goal is always to provide exceptional service, and we’re happy to know that the issue was resolved to your satisfaction. We hope to serve you again soon!
Antwoord van DemandUK Fashion
Thank you for your positive feedback! We're delighted to hear that you're pleased with our company and our prices. Your satisfaction is our top priority, and we look forward to serving you again soon!
Really pleased with my burberry shorts…
Really pleased with my burberry shorts I saved £150 I only ordered them 2 days ago pleasant experience with this retailer will deffos use again
12 juni 2024
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Hi MD,
Thank you so much for your review! We're thrilled to hear that you're pleased with your purchase and that you were able to save £150. We look forward to serving you again soon!
Paid for next day delivery for my…
Paid for next day delivery for my holiday and it never came on time
8 juni 2024
Antwoord van DemandUK Fashion
Dear Alex,
We sincerely apologize for the delay in delivering your order. We understand how important it was for you to receive it on time for your holiday. Typically, we ship items the next day to ensure timely delivery, however there seems to have been a delay on Royal Mails side.
We regret that you have not contacted prior to this review, as we would have loved the opportunity to address and resolve the issue promptly.
As a commitment to your satisfaction, We have emailed you with a compensation voucher.
While we understand your frustration, we feel that a 1-star rating is quite harsh.
We would greatly appreciate it if you could consider revising your rating based on our usual service standards and this unfortunate isolated incident.
Thank you for your understanding.
Best regards,
DemandUK Client Services
Great customer service Demanduk after a mix up on size
Wrong size Burberry shorts were sent on my order, contacted DemandUk through WhatsApp and the customer service was brilliant. Exchanged the shorts and reimburse my shipping cost to return in less than 7 days…. Great service and will definitely use DemandUk again 👍👍
31 mei 2024
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Dear Mr. Thomasson,
Thank you for your positive review! We're glad to hear our customer service team resolved the issue quickly and efficiently. We appreciate your support and look forward to serving you again.
Best regards.
Demanduk
Great price Authentic designer products, swift delivery, brilliant experience. I definitely recommend using this Demanduk 10/10.
20 mei 2024
Antwoord van DemandUK Fashion
Thank you so much for your kind words! We're thrilled to hear you had a brilliant experience shopping with us. Your recommendation means a lot to us. Looking forward to serving you again!
Authentic and unbelievably fast delivery
Great discount, authenticity and next day delivery. I can’t fault this company at all.
20 mei 2024
Antwoord van DemandUK Fashion
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to serving you again in the future.
Excellent service
28 april 2024
Fast service
Fast service, product came as advertised and very smooth delivery procedure
23 april 2024
Antwoord van DemandUK Fashion
Thank you for the positive feedback! We're glad to hear that you had a seamless experience with both our product and delivery service. We look forward to your next orders!
Antwoord van DemandUK Fashion
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service.
Got a CB shirt from them
Got a CB shirt from them. Came really quickly and customer service is really great.
8 april 2024
Antwoord van DemandUK Fashion
Thank you for your feedback! We're glad to hear that you had a positive experience with both the T-Shirt and our customer service. If you have any further questions or need assistance, feel free to reach out.
Bought a casablanca t shirt which I…
Bought a casablanca t shirt which I didn't realise came up really oversized. Very efficient on WhatsApp when I asked for an exchange and received the new item quickly.
5 april 2024
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you for sharing your experience!
We're glad to hear that our WhatsApp support team was efficient in assisting you with the exchange process. We always aim to provide a hassle-free shopping experience for our customers.
Thanks again for your purchase & review!
Burberry polo shirt
Great service excellent value for money prompt delivery five stars out of five
12 maart 2024
Antwoord van DemandUK Fashion
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. Your satisfaction is our priority, and we look forward to serving you again in the future.
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