Purchased an item on next day delivery, Still waiting for the item to be dispatched to the courier 7 days later, the reason due to Easter and have been told to have a little more patience. Issue has n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Got a cream coloured Ami t shirt (red heart) delivered today. Fantastic product at the cheapest price I’ve been able to find online. I also must shout out George for the fantastic and responsive cu... Toon meer
Bedrijf heeft geantwoord
Ordered a pair of Burberry shorts , although the shape didn’t suit me . The shorts were an amazing price and 100% authentic . I was disappointed they didn’t suit me . Spoke with George , he agreed for... Toon meer
Great products, speedy postage and quality packaging. However customer service lets them down. Our order was too big, we tried to get in touch with them to request a refund and each interaction took o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Luxury Designer Outlet
Contactgegevens
Verenigd Koninkrijk
- contact@demanduk.com
- demanduk.com
4,4
Uitstekend
205 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Swift /good
1 november 2023
Antwoord van DemandUK Fashion
Hi Omoowo,
Pleased to hear you have been satisfied with our service and products. Thank you for the 5-Star Review.
Super fast delivery
Super fast delivery, product arrived well presented, happy with my purchase 5⭐️
23 oktober 2023
Antwoord van DemandUK Fashion
Hi Ryan, Great to hear you were pleased with our delivery and packaging. We look forward to welcoming you again.
Happy customer
Had a small issue and they put it right...Good honest business and they dealt with the issue swiftly...and im happy with my burberry polo shirt....I would recommend demand uk to all my friends.
4 oktober 2023
Quick delivery 5 stars
27 augustus 2023
Fantastic service
Fantastic service, got the wrong size in my Valentino T-Shirt as it is slim fit, but they swiftly exchanged it for the right one. Satisfied with my purchase.
15 september 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you Mr. Butler for your recent purchase and review. We are pleased to hear that the Valentino T-Shirt now fits you well and we are looking forward to your next purchase.
Superb! a*****
Order Thursday morning arrived Friday morning!
Tshirt is spot on can’t fault the service! Super fast and super reliable!
18 augustus 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you for the 5-Star Review Mr. Patel, pleased to hear that the Casablanca T-Shirt suits you well and that you were satisfied with our service. We look forward to welcoming you again!
Product legit and arrived the following…
Product legit and arrived the following day the order was made. Essential packaging but items delivered with no damage. Very pleased costumer! Cheers guys
Giovanni
29 juli 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Hi Giovanni,
Thank you for your purchase and review. Pleased to hear you have been satisfied with our products & services. We are looking forward to welcoming you again!
Very fast delivery and the product is…
Very fast delivery and the product is delivery without any issue
19 juli 2023
Antwoord van DemandUK Fashion
Thank you for your excellent feedback, we are pleased to hear the product was delivered as per your expectations. We are looking forward to welcoming you again.
Nice brand
Nice brand. Good customer service. Very responsive. However you need to do better in the packaging of the items. Luxury cloths don’t just come in a box which makes me doubt the authenticity
11 juli 2023
Antwoord van DemandUK Fashion
Hi Olamide, Thank you for your feedback. We are thrilled to hear that you found our customer service to be responsive and appreciated the items we have available. We take a great deal of pride in providing authentic luxury products and understand the importance of presentation, therefore we are continuously striving to improve our packaging standards whilst maintaining our prices. Thank you again for bringing this matter to our attention.
Needed my delivery before 9 am as I was…
Needed my delivery before 9 am as I was travelling.
Reached me by 8 am! Great service with genuine discounted, designer products.
Will shop here again.
21 juli 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Hi Eric,
We are pleased that we were able to fulfill your requirements, Thank you for your feedback we look forward to welcoming you again!
Great service and quick delivery 👏
7 juli 2023
Antwoord van DemandUK Fashion
Hi Craig, Thank you for your valuable feedback, we are pleased to hear you have received your order swiftly and have been satisfied with our service. We look forward to serving you again!
Can't complain
I have used this company on seperate occasions each order has came through the next day and the items were as described. Great stuff ⭐️⭐️⭐️⭐️⭐️
7 juli 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you for your loyalty and repeat purchases. Always a pleasure.
Antwoord van DemandUK Fashion
Thank you for your purchase and feedback. We look forward to welcoming you again!
everything came perfectly quick…
everything came perfectly quick delivery as well couldn’t complain responded quickly on what’s app really 5 star service
6 juli 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you for leaving an excellent 5-Star review, pleasure dealing with you via WhatsApp. Feel free to contact our team for any further purchases.
Great Service came within 2 days of…
Great Service came within 2 days of ordering definitely will be buying again
30 juni 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Hi Teddy,
Thanks for shopping with us and leaving a 5-Star review. It is much appreciated, we are excited to welcome you again!
Real? or Fake? You decide
Bought a Louis Vuitton T-Shirt from these likely a couple of months ago, I put todays date as tbh I don’t know the exact date as I’ve been on holiday a few times and working so not had time….. the stitching on the t-shirt is very poor and not straight, certainly not something you’d expect made from LV and paying £780 for… I have various other LV items purchased directly and you can see the difference in quality. I do have pictures but not sure how to upload them here? If someone can advise or if anyone wants to see please feel free to reply and I’ll send them to you…. The t shirt is also very heavy in comparison to other big branded t shirts I own including LV, I’ll be honest and say I seen better quality shirts in Turkey…… upon speaking to them regarding my concerns if the item was genuine I was told that if I wish to return there would be like a £130+ fee as supposedly this is how much it costs them to process payments etc (does that sound believable to you?) I’ve returned items directly to places like LV and Gucci free of charge after using the same payment method. No doubt they’re a much larger company but I’m sure they’re not going to take a £130 hit each time, I’ll let you come to your own conclusions on what this might mean but it does make it harder for you to return. I would not trust this company or purchase from them again
27 juni 2023
Antwoord van DemandUK Fashion
Thank you for leaving a review and sharing your experience with us. We appreciate your feedback and acknowledge your concerns. At DemandUK, we strive to provide quality products and excellent customer service. We take pride in our authenticity and we understand that is important to our customers so we fully guarantee genuine products.
In this case, I can see the order was for a consignment piece we purchased, LV can only be bought from the store directly unlike the other brands we stock from our distributors, all checks were done beforehand and we did have the receipt from the customer prior to purchasing otherwise we would not have stocked this. From checking correspondence, it seems you were inclined to cancel as you doubted authenticity before even receiving the item. There was no issues noted in regards to stiching and the heaviness of the T-Shirt is rather an indicator of quality, we encourage you to check the item in store if you have any doubts.
The fees we pay on your order is not an indicator of authenticity and not intended to make it harder for you to return. we do not consider it to be fair to compare us to the brands directly as we do not have such margins and we would not be able to market below retail pricing. The return cost is simply what we have to pay per order. Most small companies like our own only offer exchanges or credit notes due to this, but we happily take returns too and any of our customers who have ever had to return their order know that this is a smooth, hassle-free process.
We apologize for any inconvenience you experienced and assure you that we take customer service very seriously. We hope that this experience did not taint your opinion of us as a company, and that you will give us the opportunity to prove ourselves in the future.
We have not received any previous contact from you prior to this review, thank you for bringing this matter to our attention.
Very happy with this company
I had a small issue regarding the fitting of the item, they did not charge anything to exchange and I got the right size in my Dior sweatshirt. Will be shopping again!
7 juni 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Hi Marvin, We are happy to hear that you were delighted with our service. I hope your item fits perfectly and that you are enjoying it.
Best Regards
Excellent customer service
This is my second purchase and im really pleased,excellent customer service and communication
20 juni 2023
Antwoord van DemandUK Fashion
Thank you for your repeat purchases & loyalty. It's always a pleasure to fulfill your orders!
Purchased the Dior t-shirt
Purchased the Dior t-shirt, and the delivery was really fast, I received on the next day. I'm very happy with my new T-shirt. Thank you, Guys!!!
22 juni 2023
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Hi Ellis, Great to hear you are delighted with your product. We look forward to welcoming you again.
Regards
Good choice of products
Good choice of products and customer service did not disappoint. Will be buying again!
5 mei 2023
Review zonder uitnodiging
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