I had a pretty great experience with the brand. I ordered the Zosia dress, and the item arrived within the expected time window in great condition, the quality was as depicted in the photos and, since... Toon meer
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Unbelievably awful customer service. They repeatedly lied to me about the shipping times, ignored my emails, messages, calls, were rude, dismissive, and entirely unhelpful. I needed the dress for a... Toon meer
I am so shocked to see other low reviews, I definitely did not have a similar experience. I am from Australia and I reached out to Demi via whatsapp to clarify shipping times before purchasing the dre... Toon meer
WORST CUSTOMER SERVICE EVER. I ordered 3 dresses late November, which I never got and was unable to get a refund. I was charged, but I never got an email confirmation or any updates on dispatch or sh... Toon meer
2,6
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26 reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 29% van zijn negatieve reviews beantwoord
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I wish I had found these reviews before…
I wish I had found these reviews before purchasing this dress. I have never paid such a high duty tax before, and it was in no way made clear on their website. I ended up paying 50% in taxes on top of an already very expensive dress, which arrived crinkled, crushed, and definitely not the quality I had hoped for. On top of that, it doesn’t fit properly.
After paying €150 in taxes, there is nothing I can do, as they make it clear that returns are not possible. When I contacted the company to explain that I had no idea the taxes would be so high — especially as no other international order I’ve made has ever come close to this — I received an unhelpful and dismissive reply, basically telling me “too bad.” They even said if I returned the dress I wouldn’t be refunded.
Terrible service for a very overpriced dress. Hopefully my review will save others from making the same mistake.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Demebygabriella
Hi Bre, thank you for sharing your feedback.
We’re sorry to hear about your experience. Duties and import taxes are noted on our website and checkout process, as they vary by country and are payable directly to customs. We understand this can sometimes come as a surprise and we’re continuously working to make this even clearer.
We also regret to hear the product did not meet your expectations and have shared your comments with our team for review.
BAD EXPERIENCE
Well..i had to pay around 50% of duties that they told me is said in their site..i dont know where..should be really small letters..they answer to my mails after a while and said they will refund half of the money if i sent proof of payment..of course they didnt..and YOU CAN NOT RETURN ANYTHING SO BE CAREFUL!!!
5 september 2025
Review zonder uitnodiging
Antwoord van Demebygabriella
Hi Carmen, thank you for sharing your feedback.
Duties and import taxes are charged by local customs and are mentioned on our website and at checkout, though we understand they can sometimes feel unexpected. Regarding your concern, our team does not offer refunds on duties as these are not charged by us directly.
Returns are outlined in our policy which is also available on the site.
This disgusting material!!!!
This disgusting material!!!!! 100 for delivery! 300 for dress! The packaging tooo! So bad!!!!! Please please don’t shop here!!!!!!
8 augustus 2025
Review zonder uitnodiging
Antwoord van Demebygabriella
Hi Chelsea, we’re surprised to read this as it doesn’t reflect the quality and care we put into our products or packaging.
Our dresses and delivery costs are clearly stated before purchase.
I wish I have NEVER purchased from…
I wish I have NEVER purchased from them! STAY AWAY FROM THIS COMPANY. They are SCAMMERS. I have placed an order and never received anything from them. Once you place your order and ask for multiple follow ups they will completely ignore your emails and WhatsApp convos. DO NOT GIVE THEM YOUR MONEY. HORRIBLE COMPANY.
21 juli 2025
Review zonder uitnodiging
Antwoord van Demebygabriella
Hi Maryan, we take such claims very seriously. Our brand is not a scam and we ensure that every order placed through our official website is processed and shipped.
If you have not received your package, there may have been an issue with shipping or incorrect details at checkout.
AVOID AT ALL COST
DO NOT BUY FROM THIS SCAM WEBSITE! This site is a complete FRAUD run by scammers in India. They are lying about everything and stealing your money. I opened a case with PayPal, and these con artists had the nerve to lie to PayPal too! This whole brand needs to be SHUT DOWN ASAP.
I paid an absurd amount for this dress, and what do I get? A missing shawl that was supposed to come with it—ruining my chance to wear it at my wedding! My entire wedding was messed up because of this. I waited almost TWO WEEKS for a dress, only to get a damaged, defective item that smells like cheap perfume! It’s so obvious this is a RETURNED item they are trying to sell as new. I can’t believe how disrespectful and dishonest these people are.
Good luck on the chargeback:)
13 februari 2025
Review zonder uitnodiging
Antwoord van Demebygabriella
Hi, we kindly ask you to remain respectful in your words. Our brand is not a scam, and such accusations are both false and unfair.
Every piece is produced and shipped with care, and while we are sorry you feel let down, we cannot allow unfounded claims about our integrity.
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