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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Purchased Adidas TM jacket but upon receiving item colour was faded, fabric low grade quality and zipper did not work properly. Company did not offer a full refund only 30% . Do not buy through this c... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolute joke of a company, Just wish I'd read the reviews first (Lesson Learned). - Order placed 25.07.24 (Now 02.08.24) - No delivery details received. - No response to Instagram messages. -... Toon meer

Beoordeeld met 1 van de 5 sterren

when i finally got a response from them regarding a full refund due to a sizing issue (their XXL shirt is actually a Med. with a XXL label) they said I could keep the shirts and get 20% off next order... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered 10 days ago, still no tracking number, no update. I contacted then via the email supported, the mail failed delivery. It seems like I was scammed with the others. Edit: 6 days after I post... Toon meer

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Bedrijfsgegevens

  1. Kledingleverancier

Informatie afkomstig van verschillende externe bronnen

Shop the DÈNEVOS Official Website. Browse the latest collections of Men”s fashion, explore the campaigns and discover the online assortment of the freshest styles and premium quality clothing.


Contactgegevens

1,4

Zeer slecht

TrustScore 1.5 uit 5

39 reviews

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1,4

Alle reviews

(39)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Avoid company at all costs

There's a reason so many have reviewed Denevos so low. Initially my return request was denied on multiple occasions for trousers that after just two uses inside my apartment started to bobble. They claimed the items need to be re-sellable (even though they're faulty so not re-sellable). Additionally they try charge you to return faulty items. After over a week of communication, they finally agreed for me to pay for two returns but suggested that likely they won't refund me anyway, so clearly I'm not keen to spend on two returns, for them to take weeks to get back to me and potentially lose my trousers and money. Shocking company, never dealt with one so unhelpful and rude, especially considering this is their quality control problem. Avoid this company at all costs.

To clarify since the companies response. Yes I wore the trousers on 3 occasions around my apartment, literally sat in an office chair, so very light use. One thing for anyone considering buying from this company, would you expect to spend around £45 on a pair of trousers that only last 3 days of light use?

I initially also contacted them after 2 weeks, which they didn’t initially respond. Which was 2 weeks as I didn’t wear them for the first week. Fairly reasonable and well within my consumer rights, which this company doesn’t honour.

For anyone considering this company, just look at the reviews and then the responses. Is this a company you want to buy from?

1 februari 2023
Review zonder uitnodiging
Logo Dènevos

Antwoord van Dènevos

Thank you for your review Cameron.

To shed light, and some truth on this matter.

You contacted us after using the garments you purchased on multiple occasions, advised us of an issue and we’ve been in frequent communication with you and asked you to refer to our returns policy which clearly states, any issues with products must be reported within 7 days, this wasn’t the case here, you’ve had the items, worn them multiple times then contacted us almost 3 weeks later to say you wish to return them.

What was very concerning was a note in one of your emails stating ‘most companies don’t dispute returns they just process them’ - I’m sorry we’re not that company, if you buy a product, use it on multiple occasions, damage the product and then try to return it and become frustrated at being challenged then we’re sorry, but we have a business to protect and policies in place that we maintain adherence to. If your consumer habit is to buy goods, use them, damage them and return hoping to obtain a refund we are not the business for you.

Beoordeeld met 1 van de 5 sterren

No response to refund requests

Have returned 2 x orders to them using their portal and following the instructions with no further reponse. I have now checked the portal and it’s showing as returns are outside of the returns window, despite it taking nearly 4 weeks to come through the post (I appreciate this was due to postal strikes) However I am sure how I can be held to 35 days when almost all of that time was taken up on delivery.

Have tried to contact them on several occasions with no response

16 januari 2023
Review zonder uitnodiging
Logo Dènevos

Antwoord van Dènevos

Thank you for your review Stuart.

As advised on numerous occasions, the delay to receiving your orders was down to Royal Mail Industrial strike action, something we unfortunately had no control over.

For information, the returns window of 35 days commences once the order has been fulfilled, meaning, the 35 days you have to return your items starts from the day we send the parcel to you and not from the day you place your order.

On your returns, we issued two separate correspondence to you, firstly on the 4th January, this was an email confirming receipt of your return and confirmation the return had been processed, for your records, this email was issued at 11:58am.

Secondly, you contacted us on Friday 13th at 16:24 chasing an update on your return, despite return confirmation being issued on the 4th January as outlined above. We responded to your email on the 13th of January at 18:12 advising of the situation and confirming your return had been processed 9 days previous to your enquiry on the 4th January.

In summary, your review is not factual, you contacted us once, on the 13th January chasing a response to an email we had already issued and once again, we responded to your enquiry well within our 24 hour service level agreement.

Beoordeeld met 1 van de 5 sterren

Goods not arrived after 4 weeks

Goods not arrived after 4 weeks
Despite emailing several times the only response was that they would resend but still nothing
No reply on my request for a refund
I will never buy agsin from this shoddy organisation
Thanks for your reply but the items have not arrived and have not been signed for by me as I have been at work from 6 am until 6 pm every day . I would like to see the signature and proof of delivery. Also this is the fastest response I have received from your company.

2 december 2022
Review zonder uitnodiging
Logo Dènevos

Antwoord van Dènevos

Stephen,

You were notified by email on at least several occasions that your order had been despatched from our warehouse and there was delays beyond our control due to issues with Royal Mail, as a result your order along with others in the same batch were returned to us as undeliverable.

You were notified of this by email and you acknowledged this email.

Your order was despatched again at our cost but again, due to Royal Mail strike action there were delays.

Unfortunately your review is falsely reporting and it does not detail the proactive communication with our customers, you included, as well as the costs we’ve burdened as a business in sending further items out.

At the time of writing your review I can see that your order has been signed for and received, this is the same tracking information that we issued to you on email one more than one occasion.

Disappointing to see false reviews posted about our business.

Please refrain from shopping with us again.

Beoordeeld met 1 van de 5 sterren

Asked them for a return as the trousers…

Asked them for a return as the trousers I ordered were cheap and nasty. They looked more like a pair of leggings practically see through. Avoid at all costs as the pictures don’t match the product.
To your reply,
The fact you’ve got 2.5 stars off reviews makes it hard to believe you’ve got 1000 of customers waiting for more trousers. Its been days now after I received a email regarding the update about my refund. It seems if customers don’t chase you you’re happy not to help. Will be going to trading standards if issue isn’t resolved soon. I placed my dispatch label with the returns parcel along with a note which stated the order number, items in question names and address and it was recorded delivery which was signed for by Rhys which i assume works for yourself?

10 november 2022
Review zonder uitnodiging
Logo Dènevos

Antwoord van Dènevos

Craig,

You failed to follow our returns process which is clearly detailed on our website and easy to follow.

We despatch our products via a third party logistics business and it is imperative that our customers register their return via our online portal so we can keep track of the order as it is returned and ensure a timely response to the benefit of our customer.

Your choice was to simply return the product with no records, no tracking ID and expect us to be able to process during a time that simply wasn’t feasible.

Locating your parcel was difficult due to no referencing of your order number, let alone the fact you failed to follow the returns process and instructions.

Thank you for your feedback on the product, we’ve sold more than 10,000 pairs of these trousers with over 1000 customers on waiting lists for popular out of stock sizes so your views and opinion, of which you’re entitled are not shared by many of our customers, some of which own up to 3 pairs of our trousers.

Beoordeeld met 5 van de 5 sterren

Really nice product.

Really nice product.
Material is very comfortable can't wait to see what comes out for see what comes out for the winter collection.

20 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super fast delivery and great fit

Ordered the all black T-shirt and next day delivery. Brilliant service throughout, had a few queries on sizing but answered really quick, will definitely order again. The T-shirt is such good quality, fits great and has a nice feel to it

15 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great design ,great quality!

Received my three T-shirts this morning next day delivery. Very very impressed with the quality and the design, they fit perfectly. Love the extra embroidered badges and the raised letters.
I will definitely be keeping my eye on this company and buy more in the future

9 september 2020
Review zonder uitnodiging
Logo Dènevos

Antwoord van Dènevos

Thank you for your review and enjoy your clothing.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service! Amazing quality, really happy with the tee! Most definitely order from here again!
Thank you dènevos!

19 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I know this brand is aimed mainly for…

I know this brand is aimed mainly for the younger generation ( I’m 57 ) but I liked the look of the T Shirts so ordered 3 different ones they arrived on time & in great condition , they look & feel quality , size wise I’m normally a L but went for a M as these T Shirt look even better with a snug fit , overall I’m very happy with the quality & service & would highly recommend them

14 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality clothing

Overall great experience, ordered Tuesday item arrived Wednesday. T-shirt is a great fit and quality outstanding. Only point I would make is the photos don’t do the T-shirt justice, so much better in person

27 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast delivery & amazing quality

Ordered the navy vertex tee yesterday and it arrived this morning. Quality T-shirt at a very good price with super fast delivery. Photos don’t do the vertex tee justice!

27 juni 2020
Review zonder uitnodiging

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