Ordered a dress on a Monday with expected delivery by Friday. On Tuesday, I had an email saying the dress had been sent out. On Thursday evening, I got an email saying they wouldn’t be able to s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing brand! The dresses are unreal! I've not had much self confidence recently and your dress made me feel amazing!! I will definitely be purchasing again in the future, also the personailised hand... Toon meer
The most gorgeous dresses & at a really reasonable price for luxury, wedding & evening wear. The customer service team is amazing and supported incredibly well with any questions! Super quick delivery... Toon meer
De noir - j’adore!! I love this brand. The Barbie Pink Mini is my new favourite. Perfect for a night out. The brand in itself is great. It’s oozes poise and opulence. Fantastic customer service, they... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We believe in longevity. In fitted silhouettes that hold their shape and still look good once the trend disappears. That’s why we only produce in limited quantities, so you’re not showing up in what everyone else is wearing. DE NOIR is about feeling amazing in your clothes. Whether it’s a rooftop party, a holiday getaway, or your best friend’s wedding - these are the dresses that are made for your moments. And they’ll still look just as good the next time you wear them.
Contactgegevens
Verenigd Koninkrijk
- denoir.co.uk
4,1
Goed
55 reviews
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No delivery
Ordered a dress on a Monday with expected delivery by Friday.
On Tuesday, I had an email saying the dress had been sent out.
On Thursday evening, I got an email saying they wouldn’t be able to send it out for another 14 days!!
Didn’t give me any options, just refunded the money so have to look for something last minute.
Won’t be using again.
11 juni 2026
Review zonder uitnodiging
Antwoord van De Noir
We are sorry that we were unable to fulfil your order within the originally estimated timeframe.
As soon as we became aware of the issue, we issued a full refund and, as a goodwill gesture for the inconvenience caused, provided a £10 gift card the following day.
To clarify, after the refund had already been processed, you contacted us to ask whether the dress would still be shipped free of charge. As the order had been fully refunded, the dress was not eligible to be sent free of charge. The £10 gift card had already been provided as our gesture of goodwill regarding the delay.
Whilst we understand your disappointment at needing to find an alternative outfit at short notice, we believe we acted fairly by issuing an immediate full refund and providing additional compensation despite the order not being fulfilled.
We apologise again for the inconvenience caused.
– DE NOIR Customer Support
Recommended
Excellent website and communication re delivery. Lots of choice and the dress was very good quality. Would recommend
17 maart 2026
Easy transaction - minor shipping concern.
For the most part, this was a very smooth purchase. I did get a separate email from the shipping company to pay for duty taxes and I wasn’t sure if it was legitimate. It would have been nice if I was notified this could happen.
Otherwise, shipping was very fast, and the dress was beautiful and as described.
11 maart 2026
Antwoord van De Noir
Thank you so much for your feedback, we really appreciate you taking the time to share this 🤍
We understand how receiving a separate email about import duties from the shipping company can feel uncertain. We’ve now improved our checkout so that taxes are shown clearly at checkout and are prepaid before shipment, meaning there will be no additional import fees or charges after purchase. Transparency is really important to us, and we never want anything to feel unexpected.
Your feedback genuinely helps us improve our service and operations, so we really value you highlighting this.
So glad to hear the dress arrived quickly and that you loved it, that means a lot.
Hope you feel amazing in it 🤍
DE NOIR
Great experience
Quick delivery, friendly customer service and most importantly the dress fits me like a glove!
12 februari 2026
Antwoord van De Noir
Thank you so much for taking the time to leave us a review, we really appreciate it 🤍
So glad the dress fit you perfectly, that’s exactly what we want for every piece. Hope you feel amazing wearing it.
DE NOIR
Beautiful dress
Beautiful dress! Such great customer service! Replied so quickly when I asked about the order! Dress looked stunning on! Can’t wait to repurchase! Thank you so much! A
12 februari 2026
Review zonder uitnodiging
Terrible customer service
Terrible customer service, I sent a dress back a week and a half ago. I paid for it to be sent signed for delivery arriving the next day by 1pm. No one has responded to my emails asking what it happening and if the dress has arrived, even though I have been able to track the parcel and it says delivered.
Extremely frustrating and feel very let down after my initial email response about enquiring about how to return came back to me the next morning.
2 december 2025
Review zonder uitnodiging
Antwoord van De Noir
Hi Sophie,
We have reviewed your order and correspondence history. Your initial return enquiry was replied to on December 1st and again on December 4th. Both responses were delivered successfully, and you replied within the same email thread, which confirms receipt of those communications.
Your refund was issued on December 1st and is currently processing within the standard 5–7 working day banking timeframe.
As we always advise, as long as you have tracking details and they show that the return has been successfully delivered, there is nothing to worry about, the return is fully logged on our system.
We understand that you felt a response had not been provided, however the email trail indicates otherwise.
If you require any further details regarding the refund amount or timestamps of communication, please let us know, we have these on record.
Kind regards,
DE NOIR Customer Support
Beautiful dress!!
1 oktober 2025
Review zonder uitnodiging
Lovely dress, great price and quick delivery.
Really happy with the lovely dress, great price and quick delivery
4 oktober 2025
Review zonder uitnodiging
Amazing Quality and Service
10/10 experience with De Noir. I searched high and low for the perfect green dress and they made my vision come to life :) I received so many compliments on the day. Would happily buy from them again. Don’t hesitate ❤️
27 juni 2025
Review zonder uitnodiging
The most gorgeous dresses & at a really…
The most gorgeous dresses & at a really reasonable price for luxury, wedding & evening wear. The customer service team is amazing and supported incredibly well with any questions! Super quick delivery and hand written note with orders - very premium feel & care to their customers. Highly recommend to anyone looking for a beautiful & unique dress! Thank you to the De Noir team!
24 juni 2025
Review zonder uitnodiging
Beautiful dress that is true-to-size
Beautiful dress that is true-to-size. Customer service were lovely when I emailed them and delivery time was quick
8 mei 2025
Review zonder uitnodiging
I loved speedy delivery and very…
I loved speedy delivery and very personalised packaging. It was very thoughtful. The dress itself is stunning and made me feel special. It looked just like on pictures and fitted like a glove! It definitely made me stand out. It’s designed to really accentuate the waist. I absolutely love it!
1 juni 2025
Review zonder uitnodiging
Amazing!
Loved the quality and arrived sooner than expected! Fits perfectly besides it being a bit too long since I'm only 5'!
14 mei 2025
Perfect fit
Got a dress from De Noir and it fitted me so perfectly! Even though I’m quite tall, it was a perfect length. Amazing quality, even though I wear it quite often, it stays in perfect condition.
16 mei 2025
Review zonder uitnodiging
Didn’t know that to expect
Didn’t know that to expect, but I loved the dress I ordered from De Noir. Great quality, nice customer service, fast delivery
25 mei 2025
Review zonder uitnodiging
Amazing quality and great fit dress!
Amazing dress! Bought it for my wife and she loves it. Fits her perfectly! Packaging was great and delivered really quick. Highly recommend!
23 mei 2025
Review zonder uitnodiging
Disappointed with De Noir – Poor Customer Service and Unfair Treatment
My partner ordered a dress from De Noir, and unfortunately, it didn’t fit quite right—it was a bit too big. She tried it on once, carefully repacked it in the original packaging, and returned it. She made the mistake of not checking the condition of the dress before sending it back, assuming everything was in perfect order after only a brief try-on.
To our surprise, she was later told that the dress was “damaged” and that she had caused the damage. No exchange, refund, or even store credit was offered—just a flat-out refusal to assist any further. As a “gesture,” they returned the damaged dress to her, essentially accusing her of dishonesty without any evidence.
I work in customer service myself, and I know firsthand that customer satisfaction should be a priority. Losing trust and generating bad reviews over a single dress is not only shortsighted—it’s a poor reflection of brand values. My partner absolutely did not damage the item, and to be treated with such disregard is frustrating and disappointing.
We won’t be shopping with De Noir again, and we hope others think twice before doing so.
6 mei 2025
Review zonder uitnodiging
This is a scam
This is a scam, they refused the refund of the dress i returned inside the original package and they have now emailed me and said that dress is damage. I did not wear the dress at all so that is not possible and if it is damaged is not my fault, maybe it was damaged inside the track or in the wh and they are blaming me without any evidence at all just to avoid the refund. As i said the dress is with the label attached , inside the original package and i returned the same day i received it because it was too big and i did not see any damaged at all
1 mei 2025
Antwoord van De Noir
Hi Laura,
We’re genuinely sorry to read your review, but we’d like to clarify a few important points.
Firstly, we have never refused a refund. In fact, as our email exchange clearly shows, we informed you that the dress arrived damaged with a minimum of 7 pulls on the back, which we documented with photos. We also clearly stated we were assessing whether the dress could be repaired - as a gesture of goodwill - despite this level of damage being highly unusual for any return, especially one claimed to be unworn.
Our Terms & Conditions require that returned items be in original, undamaged condition, and this dress did not meet those requirements. Still, we were willing to go out of our way to see if we could make it right.
However, at this stage, and considering the condition in which the item was returned, we are no longer pursuing repair or refund.
We stand by our commitment to fairness and transparency, and we encourage customers to handle returns with care and respect.
Best regards,
DE NOIR Customer Care
Absolutely love this dress
Absolutely love this dress! Gorgeous quality and amazing design - the color is just perfect! It's just a tad bit long for me as a 5'3 person, but with a little hem it would be perfect! Loveeeee
17 april 2025
Review zonder uitnodiging
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