We started off well. Ended up ordering a product, Mandy called us and stated they no longer had that product and would we be ok with something else? Of course we were not sure if it would be the right... Toon meer
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Lees wat reviewers zeggen
A cook's dream kitchen appliance ... have always wanted one of these in my kitchen after seeing them in countless OR scenes during TV shows and movies as the surgeons prep for their mission ... so con... Toon meer
Bedrijf heeft geantwoord
Amazing customer service from Chris - Inventory Acquisition Specialist. Easy transition from selling old equipment, to pick up, to researching and buying new. Got me in touch with the right reps to... Toon meer
Bedrijf heeft geantwoord
I did my full office with DentalPlanet, although there were some hiccups but Tony, Maria, Dwight have been amazing through out and corrected the wrong. I am extremely happy with everything. Would High... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over DuraPro Health
Geschreven door het bedrijf
DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.
We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.
Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.
We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
Contactgegevens
707 N Scott Ave, 76306, Wichita Falls, Verenigde Staten
- 866-815-7606
- ccare@dentalplanet.com
- dentalplanet.com
3,4
Gemiddeld
347 reviews
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TERRIBLE EXPERIENCE
We started off well. Ended up ordering a product, Mandy called us and stated they no longer had that product and would we be ok with something else? Of course we were not sure if it would be the right equipment, so we asked about returns and restock fees. In which we were told all that would be waived if the product did not meet our needs. Well, it didn't, and when trying to return, we were met with a restocking and shipping fee. We replied to their email twice, which they claimed that they didn't receive, even though I have proof of 2 separate emails. At this time, we had to speak with Maria Calvillo. She was extremely rude, kept talking over us, and just genuinely did not care about what we were told by Mandy. She literally disregarded what we were trying to say, ignored us, and put us on HOLD, WHILE we were speaking. JUST TERRIBLE customer service. STAY AWAY if you are looking for someone who actually cares about your needs
9 december 2025
Review zonder uitnodiging
The equipment was excellent
The equipment was excellent, and the technician that performed the installation was friendly and professional.
16 april 2025
Review zonder uitnodiging
DuraPro Health truly cares about…
DuraPro Health truly cares about helping customers get quality equipment and supplies at a fair price. The team always goes the extra mile.
1 mei 2025
Review zonder uitnodiging
Great products with a great customer…
Great products with a great customer service and prompt shipping.
9 februari 2025
Review zonder uitnodiging
Antwoord van DuraPro Health
We appreciate this great review and also want to thank you for your business. We look forward to serving you again in the near future.
Trustworthy Company
DuraPro Health has a very knowledgeable staff, great customer service and multiple new and refurbished equipment options.
2 april 2025
Review zonder uitnodiging
Antwoord van DuraPro Health
Thank you very much for your business. We sincerely appreciate you taking a moment to write this review.
Horrible
Wish I had seen all these bad reviews before I committed to them. Spent thousands of dollars received a faulty machine, and its difficult to fix from my location and their warranty doesn't extend to my location. Have not been able to use equipment.
14 april 2025
Review zonder uitnodiging
Awful customer service
Awful customer service. I paid for shipping of a product and then got billed for it from UPS!! Brought it up multiple times with the sales representatives (revolving door of who worked there). They ignore or refuse to refund me the shipping. Even when I did order from them, my orders were either incorrect or late. Stay away from them!
26 juni 2024
Review zonder uitnodiging
I am a dentist and used dental planet…
I am a dentist and used dental planet durapro and they are by far the worst vendor I have come into contact with. They make it extremely difficult to cancel an order because they are adamant about making a sell and do not care anything about your best interest. I requested a cancellation and they had not even shipped the unit to me and they said they would charge me a $6000 restocking fee. Be very careful when dealing with these people. The rep I had was Dale. I had planned on finishing the rest of my build with them but after this experience I will never use them again and I will make sure to tell all of my colleagues about my experience.
1 mei 2023
Review zonder uitnodiging
helpful with working with our timeline
DuraPro was very helpful with working with us on our shipping needs and our timeline. And Devin was great at finding what we need in our faciality.
24 oktober 2022
Antwoord van DuraPro Health
Thank you so much for the kind words and the 5-star rating. Your review means a lot to us!
The item has not been delivered
The item has not been delivered. The item has been delivered. Is that 50 characters?
2 november 2022
Antwoord van DuraPro Health
Thank you very much for this great review, and for shopping with DuraPro Health. We’re thrilled that you were satisfied with our product.
Satisfied Old Rural Kentucky Dentist
The sales representative was very courteous and informative. They presented various options using the website catalog to compare and contrast the options of assistant stools. My staff is pleased with the excellent back and core support this combination back support + front arm support provide during procedures. The target date for delivery was very accurate and gave my office appropriate time to prepare for the transition to the new stools.
2 juli 2022
Antwoord van DuraPro Health
Dr. Crabtree, it’s great to hear that you had a positive experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, and we can only do it thanks to amazing customers like you. Thanks again, we hope to serve you again soon.
Great transaction
Great transaction. Good communication, fast shipping, product was as described. Would do business with DuraPro again.
5 september 2022
Antwoord van DuraPro Health
Thanks for the great review, Doug! We work hard to meet the expectations of our customers, and we’re happy to hear we hit the mark for you. We look forward to serving you again soon!
I waited weeks to receive my…
I waited weeks to receive my order...hence; I cancelled the Order with DuraPro Healte dental planet....They continued to give me the run around...I was sent the wrong product...the box sat on my Dining Room table for 3 weeks; never received a Return Lable for this wrong product....I finally found my product (Filters for my Omron Nebulizer) which i was completely out of, and need to do Breathing treatments 4 times a day...I found my Omron Filters on Amazon.com...I ordered my Filters and received them the NEXT DAY from Amazon...I would not recommend this Supplier for anything....
25 augustus 2022
Antwoord van DuraPro Health
We regret that we weren't able to meet your expectations with this order. In reviewing the details of your transaction, your order arrived to your door 6 days from purchase. Because you received the wrong item, we issued a full refund, no return needed.
Antwoord van DuraPro Health
Thank you very much for this great review, and for shopping with DuraPro Health. We’re thrilled that you were satisfied with our services. We look forward to working with you again soon.
Ordered 6 office chairs that arrived in…
Ordered 6 office chairs that arrived in perfect condition. Delivery and installation was a smooth process and highly recommend.
10 augustus 2022
Review zonder uitnodiging
Antwoord van DuraPro Health
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your experience with us. We look forward to the next time we’re able to serve you again.
I purchased a refurbished dental chair…
I purchased a refurbished dental chair (Forest 3900) last October. The original delivery date was delayed and I understood the problems of COVID, supply chain issues, driver availability etc, but I have problems with the Dental Planet team not informing me before I reached out to them as to the status of the delivery. After delivery, the chair is not totally functional, the gear or whatever on the right is worn, not funtional and I have called and pleaded with the sales department ( wrong dept, I know) and finally service or parts dept and it appears that the attitude that that's my problem not theirs. I know that the warranty was for a certain period (90 days?) and now it's over 6 months and the issue has not been resolved. I know that it was refurbished but my old chair had issues as well but I would still have the cash in my bank account. I am truly disappointed and would not recommend Dental Planet to a dental colleague.
6 augustus 2022
Antwoord van DuraPro Health
Dr. Wiggins, we apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is the total satisfaction of our customers. We have reached out to you several times for the opportunity to rectify this situation and help make it right for you. Please respond at ccare@duraprohealth.com or call 866-815-7606 so that we can resolve this matter.
Cart that has an item not finalized
You'll get an email requesting you complete purchase if cart has an item left in it.
5 augustus 2022
Antwoord van DuraPro Health
Mr. Lightfoot, I'd like to apologize for any miscommunication. We use an automated system that sends a follow-up email to someone who leaves our website without purchasing the items they put in their shopping cart. Based on our website logs, after you completed your order, you continued shopping on our site for a number of minutes and added the same item that you purchased back to your cart. This was the trigger for the email. We work very hard to provide our customers with the best possible shopping experience and would never try to deceive them into a double order.
Overall all set!
It took a little longer than expected, although all were undamaged and still enjoyable! I look forward to shopping again as needed.
29 juli 2022
Antwoord van DuraPro Health
Thank you very much for this kind review. We appreciate your business and we look forward to helping you in the future.
Delivery of equipment was good
Delivery of equipment was good
Equipment was damaged and missing a part
Still do not have parts but the staff was very professional
24 juli 2022
Antwoord van DuraPro Health
Dr. Thomas, we are very sorry that your equipment was damaged during freight and we did not meet your expectations. Please know that your situation was an exception. We always aim to deliver a great experience and have worked hard to resolve all of your concerns internally and with our freight team so that our company can maintain its standards. You should now have the missing part. Again, we apologize for the inconvenience this caused and hope to serve you better next time.
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