Deposit Protection Service Reviews 6.429

Had a dispute with my landlord/agent over a “dirty” oven and a scratched windowsill. I provided evidence, including a video taken on move-in day showing the oven in the same condition as at check-out. Because the file was too large, I had to upload it to YouTube, which removed the date metadata.

The oven was clean but old, and the windowsill had scratches (not dirt). I didn’t note these in the inventory at the time, and since there were no photos or mentions of them, my evidence was basically ignored. The windowsill wasn’t listed at all, so it was treated as if it was in perfect condition.

Even though I submitted more evidence than the landlord, they still awarded 60% of the disputed amount to them.

This raises a concern: is it really the tenant’s responsibility to document every single imperfection in a property? In an old home, some level of wear and tear is expected. However, it seems tenants are expected to identify and record every scratch or mark in detail, or risk being held liable later.

Seems like some landlords/agents take advantage of weak inventories, knowing deposit schemes often favour them if tenants haven’t documented everything.

Their website is a problem- regularly can't access it. Life's too short for poor tech.

Easy to use

Easy to use and straightforward instructions to guide you through the system.

I got my deposit on tiem after my lease ended.

Very effective. No unnecessary problems

Surprisingly easy and straightforward to apply. All information was given in the guide to follow and explaination on the process.

The process was very simple and my deposit was returned quickly. There was an option to take the interest earnt on the deposit or give it to charity, which was good.

It was easy access
easy instructions to follow

The estate agents set this up for us ,straightforward and after we terminated our rental it was easy and straight forward ,and very quick to return what was owed to us .

The person who attended to my query was very helpful.

I called the DPS and the attendant that served me was very helpful, in that she gave precise answers to my questions, She helped me resolve the matter of having my deposit returned to me and i very appreciative about that situation kudos to her.

Having never used DPS before I found that my request was dealt with very professionally and that my deposit was quickly returned to me with interest incurred.
Many thanks.
Delboy.

Being a first time landlord, I have found my experience with using the DPS online service very straightforward and easy to use. I am very grateful for this.

Easy to register and reclaim deposit made by landlord.

Cassie was a great help provided the correct information and was very helpful .

Had to call as my surname had been inputted incorrectly and Michelle was really helpful in identifying my deposit and talked me through how to retrieve my funds.

Getting nowhere with my issue, so I'm complaining here in the hope if me getting my money back.
My tenant bought my property and the deposit was paid back to the tenant through the sale proceeds (not through my instructions). I have sent proof to DPS in the form of my solicitor's messages but they still want more documentation. Just pay me my money back, then I may reconsider my review.
(Standard reply received.... I have given all requested information already, I'm not doing it again)

incredibly helpful and professional. She took the time to explain everything clearly, answered all my questions, and made the whole process smooth and stress-free. Her friendly attitude and dedication really stood out. I truly appreciate her support and excellent service — thank you for going above and beyond! Thanks Michel🙏🏻

Spoke to Charlie who was lovely and very helpful