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I used this parking service in the Fresh Wharf area of IG11. Was told where to park by this company and still received a PCN stating that they were a third party provider with no connection to who it needed to be. Very disappointed won’t be using them again

Great parking space with incredibly friendly and helpful staff. While I was initially concerned about leaving my key, everything went smoothly with no issues at all. The location is a convennient 10-15 - minute walk to the Royal London Hospital, which was easily manageable with a wheelchaie. I highly recommend this parking space.

Attending a concert was made so much easier with this service. I waited in the car for 20 minutes to avoid therain, and Michael kindely came out to check on us, offering assiatnce with directions or local recommendations. I'll definitely use this service again for futures tips.

The clear directions and helpful photo of the parking space made it easy to find and gave us peace of mind. It was just a short walk to our destination, which was perfect after a long journey. Great value for money and a safe spot our car.

Scam. Have made a claim against them in small claims court.

This is a scam company, I have had a similar experience to others on here. Paid for parking and then received a parking charge notice. Contacted Des Parking in all sorts of ways but received no response (funny that they seem to respond on here!). You can find director's details on Companies House (and Linkedin) if you wish to contact them via this route. We should all report them to trading standards. You can also report them to the police. Secondly, I would advise disputing the payment you made to your bank so that you can at least get that money back. It may be worth reporting them to ico.org.uk for GDPR too as we are unable to contact them to release our data. Report to Google for not having legitimate reviews. Report company to gov.uk - complain-company. Report to the British Parking Association. These people need to be held accountable for ripping people off.

05-12-24 They are now requesting more details from me via Trustpilot and if I don't respond within 2 days, my review will be taken down. This is precisely what they are looking for - they will do anything for the review to be taken down. I have contacted them by email but they never respond to me or anyone else, however on here they contact Trustpilot extremely promptly as these sort of reviews will ultimately affect their income!!!

29-12-24 Finally a response!
I am not spreading false information at all, lots of people have had the same experience.

You are NOT GDPR compliant, but no doubt have updated your website to reflect this as I have highlighted it. How can you be compliant when people can't contact you to remove their data?

You are hiding behind your T&Cs and how can you can compare yourself to AirBnB - they are providing accommodation that actually exists - your parking spaces don't! Your T&Cs cannot be legal as you are selling something that isn't there or available - you ARE responsible as you have accepted payment for this. Actually, when time permits I will be reviewing your T&Cs for legal compliance.

PLEASE BE AWARE EVERYONE - I have contacted this company several times prior to this review via the email addresses they provided below, they had ample opportunity to respond and didn't. They also don't provide a contact number either. They hide behind their website or platform being updated - rubbish!

The only reason they have responded on here, is to be able to keep their business going in the hope that people will think they are reputable or in the hope that Trustpilot will take down the complaint.

I have paid my fine, and know full well that this company would never refund me any money. My only reason to continue to report on here is to protect others.

'Our team is always committed to assisting our customers, and we respond to all enquiries.' RUBBISH - What team? You can't be contacted!!!

My criticism of your company is not unfounded, as there are many other negative reviews (the ones that are still on here) saying the same, we can't all be incorrect!

I congratulate you on your response, it is well formulated but sadly I am not spreading misinformation, and I strongly believe that scam companies need to be reported, and I request that others do the same.

If you really want to prove yourself as being legitimate why not respond to all your customer email complaints personally? When I receive an actual email response, I will let everyone know on here.

My last message to them via Whatsapp : I left several messages to your support without any answer so far. I have a reservation for my car at Hooper Road Car Park (plate number XXYYYZZ) I Went there, but there is absolutely no public car park. All places are residential and unauthorised parking is strictly prohibited with the risk of being towed away. You charged me £ 44,50 for a non existent parking. I have been to Plaistow Police station who said that I should go to Stratford police station to file a claim. It turns that your service is ruining my Journey. Are you just robbing money to customers? I suspect that all positive reviews on this site are fake, in support of your scam.
After reading your answer : Happy to learn that you are still living: my emails and whatsapp messages did not receive more than an automated answer. You claim “We would like to clarify that we are a booking platform that connects drivers with parking space owners.” Sorry but you are not even doing as little as that. On November 8th, you charged me 44,5£ and all I got was a message indicating :
Title Booking #5620
Status Pending (new)
Entry date and time 29-11-2024 16:00
Exit date and time 01-12-2024 15:00
Rental period 1 days, 23 hours
Order total amount £44.50
LOCATION
Location Hooper Road, E16 3QW
SPACE TYPE
Space type name Regular Car
CLIENT DETAILS
First name G.
Last name P.
E-mail address hidden
Phone number hidden
Vehicle Registration hidden

Nothing more, no parking address, no more precise location, no phone number, nothing. I wanted to extend the duration and sent you a mail that never got more than an automated message announcing possible delays in the treatment of my request. I supposed that there would be a sign on the road indicating a car park, but Hooper Road is just a road with a lot of houses, residential parking everywhere and not the slightest sign of so called “Hooper Road E16 3QW”. The only thing that works in your business is charging me 44,5£ before anything. The least you should do is to check that the proposed parkings are existing and supply relevant information to the customer. But you don’t. No valid contact for service, you only answer to negative posts on Trustpilot, about the same each time, immediate debit of service price, no confirmation of parking reservation, no invoice, no instructions to access parking or parking owner, I CONFIRM THIS IS SCAM. If it is not, surprise me, just demonstrate by refunding the money that you took for nothing.

I was unable to find a space at the location that I had booked for my friend and myself on Sunday 24th November.
May I suggest that you contact whoever is responsible for this space to check that you are advertising a space that exists and if it does I would be interested to know where the actual space was, so please send me a picture if you have one so i can see where i should have been able to park.
I could not see any contact phone numbers on my paperwork to call the host, and could not email or take pictures as i was driving around trying to find the space to park which was making me late for my appointment, so i emailed when i got home and have done so again several times since but as yet all i have had is an automated email response with no reference to refer to or show that my email has been read. In the end i had to park somewhere else, and even though you do not own the spaces and I’m sure other customers as your reviews suggest have had a good experience, unfortunately this will deter me from using your services again.

Booking #5703

All spaces by the bus stop D Gibbins Road which we were told to look for were full and marked permit only and there was no way of finding any space allocated to our car. There were no other spaces in Carpenters Road E15 2JE and no 24 did not exist . All we could see was parking for a derelict block of flats which was empty that was run by P4 private parking. Very disappointed.
FYI the booking was under the name of my friend Christine as she was driving her car which is the car listed on the booking but I was the passenger and made the booking and paid for the parking.

Now December and sadly I have received no response in any format from this company so can only assume that they are happy to knowingly take money for a space that did not exist. I have not been rude and even requested a photo of the space so that I could see where I should have been able to park but no response.
I know you are a registered company as I checked before I booked so all I can assume is that you have no conscience and assume no responsibility for your “hosts”, whose details I never received and for all I know do not exist.
I would have thought that out of respect for your customer and for your reputation as a legitimate business you would have wanted to know if one of your “hosts” was tarnishing your reputation by offering a space to you that either doesn’t exist or is not easy to find, which by default makes you look bad but obviously I am wrong. An apology and a refund would have been more businesslike as you could have legitimately been fooled by this particular “host “ but nothing, so I will not waste my time any longer trying to obtain some kind of businesslike response as you are obviously not a regular professional business as any other business would be worried that they had been misled and would want to sort it out not hide behind a disclaimer email that makes you look like you couldn’t care less, so I take it as a lesson learned.
Disappointed and frustrated with your lack of service and it obviously won’t bother you but I will not book again.
Merry Christmas

Easy to find spaces where a bit tight but there was enough space for our car and it was a 4x4 it was less than 5 minute walk to Buckingham place and a 5 minute walk from tube station so all around great place it did us well and I would definitely use again

Booking and paying online is straight forward, and I consistently find parking spaces available here every time I visit London. The car park is clean, well-lit, and secure.

A very secure place to park your vehicle. Finding the location was slightly challenging, and I believe updated photos would be beneficial. However, I'll certainly use it again and highly recommend it.

Needed a parking space on biggerstaff road, booked it for a whole day and there was no problems. excellent service was recommended by a friend of mine and definitely did not disappoint, will definitely be using it again in the future.

Don’t use this company. It’s a scam. I paid for my parking well in advance. Asked them if there were any special arrangements I needed to be aware of ahead of time - as the comms weren’t clear. Parked the car - and a few days later ended up getting a PCN. In addition Desparking claimed the car park was 24hrs when in fact it was locked up at 11pm. Luckily I found a security guard to let me in. Asked Desparking to cover the PCN which they didn’t. Asked for a refund, which they ignored. These people are scammers. Be warned.

Very bad experience - cannot recommend at all. Needed to dispute my money back, that bad.

simple parking at Ark Canary Wharf the concierge was friendly

Seemingly a total scam! Got sent a confirmation email of where space was. Just said 4 mount street mayfair. Ive emailed twice for better clarification and got zero response. The location on Google maps is just a regular street with zebra crossing lines on it!! So where do I park. As far as i can tell its just standard council parking down that road. Ive no idea where to go and this company do not reply to any emails. AVOID AT ALL COSTS!

Great customer service but the host was very rude and unresponsive for that reason I was not very happy

DO NOT USE THIS COMPANY AT ANY COST !!!! ... We arrived for the 'valet' parking as advised. The images and photos featured online with Desparking, are of the car park at a reputable 5* hotel in central London in the same street/address. The car was parked, a per the description, by a valet at the hotel. When we retrieved the car the following morning, we were shocked that no booking or affiliation exists with Desparking. We were, having parked overnight, forced to pay the Hotel parking rates on top of the Desparking charge. The hotel have advised that we are not the first to be duped and they have attempted to get their parking images removed - this has been reported to our credit card company. They are falsely advertising the front of a hotel car park and valet parking. We have attempted to contact Desparking with no response.... yet the luxury hotel that they advertise for parking have been first class and are also trying to get this problem rectified as it reflects poorly on the hotel!! I am owed £27 by Desparking AND had to pay £66 for the actual retrieval of my car from a car park that Desparking HAD NOT booked a space in for us and do NOT have an agreement with - FALSE ADVERTISING.....

The description of the parking space was very unclear, so much so that I asked for clarification via the support email address. I received no reply, so my wife used spaces which seemed to tie in with the confirmation email, which gave the booking location as:
The Shell Canary Wharf, OUTSIDE PARKING ONLY AVAILABLE NOW and ALTERNATIVE YOU CAN PARK OUTSIDE IN FRONT ON THE AVAILABLE BAYS (Capitals in the instructions, not my addition)
She parked next to Shell, outside and on the available bays even though (we accept) this was signed up under different livery of London Parking Solutions. So far we have received two parking notices and expect at least one more to cover the three days we were parked there. We will pay them, of course, because it is difficult to appeal to one company by saying you paid to book with a different one but feel we got fined despite trying our best to do the right thing and will not use Des Parking again.

Great parking space for o2 and canary wharf, could do with number on the driveway to help identify through but easy enough.