DXL Reviews 6.398

This company is a scam. I’m 6'10" and ordered 4XLt polo shirts, but they were too short. I went to Winston-Salem to prove this, returned the shirts, and was denied a refund. I had on a polo shirt that I bought before and the same brand but the shirt I had on was almost two inches longer than the new ones. The manager said all new polo shirts are like this, claiming I was mistaken. Headquarters also said it was a big-and-tall size. The difference between big and tall is that a big size is extra large, meaning wider and taller means longer. They said it was Nautica's fault. Just like I said before this place is no good for taller people and too expensive to only get to wear it one time. Change your name and take tall out of it because this is proof of false advertisement.

Big AND tall is what they advertise... but where's all the TALL options for pants?? No 34 length in the store? Really?? What a joke. Plenty of options for big waists (as they should), but my son did not walk out feeling included. What a disappointment. Side note, I know size 17 shoes are impossible to find in person, but I held out hope for DXL... NOPE. Sad.

I placed an order and realized it was the wrong thing. I contacted them within 15 minutes and they told me I couldn't cancel it, that it was too far along in the process. My only option was to return the items once they came- AND PAY A 7.95 RETURN SHIPPING FEE!!! What a ripoff of a store!!

Ordered based on the size guide, but the clothes came way too big. The measurements on the website are clearly inaccurate.

Even though the customer service was prompt and polite, but at the end of the day, we are paying for the product. Having to cover the return cost for an error entirely on their side is unacceptable and frankly infuriating. No more next time.

BEST pique POLOS EVER & ships UPS (the best)
1st discovered on Amazon where returns are EZ, now a slim selection there. I know why.

Previous order Spring 2025
Quantity good
Some collars IRONED (NEVER on a POLO!!!)
More insults = ironing was CROOKED !!!
Phone "help" = retuns too laborious & IFFY to risk

Oct 2025 order
1st partial shippment = Quantity missing 2 of 4
ALL collars IRONED (NEVER on a POLO!!!)
More insults = ironing was CROOKED !!!

Bombards me with spam emails all day, never opted in to mens clothing company? Their unsubscribe button doesn’t lead anywhere. I contacted them to stop and they told me it would continue for so many business days?! No idea that would need to be the case. But it has continued on. Unsolicited emails are illegal

What a shambles of a company. received a t shirt in UK today, want to return as too big. Tried to log into my account, wrong password, asked 4 times for password reset, nothing, sent another email to be told that my email doesn't exist although that was the email used for placing order and received confirmation on. Now been told to contact a different department and two hours later, nothing.
No idea how to return the item for a refund, can't get into my account and no one seems to be doing anything to help.

Garbage product. Underwear and socks fall apart almost instantly while shirts have poor stitches. Used to have preshrunk quality fabrics but now super thin.
In addition, I tried to use a gift card to buy some shoes and they claimed it was not a valid card (it was valid until they voided it today) then replaced it with a card that would not work. Years of abuse and this was finally the last straw. Not even a good big and tall selection anymore.

I purchased a 3 pack of underwear for nearly $40. I’ve worn each pair once. I just washed them and one pair has a major tear the top of the elastic above the tag. The quality of this product has gone way down. I’ve been wearing these for years and just the past few years the quality is zero. I keep giving them chances and am continually disappointed. Time to find an other brand.
P.S. I’ve tried attaching a photo but it will not allow me to do so.

Subject: Exceptional Customer Service at DXL – Pineville, NC & Greenville, SC Locations

I wanted to take a moment to express how enormously impressed I was with the outstanding service I received at DXL Big and Tall.

My experience began with the Greenville, SC store, where I spoke with Anthony about a pair of dress slacks I saw online. Anthony was incredibly thorough, knowledgeable, and professional. He went above and beyond by locating the exact slacks I wanted at the Pineville, NC location—closer to me—and provided the store’s contact information.

When I called the Pineville store, I had the pleasure of speaking with Paige. She was friendly, courteous, and attentive. After I explained what I was looking for, she immediately pulled the dress slacks in the sizes and colors I needed, preparing for my visit.

When I arrived at the store, Paige greeted me with a warm smile and made me feel genuinely welcome. She guided me to the fitting room and continued assisting me as I tried on several options. Her customer service was top-tier.

I also want to commend the store’s presentation—clean, well-organized, and stocked with great merchandise. The atmosphere was relaxed, upbeat, and inviting. Before leaving, I met the manager on duty, Vicki, who was just as pleasant and supportive. I shared my appreciation for Paige’s excellent service, and it was clear that the team at DXL Pineville works well together.

Overall, I had an exceptional experience at both locations. Thank you to Anthony, Paige, Vicki, and the DXL team for delivering the kind of service that truly stands out.

Sincerely,
Chris Hill President Whip Cash Entertainment Group

I created an account and can never sign in. Trying to check order status. I won't do business with them again.

Got an email from DXL for 40 dollars off it you purchase 100 dollars. Purchased 110 dollars, shipping was free, put in the 40 dollar discount code, shipping went to 10 dollars. Called customer service and said this didn't seem right. She removed the shipping fee. She said they would ship it out that day (4/9/25). Later got a shipping notice arrival by 4/17/25, but if I upgraded my shipping the UPS for 8 bucks it would be quicker. Called customer service and now is is shipping via USPS. They just lost me.
Update, got a call Sunday at Noon from the person in charge of customer service. He chatted a bit and discussed what he know (he had already researched the issue). He convinced me that he was going to look into the shipping method and make it better for the customers. He also shared some upcoming things coming to their stores, and web site. I'm back.

Went to Denham store today was rush out of store and I ask for a coupon they told me they don't have any and told me no more are coming out I have been shopping there for 20 years spend thousands of dollars there very disappointing 😑

This place has shirts made by fanatics i like that especially for the packers and the milwaukee bucks sport apparel, however I am having the upmost hard time trying to get this shirt skew number 201390029 from fanatics site but don't have it in the size I want it 2xlt or 3xlt these sizes are different from the dxl store to other stores that offer a big and tall selection I spoke with the manager about this at the Brookfield store DXL I have been waiting for these sizes to be an option for some time now especially with that skew number that shirt specifically!

Ordered 2 pair of Lucky jeans online. They charged me for both and only sent one. I have reached out repeatedly and they totally ignore it. I am going to call AMEX to dispute charges - that is unfortunate, I don't have time for this crap. Take my money, follow through on your end and send me what I ordered. Disappointing, I am a long term customer that they treat like this. If you just reply with a copy and paste response don't bother. It is disingenuousness - if you want to address my problem respond to my messages.

I spent 60 on sweat pants and they did this.. the pictures show thar top curled, I've never seen something like this.cheap shit

One stop shopping, walked out with more than I was originally going to buy, Going back for a new suit in April. The salesman was a great help and very knowledgeable about their inventory.

Their app absolutely sucks. I was looking at items. I added two items to the cart. I setup my PayPal account. And it just automatically checked out with the items in my cart. It had said I would be able to review my cart before checking out. But that isn't what it did. As soon as I had my PayPal setup on your app, it skipped the next page and auto checked out. I have tried to chat in the app to stop the stupid order. And it auto closed the chat after I already had typed in a full message three separate times. I will never shop with this company again. The whole process online is nothing but frustration and I feel like a scam. I want the non authorized order cancelled. $18 for a shoe horn and disposable lint brush. And that is AFTER using my $20 coupon! Items that should cost less than $10 at virtually any store, they are saying is $37 with price, shipping and their $1.99 handling fee now. Absolutely absurd. Others in the comments are right. This place is WAY, WAY overpriced. I bought a dress shirt, trousers and a belt in store. And it was nearly $175! I only bought them, because I needed them next morning for a court case. Otherwise, I would have bought these elsewhere. And paid like half that much. I won't be going back to this store, or app.

I've been a customer for decades but looks like every time they offer a great brand like Buffalo Jeans by David Bitton, it just doesn't last long and then it's no longer available. That brand had the best fitting jeans I've had in a long time without any alterations needed. I hope DXL can get them back as a brand.

Waited in all day for delivery from 0800 - 1800 and no delivery got in touch the next day and they said the driver had run out of hours on his taco and would be believed today and if I rang back after 11.30 they would give me a time slot. Rang back and was told delivery would be between 13.30 - 15.30. 1600 hrs nothing again so rang back and was informed again that the driver had ran out of time on his taco so delivery would be tomorrow then all of a sudden the delivery driver turned up on my driveway and informed me that he didn’t have my package and opened his back doors and there in front of me was my package. The same driver turned up on my drive the day before and drove off when I informed him of this he said yes he did but his machine said the package wasn’t on the lorry so he drove off but actually it was it had been on there for 2 days he said. The driver was lovely and couldn’t believe what was going on but the office just lie and don’t care about their customers so stay clear as I would never use their services again