Diamond Green Energy Ltd Reviews 

2.721
•
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

We recently had our air-conditioning installation carried out. The engineers arrived on time and all of the guys were polite and professional. The team walked through the installation making sure... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Mathieu was very knowledgeable with the solar panels and the battery he advised that would be best for my home. The installation crew were very efficient and left my home as it was. I am very impresse... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great service throughout the entire process. Great comms, with a lovely and efficient customer service team. The units look great and are going to make such a difference next summer. Really nice insta... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The appointment was easy to book and the service was carried out very efficiently. Due to gas pipe laying in our road, vehicle access to our house was not possible but Drew, the engineer, and his app... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gasinstallatieservice
  2. ook in
  3. Airconditioning aannemer
  4. Gasingenieur
  5. Ketel- en verwarmingsdienst
  6. Verwarmingsinstallateur
  7. Zonne-energiebedrijf

Geschreven door het bedrijf

We are a family run renewable energy company based in Fareham, Hampshire. Our approach has always been to provide an honest, trusted and reliable service to our clients and this has supported our business growth over the last 16 years. At Diamond Green Energy we ensure that all of our engineers are kept up to date with all the latest training offered by manufacturers, ensuring that our customers receive nothing but the best service. As a MCS registered company, we also offer you peace of mind. We strive to continually keep up to date with industry changes and new and innovative products that are entering the market so that we can offer our clients the best possible energy saving solutions. If you would like to discuss renewable energy solutions for your property or business


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

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4,9

Alle reviews

(2.721)

290 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Very polite and personable engineer. Very thorough and professional work performance. Highly recommended.

19 mei 2026
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Antwoord van Diamond Green Energy Ltd

Thank you for taking the time to review us. Your business is appreciated.

Beoordeeld met 5 van de 5 sterren

Diamond Green Energy is the best solar…

Diamond Green Energy is the best solar installer in the UK, full stop.

​As a tech enthusiast, I did thorough research by getting quotes and having physical surveys done by several top-ranking companies in the market. I asked for like-for-like quotes, and in all scenarios, Diamond came out on top. They were not the absolute cheapest, but I didn't focus solely on price. I cared about their standards and getting the best-balanced system at a highly competitive price. Diamond excelled in every aspect, largely because of the incredible people who work there.

​I want to mention a few names, as they are the main reason I trusted Diamond over the others. Mathieu, the sales executive I dealt with, is a wonderful person to work with and the most honest salesman I have ever encountered. He never tried to oversell or pressure me with sales tactics. Instead, he always explained the pros and cons of each option, offered his professional opinion on what would work best for my setup, and then allowed me to make the final call. He always honored his commitments and patiently answered my many, many questions.

​The second person was Declan, the installer. He is a polite gentleman and an absolute expert; his work quality is unmatched. He took care of things I didn't even know to ask for, ensuring top-notch quality and a highly professional finish. It genuinely felt like he was installing the system for his own home, rather than for a client.

​Last but not least was the electrician, Arthur. His cable management was superb, and he took so much extra time to ensure everything looked tidy and professional. These details are the most important part of any solar system—it's not just about the equipment you buy, but how it is installed so it continues to work flawlessly for decades.

​The setup I had installed is a 12.96 kW Sigenergy system consisting of 27 panels and a 27.12 kWh battery backup. I am incredibly happy with this dream installer team. Based on my experience, I have recommended them to many friends and relatives. My uncle, followed by a few others, is now also having solar installed with Mathieu!
​I usually don't give such high praise or spend this much time writing reviews—my review history is proof of that. However, I am doing this for Diamond because I genuinely feel compelled to. They supported me in the best possible ways, and I am absolutely thrilled with the result.

​As a final note, I would highly recommend Mathieu, Declan, and Arthur for Diamond's "Employees of the Year." I am more than happy to share my feedback over a call with management to ensure they are fully recognized and valued within the business. A team like this would be a massive asset to any company.

9 maart 2026
Review zonder uitnodiging
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Antwoord van Diamond Green Energy Ltd

Wow thank you so much for leaving such a detailed review. We are all so pleased that you have been impressed with the process and installation. The team are a great asset to Diamond Green Energy, and we really appreciate their work ethic. They truly are all deserving of "Employees of the Year" awards. Thank you for using Diamond to install your new solar, we really do appreciate your business.

Beoordeeld met 5 van de 5 sterren

Stephen did his job

Stephen did his job - gave the reassurance the customer needed and was especially pleasant and helpful along the way. That is what we’ve come to expect from Diamond gas whom we have known since meeting Ian eight years ago! Thank you Stephen.

11 mei 2026
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Antwoord van Diamond Green Energy Ltd

Thank you for your lovely review and for your continued support over the past eight years.

We're delighted to hear that Stephen provided the reassurance you needed and that you found him pleasant and helpful throughout. We'll be sure to pass on your kind words to him, he'll be thrilled to receive your feedback.

It's especially rewarding to know that the level of service you've come to expect since first meeting Ian all those years ago continues to be delivered by our team today.

Thank you again for your trust in Diamond Gas. We truly appreciate your loyalty and look forward to continuing to support you for many years to come.

Kind regards,

The Diamond Team

Beoordeeld met 5 van de 5 sterren

Very professional

The engineer turn up on time and was very considerate when carrying out the work.

7 mei 2026
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Antwoord van Diamond Green Energy Ltd

Thank you for taking the time to review us. Your business is appreciated.

Beoordeeld met 5 van de 5 sterren

We have used Diamond for many years…

We have used Diamond for many years both in our previous home (a new boiler was fitted and serviced yearly) and in our new home we've recently moved into.
Thank you Diamond for resolving the problem we had yesterday with our boiler. Would highly recommend 😀

6 mei 2026
Review zonder uitnodiging
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Antwoord van Diamond Green Energy Ltd

Thank you for your kind review and for your loyalty over so many years.

We're delighted to have been able to support you both in your previous home and now in your new one. It's wonderful to hear that you were pleased with the installation and servicing of your boiler over the years, and that we were able to resolve your recent boiler issue quickly and efficiently.

We truly appreciate your continued trust in Diamond and your recommendation. Thank you for taking the time to share your experience, and we look forward to being of service whenever you need us in the future.

Kind regards,

The Diamond Team

Beoordeeld met 5 van de 5 sterren

Highly recommend company

Drew Bincham and Steve Bell were amazing. They worked conscientiously throughout the day. I was most impressed, they were kind and patient, explaining things until they were confident that I understood. They were very kind, understanding and considerate.

6 mei 2026
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Antwoord van Diamond Green Energy Ltd

We're delighted to hear that Drew Bincham and Steve Bell made such a positive impression. Their professionalism, dedication, and commitment to providing excellent customer service are qualities we greatly value, so it's fantastic to know that this was reflected in your experience.

We're especially pleased that they took the time to explain everything clearly and ensure you felt comfortable and informed throughout the process. Your comments about their kindness, patience, understanding, and consideration will mean a great deal to them.

Thank you for taking the time to share your feedback. We will be sure to pass your kind words on to Drew and Steve, and we truly appreciate your support.

Kind regards,

The Diamond Team

Beoordeeld met 5 van de 5 sterren

Installation of Worcester/Bosch boiler by Diamond Green Engery

Diamond Green Energy were very easy to deal with. My discussion with the sales person was both easy and useful. The sales person was knowledgeable and helpful and not 'pushy' in any way. Subsequent follow up calls were answered promptly as were my follow up questions. The engineer that came to install the boiler was really good. He was polite, informative and obviously 'knew his stuff'. It was a pleasure to have him work in my house. Everything was left clean and tidy.

29 april 2026
Beoordeeld met 5 van de 5 sterren

GREAT SERVICE

Arrived promptly, worked very efficiently and left no mess inside or outside the house. Would use again. Pricing very reasonable and units have a 10 year guarantee

27 april 2026
Beoordeeld met 4 van de 5 sterren

No concerns with the inspection

No concerns with the inspection of the boiler. However, no text message was received prior to the visit on the day. Also normally pay by a pay machine but one wasn’t available the alternative was a QR code which I wasn’t happy to use. Still waiting for a bill with payment details.

22 april 2026
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Antwoord van Diamond Green Energy Ltd

Thank you for your review. I’d like to take this opportunity to clarify a few points.

Regarding the QR code, this is one of the safest and most secure payment methods available. By scanning the code, you are directed straight to Apple Pay (if enabled on your device) or a secure card payment page. At no point is any of your payment information handled or accessed by the engineer. At Diamond, we aim to adopt the latest technology to make transactions as convenient and secure as possible for our customers.

You also mentioned that you are still waiting for an invoice. Our records show that this was sent on the day of the service and then resent a few days later via email, in line with our usual process. Please feel free to check your spam or junk folder, and let us know if you would like us to send it again.

Beoordeeld met 5 van de 5 sterren

Your emgineer did an excellent job

Your emgineer did an excellent job servicing the boiler and in particular, was thougjtful and helpful when we discussed servicing the loinge gas fire. Previously we have had great problems in getting the fire to light but this was sorted out by the previous enginering visit and has and continues to work splendidly.
Anthony Scurr

16 april 2026
Beoordeeld met 5 van de 5 sterren

Shower Install

Diamond previously provided plumbing services to move pipe work for our new shower. They carried out our shower installation quickly and efficiently, including dealing with some orientation problems with the shower unit we had purchased.

16 april 2026
Beoordeeld met 5 van de 5 sterren

Excellent service

Arrived when they said they would. Even called before hand to make sure all ok. Did the boiler service quickly and efficiently. Made sure area was clean and tidy when completed. Excellent service all round.

16 april 2026
Beoordeeld met 2 van de 5 sterren

Solar panels seems to be doing ok but…

Solar panels seems to be doing ok but after care is terrible. The HanchuEss app glitches quite often and I’ve emailed Jodie cash many times and she keeps sending the same email back saying Hassan will reach out but this guy never did. I’m not sure what else to do

Update : 15/5/26 they’ve still not sort out the glitch and are blaming it on the app. The technician Hassan said he will contact HanchuEss 10 days ago and will get back to me but haven’t.

13 april 2026
Review zonder uitnodiging
Logo Diamond Green Energy Ltd

Antwoord van Diamond Green Energy Ltd

Thank you for your updated review.

As previously explained, we have checked your system thoroughly on the backend and can confirm that everything is operating exactly as it should be. We also confirmed this with you during our phone conversation on the 15/5/2026

The issue you are experiencing relates to the Hanchu app itself and is not a fault with the installation or the system provided by Diamond. Unfortunately, as the app is developed and managed directly by Hanchu, this is outside of our control.

We would strongly recommend contacting Hanchu directly regarding the app glitches, as they are best placed to investigate and resolve any software-related issues.

We also feel it is unfair to criticise our aftercare service simply because we have not been able to provide the answer you were hoping for.

Beoordeeld met 5 van de 5 sterren

Very helpful Diamond team

The Diamond team are very helpful and respond well to changes necessary to fit in with our situation at home . Boiler service carried out quickly and efficiently by a former Royal Navy service man, much appreciated by a former Royal Marine like myself. Thank you all, Diamond!

16 april 2026

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