Diamond Pest Control were so helpful with two issues and I would highly recommend them. Last year we had a problem with carpenter ants - Diamond Pest Control correctly identified them and Phil came an... Toon meer
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Lees wat reviewers zeggen
Brilliant service from start to finish. When i rang i had a lovely lady natalie dealing with my issues. She seamed to have great knowledge on what problems i have experianced and advised on a fix. The... Toon meer
Bedrijf heeft geantwoord
Grateful to James and the team for the dedication and hard work shown on-site since their initial visit to our office in Watford. The results have been fantastic, and I’m genuinely pleased that we f... Toon meer
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We've used Diamond Pest Control for the last few years and have no reason to look elsewhere. They simply deliver effective treatments as scheduled/promised. Coupled with a friendly, detailed and info... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We provide a professional, friendly, polite and reliable pest control service to residential and commercial customers. We offer expert solutions for preventing and eradicating pests from homes and businesses. We have a wide variety of clients that include residential properties to shops, restaurants, warehouses, pubs, offices and more.
Contactgegevens
5 Lyttleton Road , N8 0QB, London , Verenigd Koninkrijk
- 0208 889 1036
- info@diamondpestcontrol.co.uk
- diamondpestcontrol.co.uk
5,0
Uitstekend
545 reviews
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Diamond Pest Control were brilliant
Diamond Pest Control were brilliant. They gave a thorough inspection so that the treatment was suitable for our home, and then by coming back weekly, the problem was thoroughly removed. Special shout out to Cen, who was our technician. Super knowledgeable, friendly and communicates well. Also turns up on the dot of the time he says he will - never known someone to be so punctual!
20 februari 2023
Review zonder uitnodiging
Antwoord van Diamond Pest Control
Thank you for your 5 star review. I will pass your lovely comments on to Cen. We are very lucky, we really do have a great team.
Really poor
Diamond Pest control carried out a survey on my terrace after I found pigeons nesting. They advised me that the problem was a hole on the right hand side of the terrace. I paid £375 for that survey and the work (some mesh to be placed over the small hole).
Subsequently, I realised that the problem had not been solved. The access point was somewhere completely different. The work done was pointless. As it was 2 months outside the guarantee period they refused to offer a refund.
Even the man who came to visit to see the robber a second time admitted that they had made a mistake. Fell disappointed by the service.
23 augustus 2022
Review zonder uitnodiging
Antwoord van Diamond Pest Control
Dear Andy
We are disappointed to hear that you are not happy with our service. As a company we pride ourselves on our customer service and as you can see from our other reviews, your experience is not in keeping with the rest of our customers’ feedback.
We welcome customer feedback when it accurately reflects the service we provide. Our disappointment with this review is that on your last email you told us that you wanted £50, or you would leave countless bad reviews, which is what you have been doing.
We also note that this is the third, 1 star review that you have left us this week. The others were instantly removed by the Trustpilot team as they had been provided under a fake name and email addresses with inaccuracies.
We will of course address your issues and provide a clear explanation as follows;
- We carried out a free of charge survey and sent a report detailing all the information of the work to be carried out which you agreed to. At your request the original cost was discounted for you, twice.
- The work was carried out in August 2022 and you contacted us 6 months later. You had been happy with our work for these 6 months and although you were outside of your guarantee period we sent a technician, free of charge, to investigate the new issue. He discovered that it was a different area with an inch and a half entry point and due to the inaccessibility, we are unable to determine the issue. Please note that our meshing was intact. Additionally, our technician could not determine whether the hole was being accessed by rodents, squirrels, or birds. We suggested, although you were outside of your guarantee period, that if you could provide access to the new hole, we would send a surveyor to investigate at no cost.
trusted provider
Used them twice, for mice a couple of years ago then bedbugs recently after having brought them back from a holiday. The staff here are fast, efficient, professional and knowledgable. They are very much my go to pets control company (although I would very much hope I wont need to call them again).
1 februari 2023
Review zonder uitnodiging
Antwoord van Diamond Pest Control
Thank you for your 5 star review. We are so pleased we have been able to help you.
Best in the business
They have been fantastic partners and helped us out of a difficult situation. They were professional, listened, and went above and beyond. I have to thank Derek in particular who has been amazing and who I would 100% recommend
21 februari 2023
Antwoord van Diamond Pest Control
Thank you for your 5-star review. We are so pleased Derek was able to help.
Fantastic service
Derek was extremely helpful and professional at all times. He explained everything he was doing and took us through what to expect and next steps. Thank you very much
21 februari 2023
Antwoord van Diamond Pest Control
Thank you for your 5-star review. I will pass your lovely comments on to Derek.
Diamond were helpful and responsive
Diamond were helpful and responsive. The technician, Cen, was very knowledgeable and helpful and sorted out the issue easily. Thank you so much.
17 februari 2023
Review zonder uitnodiging
Antwoord van Diamond Pest Control
Thank you for your 5-star review, it is really appreciated. I will pass your comments on to Cen.
Diamond were super responsive and…
Diamond were super responsive and really easy to work with. Cen (engineer) was punctual, polite and really knowledgeable and fingers crossed, after the x3 planned visits, the issue has now been resolved. Thanks guys!
17 februari 2023
Antwoord van Diamond Pest Control
Thank you, for your 5-star review. Customer service is very important to us. We are so pleased Cen was able to sort out your issue.
Very good
Very good job what
Derek's done, we really see the different results after he sprayed 1st visit and will see after 2nd visit. But his action and clear explaination to us is worked to rid our bed bugs.
14 februari 2023
Review zonder uitnodiging
Antwoord van Diamond Pest Control
Thank you for your 5-star review. We are so pleased you have noticed the difference after your first treatment.
Great!
James brought knowledge and expertise to deal with our mouse visitors. We haven’t seen them since he completed his third visit, so we are hopeful that they are dealt with. James was courteous, diligent, understanding and helpful.
13 februari 2023
Antwoord van Diamond Pest Control
Thank you for your 5-star review. I will pass your lovely comments on to James.
Derek was fantastic
Derek was fantastic, very accommodating and gave lots of good advice on how to avoid a mouse issue in future. Really good guy to deal with, no complaints at all.
6 februari 2023
Antwoord van Diamond Pest Control
Thank you for your 5-star review. We are so pleased Derek was able to help you with your mouse issue.
They were helpful and responsive
They were helpful and responsive. The technician, Derek, was very knowledgeable and helpful and sorted out the issue easily.
13 februari 2023
Review zonder uitnodiging
Antwoord van Diamond Pest Control
Thank you for the 5-star review. We are so pleased Derek was able to help to help.
BEST OUT THERE!
Derek was unreal on the ground in the house. Quick, consise, explained everything well and so reassuring. So friendly too...just what we all need!
Team on the phones great too! All round, best in the business
10 februari 2023
Antwoord van Diamond Pest Control
Thank you for your 5-star review. We are very lucky to have a great team at Diamond Pest Control. We are so pleased you are happy with our service.
Antwoord van Diamond Pest Control
Thank you for your 5-star review. We are so pleased you are happy with our service.
Antwoord van Diamond Pest Control
Thank you for your 5-star review it is really apricated.
Helpful, punctual
I appreciated that they explained their various steps in the mice control process to me - it was reassuring. I also appreciated that they were punctual, which meant I could get to work as I needed to.
12 december 2022
Antwoord van Diamond Pest Control
Thank you for your 5-star review, it is really appreciated.
We're super happy with the experience…
We're super happy with the experience overall and the fantastic customer service! From Louis who arranged our first visit and the treatment, to Ken and Aaron who took care of the pest issue we had in our shop with great attitude and professionalism. I absolutely recommend this company!
22 december 2022
Antwoord van Diamond Pest Control
Thank you for your 5-star review. Good customer service is very important to us here at Diamond, we are so pleased you have experienced this. I will pass your comments on to the team.
I had a great experience with Diamond…
I had a great experience with Diamond Pest Control, Derek and Ken were very professional and we have not had issues following their intervention.
1 december 2022
Antwoord van Diamond Pest Control
Thank you for your 5-star review. We are so pleased we were able to sort out the issues you were having.
Ely was very friendly and informative
Ely was very friendly and informative. He gave us great advice for how we can address the issue we had and the solutions he suggested had an immediate effect.
29 november 2022
Antwoord van Diamond Pest Control
Thank you for taking the time to give us a 5-star review. We will pass your comments onto Ely.
Derek and Ken were very meticulous
Derek and Ken were very meticulous, making sure that no corner was left unchecked. They were very assuring and calming - not the best thing news to find out you have a mouse, but they were able to calm me down and help find a permanent solution. Would definitely recommend.
24 november 2022
Antwoord van Diamond Pest Control
Thank you for your 5-star review. We are very lucky to have a great team here at Diamond Pest Control. I will pass your comments on to Derek and Ken.
Antwoord van Diamond Pest Control
Thank you for taking the time to give us a 5-star review. This is really appreciated.
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