Digital Home Reviews 

Router hadn’t arrived when installers got here but after a call was delivered within 30 minutes. Typical contract installers. Look for the quickest and shortest cable routes regardless of how it would look. No pride in the their work.
Get it in and get out.

First class service, installed 3 weeks earlier than planned, always someone available to speak to if needed. The only complaint is the installation team, anything to do a quick job and out and didn't install as discussed. Have spoken to Digital Home and they have measures in place to resolve it. Really really happy. Would like to add the service from Jonathan and Sam is outstanding.

Had fibre installed but no router - 20 minutes after contacting Digital Home, Sam showed up with a router!
Due to unforseen issues with the fibre cable from CityFibre, they purchased a 4g router for me to use in the meantime
Chuffed.

Not long with this company but so far impressed. Chris has been excellent, contacting us on a regular basis to make sure everything is OK and if I need anything which is absolutely refreshing compared to the little caring of bigger firms. High download speed's to cope with the high demand in our household at a competitive price. Take my advice, step away from the big firms and take a chance with these guys, I don't think you'll be disappointed.

Excellent service 3 engineers to conduct installation and follow up conducting speed tests in different parts of the property by Sam and fast broadband speeds

Sam who organised everything was 5* fantastic broadband speed fantastic customer service and a local company too.

So my city fibre was fitted today. But I have no rooter. So I'm glad I did not cancel my virgin media. As otherwise I would not able to use Internet. Should I not of had that before installing the City fibre????. Hope I'm not going to be charged as can not use it???????

Digital home have been great !
From Matt who knocked my door & sold the broadband to me to the team who installed the broadband & Sam who personally delivered the rooter.
Originally the WiFi coverage wasn’t throughout the whole of my house due to layout of my home & rooter being in the front of my house so I contacted customer service & Sam came to my house & installed an additional extender & since then the WiFi has been amazing in every room.
The team are so friendly & willing to help!
A very happy customer 😀

We had a little bit of a issue as our router wasn't delivered. But the lovely Sam hand delivered our router within the hour. We sent off an email, next morning it was picked up and we had a reply before 9am! Then a quick call to say it was being delivered that morning within the hour. Wow fantastic service! It's all plugged in and ready to go, he even offered to plug it in and set it up for me. Fantastic service going above and beyond.

Excellent service. Worth noting that City Fibre are the installer/network provider and Digital Home (DH) are a separate company who provide the service. There are a number of companies that are able to provide the service but this review is about DH. DH has been great from start to finish. City Fibre could have given better advice about where to install but DH sorted us out with a wifi extender which works perfectly. I was with Virgin fibre and what I am getting throughout the house now is at least 10 times faster.
What really impressed me about this small company is about how they respond when things aren't right. They omitted to deliver a router initially. I rang and spoke to the same chap that sold me the service at my front door, he said he would sort it in 5 mins - and he did. A very amicable, quirky and helpful Sammy turned up with the router and spent just the right amount of time making sure the wifi worked in every room. He explained everything clearly and made sure it worked on our phones etc. Sammy said they like to love their customers and I really felt that genuinely today.
Getting on the phone afterwards and cancelling my Virgin contract (even though they tried to get me to stay by undercutting DH by £10 a month) just confirmed to me I had made the right decision. It was a long difficult conversation (protocol) with a very attentive and friendly Asian.
Stay small DH or build a strategy that retains the friendly local feel. I have much much faster broadband throughout my home at a price I was paying more for from Virgin.
There is clearly a price war going to happen very soon but for me, people and service are everything. (I am not rich and I don't have any affiliation with DH). And...I don't do reviews very often

Very good service ,and staff.I recommend it for people how have issues with their internet

They messed up my initial order, then customer service line was an answerphone message. They just don’t seem to have a large enough team to be able to provide the service levels you may expect. I’d also question their data handling security measures, as I was able to see past customers personal details on the sales reps iPad. The rep was a nice guy though, and eventually customer service did get back to me and apologise.

Digital home has a fantastic customer service and internet, but is let down by the city fibre install team

Not sure you’ve done anything yet so why am I getting this stupid survey?

Edit: they got bought out by Zybre and then went bankrupt lol

Very good experience overall. There was a delay to install which i was informed about well ahead of time.
Extremely good connection, consistent downloads, great value.
Would recommend Digital Home/City Fibre over the usual suspect ISPs.
Dave.

one star is too many, supposed to be connected November 2021 had an email end of October 2021 saying that would be delayed to December 2021, nothing happened and have not heard from them since, just tried their post code checker which said between another eleven and thirteen weeks before anything will happen, Because of their original date I did not renew my broadband deal with my existing supplier so am now paying £20.00 a month more than I was, that will be at least £140.00 more by the time I get/if I get connected and not one word from Digitalhome since the original email in October.

Good customer service team they kept me informed of everything . Delay in roll out for Portsmouth but kept informed. Few issues to start with but they were resolved quickly. On the whole happy with service and speeds are good too

Been looking to move to fibre for some years due to a very slow service from previous supplier. As soon as I heard about CityFibre laying the fibre in our street I put my name down. Sam from Digital Home visited and explained everything so I signed up.
There has been the odd hiccup but Paul has been on it and it's been sorted. Really happy that my kids can play on their gadgets and I can work with no speed issues. So far really positive and glad we moved to Digital Home.