Digital Media Team Reviews 

DMT went above and beyond in helping me build an outstanding marketing plan for my toy brand (soon to be launched). What truly impressed me was how detailed and comprehensive the plan was, despite the minimal information I initially provided. This plan not only will helped me make a strong impression on my customers -and hopefully get sales- but also impressed my suppliers!
They didn’t just stop at creating a fantastic plan—they even offered to help pitch the range to my customers! Their hands-on approach and willingness to go the extra mile really stood out.

I highly recommend DMT to anyone looking for a dedicated and expert marketing team and great people as well. Totally service exceeded my expectations, and I’m excited to see the results that will come from their hard work!

DMT helped to launch and manage digital media campaigns for our e-commerce, fashion business. The on-boarding process was smooth, reporting system that they have developed is robust and the team delivered strong results against our KPIs. Communication was a strong point with regular contact via a DMT group chat and they were good to work with.

DMT helped us clean our rats nest of email flows and build a sustainable systematic approach for email marketing going forward. They've reduced the amount of time we need to dedicate to email marketing, all while guiding us towards better results. They're one of the few agencies that actually delivers to your bottom line

Top Tier!

the team at DMT are all experts in their respective fields, and it shows. having them onboard has helped open up new and exciting opportunities and levels of insight and helped us grow our digital media presence.

We've been working with DMT for over 6 months now to run our paid social accounts and they've been great. We have weekly update calls to discuss the account and make necessary changes. Tom and the team have been great at keeping on top of the account and making suggestions to get the most out of our account.

We've been working with DMT for just over 5 months now and really impressed with the level of support they have given to help accelerate growth. Paige, Regan and Elish are particularly brilliant. Responsive, knowledgeable, results driven and able to bring our ideas to life in a creative and methodical way.

We have worked with DMT for almost a year now and we would highly recommend to anyone looking to outsource their digital or email marketing. They have demonstrated amazing results for our agency, are an absolute pleasure to work with and are always coming up with great content ideas for our clients. A great team of people who are easy to reach at all times and smashes every campaign we throw at them.

For the past 2 years, we have worked closely with DMT. We have seen positive results across our paid social and email marketing accounts. The team are always great help, extremely enthusiastic and are always on hand for any questions, changes and improvements we look to make to the account regularly. Our weekly communication assure us that we're up to date with the changes, spend and and anything else on our account we should be notified on. We can confidently recommend DMT to anyone looking for a social media and/or marketing agency to guide their business to success!

Don’t trust any of these reviews, as an ex-client, I can tell you they are more than likely incentivised.

This company did not adapt to the post IOS landscape at all, nor do they care about clients who aren’t spending hundreds of thousands a month (our account was left unmonitored for ages..). One of their own employees even went out of their way to tell us in confidence that our account had been neglected and that we should raise it! Their own employee…

Less than a month after leaving DMT, our ROAS DOUBLED while the account was managed in house, directly by me, who has no more knowledge than what i’ve taught myself from youtube ( Of course prior to this, they had blamed poor performance on us and taken no accountability - funny that!) which says it all really doesn’t it. They also seem to have an oddly high staff turnover.

What they will do though is charge you an extortion retainer (way more than that of much better agencies), try and hide that after your initial term, they will attempt to lock you in to a 12 month contract (which again, just screams to their level of competence. They themselves are not even confident in their own ability to perform so they desperately try and tie you down and lock up your money, regardless of how they perform).

Most modern agencies will work on a performance basis, meaning if they’re not making you money, they’re not getting any. Do yourself a favour and find one of these agencies which are at least confident in their own ability to perform.

DMT is an incredibly outdated agency who are clearly struggling to keep up with the rapidly changing landscape.

Been working with DMT for around 18 months and wouldn't recommend to any small business that's looking for someone to manage their marketing. We were using Digital Media Team to provide Facebook/Instagram advertising, Google Ads and Email Marketing services. The first warning should have been that they have auto-renewing contracts that are 12 months long. I'm from an agency background and I've always found agencies that usually have these terms are ones that can't usually back up their claims with results.

Communication - Poor. Our account manager went on holiday (which is completely fine) but we received no notice about this so when the below issue with the facebook ads happened it seemed we were just being passed around by everyone. This is sort of still ongoing as I don't have any who our current Account Manager is, considering the premium price point of this agency I think this could be much better.

Facebook/Instagram Advertising - Results were unbelievably poor at a ROAS of 0.89 with £2k spend despite being managed by one of their supposedly expert team. For comparison, we were running the ads ourselves with no prior eCommerce facebook ad experience and were achieving 2+ ROAS at a higher level of spend. Harley who is part of their business development team then attempted to justify this poor performance by "You guys have only been live for 7 days and not given us a chance to optimise anything before turning the ads off." which is complete and utter agency nonsense. As you can tell from initial metrics whether a campaign is going to do any better and a negative ROAS from the offset is shocking. DMT then agreed to terminate this aspect of the contract due to the poor performance.

Email marketing - This unfortunately is another service we have had a negative experience with. There has been 2 emails which were failed to be scheduled during our Black Friday/Cyber Monday sale which is potentially a substantial amount of revenue lost. We then reported this to Ben who provided some compensation for this and we were assured that this hasn't happened before and wouldn't happen again. It is now 18/12/2022 and an email was sent out informing about the last day to order for Christmas despite us saying to not send it out due to all of the delays there are with shipping companies. It really appears with emails it doesn't really matter what you say, DMT will just do whatever they want regardless! This has left us in an extremely difficult position now as we have now had to add DPD back on to our website as a courier to facilitate any orders received from this email being sent out even though they're having delays as well which is going to increase our customer service workload. When we're signing off emails there is also quite often basic quality control mistakes that should be spotted prior to being sent to us. For example spelling mistakes, products with different product names and the worst one for us being products advertised as faux mink despite that not being true which is very misleading and is clear on our website. This could have severe repercussions for our brand and reputation. Any brand owner will know how hard it is to build this name and reputation and it too risky to leave it in the hands of this agency in our experience as they seem to have a care free attitude.

Google Ads performance is good and it was a pleasure to work with Jamie who was always super responsive and proactive. The only downside to Google Ads is the management fee is on the pricey side which is probably fine for the big brands they work with, but for small businesses it can make the margins quite tough.

Highly, highly rate the design work completed by Regan at DMT! It's so nice to work with someone who can take a short brief & produce great quality assets that improves all performance metrics.

We have really enjoyed with DMT - they are knowledgeable, enthusiastic and very hard working. Their commitment to our success has been palpable and we are deeply grateful for their hard work and willingness to engage and grow our business.

Speedy process and great team to work with, delivered results almost instantly. Fantastic communicators and regular meetings kept things smooth. Thanks to Ben and the team!

The DMT team have been great supporting our business. Always responsive and dedicated. Lewis and Matt in Paid Social are fantastic and have been incredibly helpful.

Good at what they do, providing your product is good. Dedicated team, full of different individuals specialising at certain things.

Working with DMT is great, Sam Awolesi handles everything we need and is always very friendly and hard working. Absolutely brilliant for business

I’ve worked with DMT for the past year and they have been nothing but great for us! An agency that cares about your business as much as you do, and always achieving our target ROAS numbers.

I've now worked with DMT for over 3 years, across 2 different roles. At both companies I've found them to be impressive at getting results and really understanding the creative assets required to get there!

The account management team, design and copywriting is a real strength of the setup.

DMT have helped our business grow massively, their team always go the extra mile and never fail to exceed our expectations!

DMT are way more than a marketing company to us, they've helped us grow the brand and given us guidelines that have helped us expand our business every single month with continuous growth,
recommend highly.