Direct Coach Hire Reviews 

NEVER AGAIN
I paid the full amount in advance, yet the booking was cancelled by the company less than 48 hours before the scheduled journey. I was told a refund would be processed straight away, but there was no follow-up communication. Numerous attempts were made to contact them via email and phone. While the refund was eventually made, this was a very stressful and poorly handled experience. We struggled to find alternative booking with such a short notice and ended paying higher rate. Will not recommend this company at all.

A great experience using direct coach hire during our trip to UK everything was very smooth,

We had a great experience with Direct Coach Hire! Steven from the customer service team was very helpful and polite throughout the booking process. The drivers were punctual, friendly, and made everyone feel welcome. Communication was excellent, we received the driver’s name and contact details in advance which made everything run smoothly. Highly recommended

Do not book with this company I booked with them they was late to pick me up and then when they was ment to return they didn't they was aware of my nan being terminally I'll so I was under alot of stress at this time when I asked for a refund as they let 50 of us down stranded and they was meant to process the refund due to realising there mistake and never did they still haven't to this day I spoke back and fourth with a gentleman called Stephan and I was really up set they sent a report to say that they had sent the man back to collect us and the report said he was taking a break and he was no were by my destination I was spoken to by another gentleman who was rude and abrupt when I contact them by phone disgrace DO Not book with these scammers I paid alot of money in full and they did not return and not only we didn't get a refund also we had to all pay further taxis which cost a lot more money to get home from are destination

Booked a coach in February for 25 people to go Glastonbury. Cancelled a week before and failed to arrange an alternative, despite that being company policy. Can only presume they were offered a better quote and reneged on our existing booking. Hugely let down and incurred further cost having to book a last minute alternative. Would avoid at all costs.

Wow
From enquiring with them to making payment, and actually being picked up by them was so smooth sailing.
The communication between them was excellent and driver Stellian arrived 30 min early. Vehicle was clean, comfortable and everyone was very happy.
Thanks guys I will be using your service again!!!

The booking process at Direct Coach Hire was excellent and phone staff especially Dan Valentine were great. The bus was very comfortable and our Driver was excellent making for a first class experience. Thanks
Definitely warrants 5 stars on Trustpilot.

We had a double booking with Direct Coach Hire and another company by mistake. Dan from Direct Coach company dealt with our issue extremely professionally and quickly, and we would like to thank him very much for this courtesy and quick resolution. It will only be Direct Coach Hire from us from now on :)

I used the online quote tool to get a coach booked for my upcoming wedding. The day after I received a phone call by the senior travel advisor Dan valentine. Dan was very helpful and while giving me a really good quote for the coach hire gave outstanding customer service. He was very polite and Courteous on the phone call, was very informative on what the details for the travel would be and gave me plenty of time to review the price and discuss with my bride to be before I booked the coach. Having been quoted from other services and been pressured by other sales advisors to book there and then I cannot fault the service I was given.
Dan Valentine is a wonderful asset to this company and he represents himself and his team very well.

Excellent experience of using Direct Coach Hire! Dan Valentine was superb from beginning to end.
We had a corporate event taking 70 members of our team to our summer party and Dan was on hand at all times to answer any questions and deal with any last minute changes.
I have recommended Direct Coach Hire to all of my colleagues and I look forward to working with Dan again in the future!

Amazing customer service, easy to get through the phone, very approachable, professional, friendly and accomadating even in the last minute.

I couldn't recommend Direct Coach enough. Already on my speed dial for my next event.

Dan Valentine was very helpful, understand. Thank you so much for all your support. God bless!!!

Speak soon.

Form the 20th July 2024: We are very happy with the talk and help since that day. In particular, ❤Dan Valentine's good cooperation and communication is greatly appreciated. We were very happy with the transportation service we had including the drivers.

Wonderful customer support
I really appreciate the help given by the team and thank them to find the lost property

I used this service for a group trip in August 2024, we had good communication via email and telephone. As I understood Stefan (whom I communicated with) and this company in general work as "coordinator" for bus companies in the area of the UK. They provided good service and our driver was really amazing, helpful and kind. We were really satisfied, totally recommend it!

⭐⭐⭐⭐⭐

We wholeheartedly recommend Direct Coach Hire—100% satisfied! This was our first time booking with them, and the entire experience was nothing short of amazing. From the start, Dan Valentine took exceptional care in managing our church trip. We initially booked a 49-seater, but to our pleasant surprise, they provided us with a 57-seater complete with a bathroom. Dan also went above and beyond to accommodate one of our members with reduced mobility, ensuring the depot adapted a couple of seats just for him. Our driver, Heather, was kind and lovely throughout the entire journey, making the trip even more enjoyable. The booking process and the overall trip were flawless from start to finish. On behalf of the church members and myself, thank you, Dan!

From the quotation phase with Direct Coaches, their communication and level of care has been admirable. All of the drivers we worked with, the buses that we had and the interactions we had with the office were all very positive and of high quality. They followed all of our itinerary requests exactly as discussed and were flexible should a change be needed. They even helped us in an urgent matter that really saved the day! Couldn't recommend Direct Coaches enough!

5 star coach experience from direct coach hire.

Contact by phone and was politely signposted to the online portal, easy completion of the requirements, even though it was short notice they were able to give me a reasonable quote and provide a vehicle for which we are extremely grateful. Dan was very helpful and was able to deal with my crazy in a very professional manner on behalf of his colleague. Thank you both very much

The entire process was stress-free, allowing us to focus on enjoying our trip. I highly recommend Direct Coach Hire for any transport requirement. We’ll definitely be using their services again— thank you

Please do not get in touch with Direct Coach Line.
If you want to have a good holiday.