DirectNine Ireland Reviews 70

As some may be aware , I have done two reviews on Direct Nine. The first was about the lack of " help and transparency " were gaming pc package was coming from and having to deal with fedex on my own. I was dreading the set up if I'm honest and didn't hold out much hope on it even working. But I was surprised. While the tower was reconditioned ( this was never mentioned when purchasing) everything else was new. It is working perfectly we did have to purchase 2 adapters as the plugs were USA so be aware of this. So far so good. I've given 4 starts because I was never told any part of pc was reconditioned.

Do not order electrical items. They are shipped from the US and not for purpose here..Ordered a rock tumbler as a Xmas present in November. Received tracking number after about a week and discovered it was being shipped from US despite the website having an IE domain. Enquired with customer service and was told to buy an adaptor which was ridiculous . Informed that I wanted to cancel the order and was told i couldn’t but to refuse delivery at the door and it would be returned. Delivery was made by a post and not by the stated DHL tracking number. Enquired about retuning item and was given an address. Paid €60 to return an item that is completely unusable here. Item has now been returned to me as return address have refused to pay import taxes . I’m now down €180 and left with a product I cannot use.

6/01/2026
I have been refunded the original price of the item. Although this still leaves me €60 out of pocket for the postage paid to return the item.

I got my order on time and in prefer order

I would give zero stars if it was possible. AVOID, AVOID, AVOID.

I ordered from this site because it supports to be Irish, with an Irish address and phone number. The phone number is operated by AI and hangs up EVERY time after AI tells you it's customer service reps are busy.

The items I ordered are Santa gifts for my children, ordered on the 26th of November and apparently still 'in transit'. I have asked, via email, on numerous occasions where exactly 'in transit' is given that they were apparently in Amsterdam 15 days ago and no answer to this question. An An Post number has been issued however An Post inform me they haven't received anything yet (which i trust) as the message coming in on that site says they're in transit and haven't been scanned.

Absolute joke & now short my children's main gift for Christmas. AVOID AT ALL COSTS

Was able to get a specific watch I was looking for that was no longer being produced.

Placed my order early on the 25th of November, received purchase confirmation and was excited to get the product (32gb of DDR5 RAM). I didn't receive a shipping/tracking/dispatch email though so on the 27th I reached out and enquired about when I could expect the product to arrive.

I received an email response that evening saying thanks for the order, it had been both confirmed and was currently being processed and would be shipped within 3-4 days in which then I would receive shopping info. Brilliant I thought! I need the part by the 20th of December and they said it would arrive between 10-16 December so I was happy.

Then on the 28th, I received an email saying that they are sorry for the inconvenience but the product I ordered is out of stock (despite them taking payment over 3 days ago, and emailing me saying it's confirmed and processing, getting ready for shipment). They offered me a DDR4 RAM kit and 20% back as a replacement which won't do as it is far below what I need and what I paid for. To make things weirder, the DDR5 RAM I had purchased was still available on their website 48 hours after they'd told me it was sold out & the DDR4 RAM kit they offered me wasn't actually available on their website at all.

I then spent 3/4 days in a row emailing them without them replying (I also used their website chatbot, window open with message sent for 4 hours while it said they were online and agent would be with me shortly but never even got a first message) before eventually getting told I could have my refund and it would be processed shortly. This is all before yesterday when my refund has already been processing for a couple of days they email me saying the product is back in stock now if I would like it?! Unfortunately, at this stage, whichever option means I have less dealings with DirectNine in the future is the best option so I continued with my refund and bought my product elsewhere.

Long story short, I placed my order and they took my money on the 25th, they waited days to tell me the product was actually sold out, offered a half as good replacement before ignoring my emails for days and now on the 6th I finally have my money back. Waited until I had my refund secured before writing this review cause these seem like the shadiest company I've ever dealt with. Shop elsewhere at all costs.

AVOID.

Product was heavily delayed as it was shipped from the USA where you are lead to believe it was coming from within Ireland. Came with unusual cable which cannot be connected to computer without external adapter.

Good product and price.
Sufficient technical information in product details and information to allow me be satisfied that what I bought could best suit my needs

Order still ongoing, discovered that my purchase has been shipped from USA, despite the store info stating they ship within Ireland. I'm quite annoyed by the waiting time and this news which might imply customs... And therefore contacting customer service and a lot of delays and nuisance I really didn't need

Edit: customer service replied that due to item not available, they sourced it abroad, and they'll be taking care of import payments if needed.
Still, major delay inconvenience, I'd appreciate an email with the option to choose this path or to cancel my order

Edit - company has an amazing customer service, customs fees paid by myself first, were quickly reimbursed providing them receipt.
Product is very good as expected.
Editing my scoring based on resolution.

High quality product. Exactly as described. Very clear on delivery timings. Regular updates. Highly recommended

Nice product , box arrived damaged with some dsmage on item. Customer support were very helpful with the whole process - couldn’t fault them

DIRECTNINE HAVE AGREED TO PAY CUSTOMS CHARGES WHEN ITEM ARRIVES IN IRELAND, WHEN I SEND THEM THE CUSTOMS PAID PAYMENT RECEIPT. ITEM IS STILL IN TRANSIT. PROBABLY TAKING LONGER THAN I WOULD EXPECT.
Ordered an Mp3/Mp4 from Directnine Ireland on Monday 13 October. LOOKING FORWARD TO RECEIVING MY ITEM.
Received item. Item is faulty. Have been emailing Sean from DirectNine who gave me an US business address to return item.
However when i brought item to my local An Post post office, this morning Monday 28 November, they told me that under new US postal legislation, the were unable to send item to the US business address Sean from DirectNine gave me. It has been one disappointment after another from DirectNine. Avoid this company.
Just heard back from Sean right now, Tue 18. He has suggested sending me a replacement item wheras i have requested a refund. Sending a replacement will repeat the unpleasent experience i have had with these people. There is no acknowledgement from DiredtNine of the hassle over US postal restrictions on items sent to US companies from Ireland. Avoid at all costs!!!
Sean from Directnine has promised me a refund on 18 November. It would take up to 3 to 5 days to appear on my bank account. Stll have received no refund. Avoid this company at all costs.

Cancelled an order, but it was mistakenly still processed a few days later, which was a slight nuisance.

They offered a full refund and for me to keep the item when it arrives.

Great customer service from Julia.

Potentially a really good service. Let down in my experience with response times, something they seem to be addressing though, so fair play. Give them a go.

Product arrived, it was super. 😉

Excellent customer services. Thank you

Fast service , arrived in time and as expected

Shop around and save a fortune, this lot are almost double the price on Baofeng 888 walkie talkie radios and takes double the time to deliver. Parts missing and no customer service.

No issues - ordered delivered as advertised.