Diyaonline Reviews 

Quality items, exactly as described in the website.

A SCAM! If I could give 0 stars, I would.

I ordered some items from these people for a friend’s wedding and was left heavily disappointed.

My order never arrived and after I sent them an email to complain and see what could be done, all I was told is that they’d have to contact the courier and that would take between 14-28 days to resolve the issue. They refused to do anything for me in the meanwhile, bearing in mind the wedding was in a few days.

It has now gone way past the 28 days time frame and I have sent 3 emails to them on 3 separate occasions and I have been ignored and getting no response from them.

What a scam they are!!! Do not trust them!

My only online desi clothing shopping platform and I’m always very happy about the service and the quality of the products 🥰

The Item was in good quality and worth the price. Delivered in timely manner.

Great, beautiful dress and very comfy fit. I love Diya

I tried to order a simple Brown Kurta and a Gold colour Chudiaar set as shown on their online portal. They sent me a brown Chudidaar instead and told me that the website was wrong and they plan to update it. Took them 5 days to update a ticket after two followups. The only option they gave me was either to keep or return. They dont have a free return policy either. So I end up paying extra either ways. I had ordered this for a festival so I dont have enough time to play the return game so I end up with something I did not intend to buy. 3 stars for promptly dispatching it.

I purchased 3 suits and 3 pieces of jewellery, however 2 suits weren't suitable due to the sizing so I needed to return them.
The quality of the items I kept, are ok for the price.
I did read the returns policy before purchasing and understood that it said wasn't a free service, not expecting it to cost more then some of the items I bought.
On the returns form it states 'advise using a standard tracked delivery option'.
The parcel weighed 1.49kg and the cheapest option to return this with a 'standard tracked delivery option' is £11.95, with Royal Mail.
Please bare in mind, delivery cost is £6.95 when buying from this company.
It would be useful if this company offered free returns (and free deliveries), like many bigger businesses to allow customers to purchase more items to try and return if unsuitable.
As returns are not a free service, I won't be purchasing from the company again unless the item is an accessory etc which doesn't need to be tried on.

UPDATE (20th Nov)
I have emailed the address you have replied with, with further details of my return, as I have confirmation via delivery tracking the items have been returned to yourselves on 13th November, but I still haven't had confirmation of this nor my refund has been returned to me.
I have returned the items within the 14 day refund policy, which I ordered on 7th November and returned on 10th November.
Please respond to my email regarding my refund as it will take it over the 14 day policy for you tor refund me.
Also your response isn't useful for the review I have left. I did not state I had an issue with the items being faulty, more that my issue was with the returns policy.

Brilliant quality and quick delivery. Definitely would recommend you won't be disappointed!

The customer service was a great help when I was enquiring about an item to.the point I ordered it and I'm extremely happy with the item. Massive thanks 😊

I m an old customer from diya..i just love its outfit when ever i purchase from diya , it never disappoints me

The experience was great. Good Customer Services

The quality of the products I purchased were bad and poorly packaged. The delivery is expensive relative to other Indian clothes suppliers in Luton that offer free delivery. Significant delays in response time to speak to customer service as well. Bad experience all-around. I can see several others with similar experiences and only wish I read this trustpilot thread before I used company! I discussed this matter with help@diyaonline who simply said they disagree, so I don't believe the business cares about customer service - just interested in buying low quality products and making as much money from consumer as possible.

Easy to use and very happy with the product as usual.

Excellent experience each time that I have ordered. All clothes are really good quality with reasonable price and fast delivery. Would recommend. Thanks for lovely outfits.

Lovely product at such a great price and speedy delivery.

Great range of outfits at affordable prices!

On line shopping experience is excellent, great customer service, fast delivery and great after sales customer care. I would recommend shopping here. The lengha I bought is of amazing quality too at a very good price.