The products were very good, I would have ordered more if there were more colours available, but delivery was on time. However, I think local delivery is a bit too expensive
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Lees wat reviewers zeggen
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Toon meer
Bedrijf heeft geantwoord
I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Toon meer
Bedrijf heeft geantwoord
I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit! Always buy my suits from diya cos i trust... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Contactgegevens
Verenigd Koninkrijk
- help@diyaonline.com
- diyaonline.com
4,2
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Awful when it comes to refunds.
I ordered from this site as they seemed reliable. I received my item which was beautiful, but unfortunately it didn't fit. I returned it a few days after I received it.
Luckily I used tracked delivery for my return (sent on 9th April), which showed the item was signed for and received by Diya the next day (10th April).
I emailed a week or so after I sent my return off, to which they replied saying allow upto 14 days. Which is fair enough. It's not been 15 days, I've emailed the company without a reply. Wondering how to report them, as I didn't receive any correspondence when they received my return, so wondering what's happened as they can't claim they didn't receive it. Would give 0 starts if I could.
10 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Lisa,
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this has caused. Rest assured, we are actively working to expedite the refund process and ensure a swift resolution for you.
Kind Regards,
Team Diya.
Nazia was absolutely brilliant helping…
Nazia was absolutely brilliant helping choose the perfect outfit. Very helpful and knowledgeable
24 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Kam,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Ordered 3 outfits and so glad I did
Ordered 3 outfits and so glad I did. Sizing was perfect and outfits are lovely. Material used is slightly on the weaker side but very good value for money. Delivery and packaging was great, I would definitely be ordering again.
18 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Deepti,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I always likes using diya online
I always likes using diya online. I like the fit and quality of their suits.
13 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Zameed,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Antwoord van Diyaonline
Hi JS,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Beautiful
Beautiful , the dress was really good quality and arrived just in time for Eid
9 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Aisha,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Would definitely order again
Lovely outfits and jewelry was of amazing quality. Shipping was very quick and the packaging was not damaged at all. I'm already looking for new outfits and accessoires.
18 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Shivani,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Customer Service
No reply to emails for days and hard to get any customer service help. After the review was written and Instagram messaging, was able to get some customer support but then it faded out again. In the end, the team came through and resolved my issue.
9 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Jeffy,
We're sorry to hear you had a bad experience with us.
As we have checked, you're in an ongoing conversation with our team regarding your order being delivered to a different address by our delivery partner.
We assure you that your case is under investigation and our team is working on resolving the issue as we speak.
Kind Regards,
Team Diya.
Company sends faulty item and then does not help
So just before eid ordered an outfit from Diya. Clearly they do not get checked before being sent out. There was fabric missing at the front and back. Knowing we were a day away from Eid I felt so helpless and desperate. They offered me a 10% discount. Then moved to 12.5%. Laughable if it was not so awful for me. Partial refund they call this.You would struggle to get half price with the fault it has. Best place for it is the bin. A company shows its true colours by how they handle a situation. And these are the worst kind of company out there. No help at all nor an apology. Would never shop here again. No ethics at all but quick to take your money and keep it.
1 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi,
We're sorry to hear you had a bad experience with us.
This is a very rare case that a faulty item is delivered to our customer.
However, if a case like this arises, as per our policy we provide a free return, exchange or partial refund if you wish to keep the items.
We request you to mail us at help@diyaonline.com and our team will address your concern.
Kind Regards,
Team Diya.
Order came quicker than expected just…
Order came quicker than expected just in time for Eid. Colour exactly as shown on website and lovely quality. Got so many compliments and with the price you can’t go wrong
10 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Laura,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Impressed
I was apprehensive at first as I never ordered from Diya before but I was impressed. Plenty of plus size options, reasonably priced, good quality and speedy delivery! I will be ordering again!
10 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Sharan,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
The delivery was so fast.packing is…
The delivery was so fast.packing is good and love the dress and material quality.
Thank u
12 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Divya,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Good quality
Speedy delivery, a lot of selection and good quality fabric
8 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Sarabjit,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Good varied options of suits available…
Good varied options of suits available at DIYA. There high quality and vary from cheap to more expensive. For the money you pay, you get good return. I would recommend.
31 maart 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Kazi,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Great choice of colours and styles for…
Great choice of colours and styles for all the family.
Have always shopped with DIYA for Eid, easy to use website, reasonable prices, quick delivery and save me time rushing to the stores and queuing for last minute Eid shopping.
8 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Compliments about my kameez everywhere I went 😍😍
Honestly speaking every year for eid or any occasions I buy all my suits and kameez from here because it’s amazing with all the different choices and the designs and quality also the size which I’ve never had any issues with always fit right and always get compliments from everyone about my kameez love it keep bringing out these amazing kameez diya which suits my taste always!. Love love love
9 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Farhana,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I’ve purchased few kurta from Diya and…
I’ve purchased few kurta from Diya and I really love all of them. Sizes all perfect and price is very reasonable. I recommend them and will shop from them more .
25 maart 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Tina,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I have shopped with Diya for a very…
I have shopped with Diya for a very long time it is always my go to for suits as it’s reliable high quality speedy delivery I always recommend Diya to my family and friends
1 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Shameem,
We're delighted to hear you had a good experience with us. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Very happy with my purchase..dresses…
Very happy with my purchase..dresses looked lovely on
5 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Rofica,
We're delighted to hear you had a good experience with us. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Very pleased with the product/ size and…
Very pleased with the product/ size and quality.
3 april 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Aria,
Thank you for the glowing 5-star review! We're thrilled to hear you had a fantastic experience and look forward to serving you again soon.
Kind Regards,
Team Diya.
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