Sam at DIY Handy Sam Services Ltd was very helpful and friendly but 1. his work wasn't upto the " user friendly "standard we expected. For instance, he could have put hinges to the lid of the box... Toon meer
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Sam and his team have been hugely useful for a range of jobs big and small around the house. They installed wood panelling in hallways, and painted along with the walls and ceiling, as well as tiled o... Toon meer
This has been one of the best Handmen services I have ever used! All my furniture at home was assembled and fitted to perfection, nothing was too big or to small of a job to do. I got the most reasona... Toon meer
Bedrijf heeft geantwoord
AVOID. Arranged to install my washing machine on Christmas Eve but failed to turn up leaving me with a washing machine in the middle of my kitchen on Christmas Day with 20 guests expected. Totally una... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We do same day/schedule handyman & plumbing services. with over 5 years of experience fully equipped and ready to smoothout any job and its complications. We are reasonable. Online quotations & bookings via website and app.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- 02038397784
- Sam@diyhandysamservices.com
- diyhandysamservices.com
2,9
Gemiddeld
49 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Sam at DIY Handy Sam Services Ltd was…
Sam at DIY Handy Sam Services Ltd was very helpful and friendly but
1. his work wasn't upto the " user friendly "standard we expected. For instance, he could have put hinges to the lid of the box so that it could be opened more easily for inspection purposes instead of completely sealing the lid with screws. There were more examples which we highlighted to him when we did inspection tour of his finished work.
2. It was irksome to keep getting too many official emails about the status of his work. These emails are totally unnecessary and off putting in my view.
3. We were disappointed to receive complaint from the management of our block of flats because his workmen were doing cutting and sawing woodwork ( resulting in sawdust on ground) in the public area of our block instead if doing it in a more discreet area at the back.
4. His work finished much later than we were promised although it didn't matter in the event.
17 april 2026
Antwoord van D I Y Handy Sam Services Ltd
Hi Rahsmi,
Thank you for your exaggerated Review of our previous works.
A, We had already anticipate this would be the nature of your views from the point of contact because of ;
1, The haggling down of prices in the event that we had to provide you with five(5) separate estimates for the same jobs, you also asked for individual estimates for each odd job “at its cheapest” and kept changing your mind about what you needed doing to the point where we refused further requests from you.
2, Though we kept in touch regardless of the 5 week long back and forth you only agreed as we were about to cancel working with you.
3, Respectfully, you are of a later senior age group and wanted us to carry out works on credit. “ You stated you previous builders worked by trust and didn’t require any deposits for any amount of work in your time”.
4, You did mentioned that you needed the quotes to compare with other builders but you ended up going through with us, we assumed they the other builders pulled out.
At that point, we had already known that you are a high risk customer that could be a negative impact.
B, To address your comments directly ;
1. You asked for us to create an accessible flue boxing with no initial specification about hinges, we did just that, created a boxing with screws and screw caps to access. After completion, your concern was that you didn’t want a gas engineer to have to use a screw gun/screw driver to access. “Your comments was we should use our mind more”.
2. You requested that we updated you every step throughout work progression including photos, video and telephone discussion about the footage which We did and to top that, we also added start, end and travel notification so you were in the full loop. Due to the nature of our experience with you, we are not baffled that you then think it was irksome.
3. It Was for you to wisely guide your builder knowing the gravity and rules of where your flat is located however there were no initial instructions until it was made an issue. You failed to mention we did promptly Clear out and adjust accordingly.
Regardless how extremely unfair/exaggerted your comments may be, You reached out to us specifically through trust pilot. Because of our good reputation.
We’ve done our best providing with the help you needed taking into consideration that you are an older senior and to not leave you to the cowboys. However still resulted in being more hassle than it was worth. At Least a 3-4 star review would have made more sense.
Best Regards
Sam
Prompt and professional
Prompt, reliable, friendly and professional as always!!!
Highly recommended
1 mei 2025
Impressive and refreshing!
Impressive!!! Great work and communicates throughout!!!
Highly recommended!!!
Refreshing to work with!
17 januari 2025
Review zonder uitnodiging
Friendly, fast, professional service
Sam and Simon are professional, friendly and fast. They finished a bunch of odds and ends as my house works were coming to a close and did a great job!
2 juli 2022
Review zonder uitnodiging
Excellent service
Excellent service, Sam arrived promptly and got all the work specified done plus extra. A very hard worker and great value.
30 mei 2022
Review zonder uitnodiging
Friendly professional service delivered
20 mei 2022
Antwoord van D I Y Handy Sam Services Ltd
Hi,
Great reviews come from great people.
It is very much appreciated.
Do reach out again.
Bw
Sam
Sam and his colleague did a great job…
Sam and his colleague did a great job fixing a number of issues around my apartment. They were friendly and knowledgeable and I would definitely use the service again.
17 januari 2022
Awesome handyman
Sam and his team have been hugely useful for a range of jobs big and small around the house. They installed wood panelling in hallways, and painted along with the walls and ceiling, as well as tiled our porch. Also got Sam in for the pretty random job of removing a firmly wedged washing machine that wouldn’t budge from its recess! Would definitely be first port of call for help with those slightly bigger jobs around the house.
4 januari 2022
Review zonder uitnodiging
AVOID at all cost.
AVOID. Arranged to install my washing machine on Christmas Eve but failed to turn up leaving me with a washing machine in the middle of my kitchen on Christmas Day with 20 guests expected. Totally unacceptable.
29 december 2021
Review zonder uitnodiging
My experience
Sam is really professional, I hired him and he did a quick and amazing job. He also had good prices. I will definitely hire him again.
2 november 2021
Review zonder uitnodiging
Excellent service
Excellent service. A job well done and at a great price.
22 oktober 2021
Review zonder uitnodiging
Very efficient👍🏻
DIY handy Sam Service is very efficient, perfect in repairing and install. Would definitely recommend!
13 oktober 2021
Review zonder uitnodiging
Antwoord van D I Y Handy Sam Services Ltd
Hi thank you for your amazing review. Very much appreciated !
Do feel free reach out again as we will be most happy to help with what we can.
Bw
Excellent service
Sam is exceptional .. feel really lucky to have found his service .. recommended
2 oktober 2021
Review zonder uitnodiging
Antwoord van D I Y Handy Sam Services Ltd
Hi Trish,
Much thanks ! Your review is very much appreciated !
I look foward to working with you again and again
Best regards
Sam
Very professional
Very professional and excellent standard of work. Will use again.
6 augustus 2021
Review zonder uitnodiging
Antwoord van D I Y Handy Sam Services Ltd
Hello Ali,
Your review is great review is most appreciated !
We look foward to working with you again.
Bw
DIY Handy Sam Services Ltd
Exceptional handyman service
The quote was accurate and the work was carried out in a timely manner. We were kept up to date throughout with emails. Work was carried out to a high standard. I have used Sam DIY before and will continue to do so
5 augustus 2021
Antwoord van D I Y Handy Sam Services Ltd
Hello Sp,
Thank you for taking the time to leave yet another great review. Very much appreciated !
We look foward to working with you again.
Bw
Diy Handy Sam Services Ltd
Great service
Great service. Arrived early. Built 3 x 2.5metre high flat pack bookshelves, mounted a 60 inch tv onto wall and installed floating shelves. Worked quickly and neatly. I will definitely use this service again.
21 juli 2021
Antwoord van D I Y Handy Sam Services Ltd
Hi Dominique,
Thank you for taking the time to leave us such great review. Very much appreciated!!
We look foward to working with you again.xx
Bw
Diy Handy Sam Services Ltd
DIY Handy Sam. Definitely recommend.
DIY Handy Sam provided us with professional roof and decorating services. They worked efficiently and are friendly and open. Great advice and talk through any issues. Would definitely recommend and use again.
16 juli 2021
Review zonder uitnodiging
Antwoord van D I Y Handy Sam Services Ltd
Hi Marcia,
Your time and review is much appreciated.
You are a great customer.
Do feel free to reach out again any time as you know that we will be more than happy to help where we can.
Bw
Diy Handy SaM Services ltd
Job well done!
Friendly team, rapid response, fair prices and work completed to a high standard.
14 juni 2021
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