DJ CITY Reviews 171

Jarid was very good he was nice and welcoming he helped us pick out the thing I need

My experience was excellent as I got great service and a nice friendly person helping me out. I got everything that i needed.

Great customer service from DJ City, always had a good experience with them!

Great service, products and people. Always get the best deals and customer service!

Really friendly service and hands on help. They were patient and gave me heaps of time and advice.
Great product and industry knowledge.

Brad was very helpful. Still getting used to the mic but very happy with it.

Brad was I great help in store

Shocked. So nice of win to recommend products for students.

Amazing service today. Liam was super helpful and went above and beyond to help! Very happy thank you!

DJ City is fast, reliable and if there is a problem, they fix it and keep you gigging. Tyler has been excellent this time round with a replacement and got it to me in time for a Saturday gig when I found the fault Tuesday. It actually came next day. I've dealt with them a dozen times and it's always been excellent service and price with quality product. Thanks guys

In-store service is excellent, but the online purchasing experience is disappointing.

The price-matching policy is extremely strict. Once an order is placed, price matching is not allowed. I requested a price match for a $30 lower price before the order was dispatched (dispatch took about four days), but the request was declined.

The following policy was applied, which is not clearly published:
“Unfortunately, we’re unable to offer partial refunds in these circumstances. All sales are final once an order has been placed and processed, and we do not adjust pricing post-purchase based on external offers or price differences.”

Great, friendly service and helpful advice on products from Brad. Would definitely shop here again

Surprised by their high business review score on the website? Or why most of their products have 5-star ratings? They use a review platform that allows them to delete any reviews about the product or business itself. They deleted my negative reviews about the product I purchased and also the review I left about the business. They are obviously deleting reviews to show fake, higher review scores about their business and products. They are not using one of the real review platforms, like Trustpilot, because it's much more verified, and they can't manipulate the review scores.

Didn’t really know what we were looking for exactly, so wanted somewhere physical to actually talk to someone. These guys were awesome.

Awesome advice, great products. Thoroughly recommend DJ city

The employee that helped me was very helpful and helped me find what I needed easily

I purchased what was supposed to be the most expensive lighting system available and tested it the same night. One of the moving heads turned out to be defective, so I returned to the store the next day.
Upon arrival, a young and enthusiastic sales rep assisted me, and we were both shocked to discover that his colleague had sold me the wrong model, a cheaper model, and an open-box unit—all presented as a brand-new premium product.
To make matters worse, the sales rep who originally sold it to me didn’t offer any apology or acknowledgment, even while standing right there as the issue was uncovered.
Future customers should be aware of this experience and double-check what they are being sold before leaving the store.

I recently purchased a Yamaha MG06 and encountered a small issue with the switch. After a brief discussion with Anthony, he promptly assisted me in swapping it for another unit without any hassle. The process was quick, professional, and stress-free.

Thank you, Anthony, for the excellent service, highly recommended!

GK

Katy had very good customer service.

Few weeks ago my husband bought a speaker in DJ City in Malaga. Unfortunately we've given the wrong one however they are very willing to give us the right one and return the wrong one though we've use it twice already.