Djiusa Reviews 149

I was a little bit reluctant to place an order not knowing much about the company. What I can say is, I am extremely glad that I chose to give them a chance. My air 3s refurb fly more came as described, was in new condition, shipped fast and was able to be activated with dji and registered with the FAA. I will definitely do business with them again in the future. Buy with confidence, they are great.

Incredible—the drone is in perfect condition. It was a good buying experience; the delivery took a little longer than expected, but everything turned out fine.

Great job! The product arrived on time and in perfect condition!

Always fast shipping.

Wonderful company and service

Love Dji! Ever since I got my Osmo pocket 1 in 2018! Working my way up to needing a drone, not just wanting one lol

On-time delivery

The assistant was a little misleading with care refresh.

Well you offer 2nd day shipping and for dispatch the order is 2 days them order goes out Friday and schedule to receive Tuesday so that's a 7 day for delivering

Great turnaround. No complaints.

I am very happy with my purchase. The drone performance is amazing. I would have liked to have been able to get a care plan incase I have an accident. This my first drone of this caliber and it was a big deal to spend that much money without protection.
Your web site is a little hard to navigate.

I love my DJI drone so far, I would give 5 stars if could put DJI care one my new drone here in USA but that's the only negative thing. Having lots of fun with my drone now hopefully won't have any issues

Great price and extremely fast shipping !!!

Great service and super fast ship. However, I’m disappointed that customer service was not as promised when an item was showing “out of stock.” I had a reservation for being able to purchase Avata 360 and the email said if an item was showing “out of stock” during the 48hr buying window for reservation holders, that a member of support would send a personal link to make the purchase. But what I received in response was “it’s out of stock. You just have to wait until it’s available.” So that was my experience.

Communications were constant with updates on delivery process. Easy to work with.

Bom preço, confiança, entrega no tempo certo.

Great price, fast delivery, amazing product which was exactly as described. Excellent communication.

I am an active drone pilot and a longtime client and fan of DJI. I have many drones from the DJI family each serving a different purpose but all providing wonderful results. When the ban on DJI started I was devastated. I still am and hope that this nonsense will eventually end. So when the opportunity to purchase the new flagship product from DJI directly came about I jumped onto the opportunity.

I purchased the Avata 360 in preorder appointment and everything went smoothly. My Drone arrived soon after and I was over the moon excited. I immediately unboxed it , charged up the battery, updated all firmware’s and went outside for the first flight.

I turned everything on and patiently waited for the drone to connect with satellite. After several minutes without connecting I powered down and started again. I rechecked for new firmware and installed all available software. But after another 5 plus minutes zero satellite reception. I immediately went online to check if others were experiencing the same issue. No other drone had ever done this before so I was confused. I of course immediately thought that the USA somehow had blocked the drone to connect with satellites. My other drones operated perfectly so that was not the issue.

I reached out to customer support on their exclusive WhatsApp chat and asked for help. They responded later that day, likely due to the time difference, with instructions of different things to try. All things did not work.
Over several days of correspondence and trying multiple different options to resolve the issue, it was determined that the gps module hardware was likely not working. This is very rare for a new device to malfunction but it did. I’m paraphrasing here but we tried everything to make the drone connect with the satellite including driving to open fields and leaving it t connect with out obstruction but no luck

DJI immediately sent me a shipment label to return the defective drone for a refund. I was not interested in a refund as I still wanted the drone so they allowed me to purchase a new one via a special link. They have been following up with me every step of the way to reassure me that the refund would be processed as soon as they received and inspection the return.

While it was disappointing to have this happen I have only positive things to say about how amazing their customer service has been. They know that consistent communication is the best way to keep the customer calm and they did everything to resolve this issue.

I have since received my new drone and am happy to report that it works perfectly.

My refund is being processed now so I expect this to be resolved soon

Thank you DJI for amazing product and support .

Quick delivery awesome product the mini 5 pro love it