DNSimple  Reviews 

43
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Whenever I had questions or concerns, the staff at DNSimple were very prompt with their response and always helped me through my issues. They would guide me step by step. The price of their support... Toon meer

Beoordeeld met 5 van de 5 sterren

Our school needed support very quickly. I was able to contact Felipe, from DNSimple, and even though he was working out of the country, he helped by facilitating who we needed to contact and informing... Toon meer

Beoordeeld met 2 van de 5 sterren

1. Impossible to get any support. 2. They charge you yearly upfront with some random adjustments (of course those adjustments are into their favour.... what are these, why? no explanation provided w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The simplest, most complete UX for this sort of work that I have ever seen. I wish every hosting company, security company, and other nerd tool I use on the web would look at how things work on DNSimp... Toon meer

Bedrijfsgegevens

  1. DNS-provider

Geschreven door het bedrijf

DNSimple helps you manage your Domains and DNS. Simple Domains with registration, transfer and renewal. Simple DNS with Enterprise-grade DNS services for all of our users and Simple SSL to secure your domains with SSL certificates in three easy steps. DNSimple it's also a new approach on how to manage Domains and DNS. With DNSimple Domain Control Plane, you gain unprecedented visibility and control of domains and DNS even if the ressources are hosted outside DNSimple's infrastructure. No matter the complexity of your domain portfolio, DNSimple delivers simple, secure domain management that you can trust. https://dnsimple.com/pricing


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

43 reviews

5 sterren
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4,6

Alle reviews

(43)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

DNSimple for simple https to https

DNSimple provided an easy way to do https to https redirects that just worked, and it was easy to configure. 30-minute SSL certificates are magic. There was initially some kind of synchronization problem, but they solved that within an hour of submitting a trouble ticket.

26 juni 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

absolute nightmare

Their customer support sucks, My website went down and there was nothing that I could do to make it live until my 60 day waiting period was up.

dealing with them was an absolute nightmare. If there is anyway you can avoid dealing with these guys, then I would recomend it.

2 juni 2023
Review zonder uitnodiging
Logo DNSimple

Antwoord van DNSimple

Thank you for sharing your feedback with us. We are sorry to hear about your experience.
We take customer concerns seriously and appreciate the opportunity to address your review. Looking into this, we found that our customer support team did respond to the three emails you sent regarding the issue. They provided information on the timeline for transferring your domain. However, it seems that there may have been a communication breakdown, as it appears you did not receive those responses.
Would you be willing to reach out to us again at support@dnsimple.com so we can help you with this matter further?

Beoordeeld met 5 van de 5 sterren

Good services by Carla (Great customer service mindset)

I use DNSimple for transferring my domain to my original hosting, as ClickFunnels can’t transfer directly, they said I need to go through DNSimple…

However, it took 60 days for transfer period, as a result, I stay using DNSimple, to wait for transformation of domain.

As a matter of fact, I did not need to use other DNSimple service at the moment…

So, I write to DNSimple and Carla help me to refund the unnecessary payment that I made, and also she took a step further by reminding me that what to do next.

This is a great attitude which let me feel that the thoughtfulness of the customer service mindset.

In summary, Carla did a great work… Keep it up… And thanks again…🌷

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant company

Excellent service - particularly when I create a problem and they sort out my stupid mistakes.
Extremely easy to add a domain and connect to Google/Azure etc

26 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer Support went above and beyond

I had a complicated issue (for me at least), that was urgent and needed to be resolved quickly.

I worked with Stephanie, she handled it wonderfully and spoke with another vendor on my behalf to get my domain issues resolved.

Very thankful!

3 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Still happy after all these years

I've used DNSimple for all my domains, personal and business, for at least 10 years. I know there are now more options out there, but I've had zero reason to even think of looking elsewhere. Their name fits. On the rare occasions I've needed customer service, they've responded quickly and professionally and cheerfully.

2 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best DNS provider. Period.

I have used their platform for all my DNS needs for many years. It allows me to do everything I need while being very easy to use! I recently had to turn to their support for the first time. I cannot stress enough how impressed I was with how they handled my case - it was much smoother than it should have been, given my questions. I will recommend DNSimple to anyone!

6 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I was not able to access my account

I was not able to access my account. All my company emails were not working due to DNS issue.
No customer care number to reach out.

26 februari 2023
Review zonder uitnodiging
Logo DNSimple

Antwoord van DNSimple

For security reasons, we don’t provide phone support, as it is much more difficult to authenticate account ownership over the phone than via email. I see that you contacted us via email and we replied to your request. Unfortunately, you did not give us any account information nor any indication of what your situation was and we are yet to receive a reply. If you still need our assistance, please reply to the email thread. We are always here to help.

Beoordeeld met 5 van de 5 sterren

Amazing DNS provider

Amazing DNS provider. Dns is way faster and reliable that competitors and thats the reason I moved to them. On top of that, best customer service ever. Actually, they added a function, based on a request I made to them. There is no other company that listen to their customer like they do. So I truly recommend them.

12 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just started out with them and was able…

Just started out with them and was able to sign up, register a domain and setup Google Workspace in just a few clicks. Their support team proactively reached out to provide assistance in the nicest way possible. Props to Anthony and Sebastian. The one-click services are pretty good. Happy so far.

14 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dnsimple support

I had a couple of questions regarding my dns records. Once I contacted dnsimple support, they responded fairly quickly and they were able to answer the two questions that I had. I'm happy with the reassurance they gave me regarding the questions.

25 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I moved to DNSimple after DNS Made Easy hiked up their prices exponentially

I moved to DNSimple after DNS Made Easy hiked up their prices exponentially forcing me to look elsewhere. Before that, though, I had been using Cloudflare's registry and DNS management and found it to be too slow and buggy.

As a hobbyist outside of my day job as a senior systems administrator for an e-commerce company, I find the Professional plan a bit pricey ($30/month) for the purposes of URL redirection with HTTPS (for example, I could just take out a nginx VM with Digital Ocean for $5 and do it myself including automating Let's Encrypt, but that introduces yet another thing I need to manage in terms of patching, etc). Nominet domain pricing is double that of Cloudflare, so I now keep my domains at Namecheap.

However, pricing aside, I very much like DNSimple's approach and would very much recommend this to clients if the opportunity arose.

8 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best DNS Hosting Company by far

If you want no-nonsense DNS hosting, don't look anywhere else. You'll get simple and transparent pricing plans, a clean and intuitive web interface, a comprehensive API to automate your workflows, and excellent customer support by representatives that actually work for the company and understand the technology.

I've noticed that some users seem to be confused about why they would have to pay monthly service fees for a DNS product. For me it's actually the other way around—when a company offers free DNS hosting I wonder how they pay their networking and compute bills (hint: they either do the old bait and switch or sell you overpriced domains).

The team constantly updates the product with new features, but I trust them to not lose sight of their core competency: managing domain names and DNS records, which they do exceedingly well.

We are a customer of DNSimple since 2013 and have never been let down.

24 mei 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Shady practices... to keep you paying for nothing

1. Impossible to get any support.
2. They charge you yearly upfront with some random adjustments (of course those adjustments are into their favour.... what are these, why? no explanation provided whatsoever) and you won't be able to transfer domain out without paying upfront for the next year ($60/year for hosting DNS zone... really?!)
3. And you can't switch to monthly BEFORE they charge you for the full year upfront

26 april 2022
Review zonder uitnodiging
Logo DNSimple

Antwoord van DNSimple

We're so sorry to hear that this was your experience with us, but so appreciate you taking the time to share. We are having a hard time tracking down previous communications we’ve had with you, but would love to connect. Would you be willing to reach out to us again at support@dnsimple.com? You can address it to Sarah, she’s the VP of Customer Success and would be very interested to learn more and see how we can improve!

Beoordeeld met 5 van de 5 sterren

Never regretted signing up long ago

I remember 6 years ago looking at the signup page: "what? why is there a monthly fee for a DNS provider?" I signed up anyway and have relentlessly recommended DNSimple to all my devops-friends since then.

Their product is clearly not for beginners, such as GoDaddy - which is good, because I skip all the marketing and bloated interfaces. But they also managed to hit the sweet spot in usability to make it way more comfortable than Route 53. The Team at DNSimple does one thing and they do it WELL.

Over the years I had to interact with their support team every now and then (concerning features, difficult configurations and technical questions, API usage) and I always had direct, helpful interaction with the most wonderful people.

It's a niche company, but in that niche, everybody (at least in the Ruby and Terraform world) knows them. I simply trust these people to take care of our domains.

23 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I use DNSimple for my personal domains…

I use DNSimple for my personal domains and it's very easy to use! Clean UI and the Terraform provider is simple and intuitive.

5 februari 2022
Review zonder uitnodiging
Logo DNSimple

Antwoord van DNSimple

Thank you for your review, we're glad you are using our Terraform provider, don't hesitate to reach out to support if you have any issues. The DNSimple Team

Beoordeeld met 5 van de 5 sterren

If you use Terraform and want a no hassle DNS provider that just works, go with DNSimple

I came to DNSimple due to wanting a solution that worked with Hashicorp's Terraform IaC tool. From day one the experience has been excellent, pricing is spot on, support has been amazing and the feature set being added iteratively to their Terraform provider is excellent. If you use Terraform and want a no hassle DNS provider that just works, go with DNSimple.

3 februari 2022
Review zonder uitnodiging
Logo DNSimple

Antwoord van DNSimple

We are so happy you appreciate our Terraform provider, thank you for the review it means a lot to all of us here at DNSimple.

Beoordeeld met 5 van de 5 sterren

Super easy

Super easy, well priced, great support. Been using them for years on companies big and small and would not choose any other service!

2 februari 2022
Review zonder uitnodiging
Logo DNSimple

Antwoord van DNSimple

Thank you for the kind words, I will share with the team.

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