FANTASTIC CUSTOMER SERVICE!! I have recently ordered a couple of items after seeing everywhere how fabulous the towels are, as well as other items. I was contacted to explain one of the items were un... Toon meer
Bedrijf heeft geantwoord
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Talk about harassment. I looked at their website once and wanted a discount code - queue 18 e-mails in a week demanding I buy something and making sinister creepy comments "You've been caught", "Someo... Toon meer
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Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone aft... Toon meer
Bedrijf heeft geantwoord
I’m genuinely obsessed with these towels! The beach towels are super lightweight, dry incredibly fast, and don’t hold onto sand — total game changer for beach days. And the oversized picnic towel? Abs... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Contactgegevens
The Print Rooms, 164-180 Union Street, SE1 0LH, London, Verenigd Koninkrijk
- help@dockandbay.com
- dockandbay.com
4,4
Uitstekend
831 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The ONLY beach towels we purchase
The ONLY beach towels we purchase! They are amazing quality and make great gifts! We once had one missing from an order and they replaced it right away and sent express shipping! They are amazong!!!
12 december 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
OH WOW 🤩 We absolutely love to hear that our beach towels are the only ones you purchase (our hearts are so warm 🥰). So glad to know we resolved your problem quickly and we hope you're enjoying your towels (especially on holiday ✨) Thank you!
Excellent product, service to match
Bought two of these to gift and now want one for myself! Also had a delay in delivery (not their fault, we are going through it with mail & delivery right now!), so reached out to the company and they responded immediately. Even with the delay, shipping was very fast. Excellent service, so friendly, would absolutely recommend to anyone!
2 december 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Corinne! We're so glad you chose our products as gifts and we hope they were well received 🥰 You absolutely have to grab one for yourself so you can experience them too! It's great that even despite the delay (so pesky when that happens!), the delivery was fast and we always strive to give our customers the best service! So happy we could do that for you 🥳 Thank you for your support!
You are in safe hands with Dock and…
You are in safe hands with Dock and Bay. The towels are awesome, mine washes well and dries quickly. Because travelling light is important to me, being able to take a large towel and stay under the weight limit is amazing. I have used mine to lie on the beach, in the shower, even to throw over myself when napping in the car at service stations to rest on long drives. Customer service is right up there among the best I’be ever had. Recommended unreservedly.
11 november 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Jools! Thank you so much for this beautiful review! We're so glad that we could give you amazing customer service as that is what we always strive for 🩷 The compactness of our towels is my own personal fave feature (I love to travel light as well ✨) I hope you continue to enjoy your towels especially on your next holiday 🥳
Big disappointment
Unfortunately these towels were a big disappointment. Paid over £54 for 2 of them. First time they were used the stains from daily use …sweat .. suncream…even Foot marks .. never washed out well. They look poisoned. They’ve always been washed according to the instructions. Now after using them for over a year I can’t stand the sight of them anymore. On the look out for something a bit more practical, something that washes better.
1 november 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Angela,
Thank you for your review, we're sorry to hear your Dock & Bay towels aren't looking so hot after use. We completely understand how frustrating it must be to see those stains linger, especially when you’ve taken such care in washing them. It sounds like you've been hoping for a different result, and we wish we could wave a magic wand to make them look brand new again! 🌈
Sunscreen and certain environmental factors can sometimes create stubborn marks that are challenging to fully remove from any item. We know you've been following the washing instructions on the tag, but it may be worth soaking these in hot water, and then following up with a warm wash at 60°C with a reliable stain-lifting powder. It’s a tried-and-true trick that might help give your towels a refresh!
Please feel free to reach out to us at help@dockandbay.com if you decide to explore other options with us. We would love to help make this right with a discount code for some brand-new pristine D&B towels. 🌞
Thanks again for giving Dock & Bay a try, and please don’t hesitate to let us know if there’s anything else we can do to help.
Very disappointed
Very disappointed. Received mine as a present. Excited to use it on a day long boat trip. Was soggy all day! Didn’t dry out at all even when left to dry. Felt slimy on my skin. Waste of money
15 september 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hey Sarah, thank you for your feedback! I'm so sorry to hear this, it doesn't sound like us at all 💔 I would love to make this right for you - please do email us at help@dockandbay.com with your order number 🙏
Beach Towel
Omg, this I have to say is the best customer service I have ever had. I absolutely love the beach towel. Staff are so polite, helpful and emails have fantastic humour while remaining professional. Definitely recommend. Thank you Demi and Gabriella 😁
5 september 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Leslye! We are so glad we could help you out and give you the best service :) It was a true delight to assist you and we hope you continue to enjoy your towel (especially on your next beach trip 🏖️)
Bad return process
I got some beach towels from them before and liked them so I ordered additional items like hair wrap, but the quality/ sizing is not that great hence I tried to return them.
Since then I became quite underwhelmed of this brand as their return process is utterly below par - first you have to request a return to be manually approved by customer service, and that took half a day, then you have to print off the original order details yourself for them to process your return, when most shops would give you a return code to save you the troubles, and one also has to pay the postage themselves. I haven't encountered such a troublesome return process for a long time.
24 augustus 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Mrs. H! We truly apologize about your experience with returning and understand it is not ideal. We would love to try and make it a bit easier for you or shed more light if you could reach out to help@dockandbay.com. We want to turn this in a good direction for you :)
We're a small business and we care massively about being sustainable. Free returns have a huge impact on the environment and carbon footprint. Customers pay for returns and if we have made an error (e.g. if we sent you the wrong product for example), then we bear the cost of the return 😊. This is why customers would have to pay for postage.
Customer focused business!!
My order dispatch was slightly delayed and I needed my towels in time for my holidays. It just took one email to customer service and the fantastic Avry got it sorted! The towels are lovely too. Well done Dock & Bay really great customer support 👏👏
31 juli 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Grace! We are so glad you were able to get your problem resolved so quickly as that as the experience we always want to give our customers :) Great to hear that you're enjoying the towels as well! Hope you enjoy even more on your next beach trip 🥰
Such good customer service…
I have not bought anything from this company before, but the reviews were good so I went ahead with my purchase.
I had a query, something didn’t feel right so I sent a message, asking for advice.
The response was quick, polite & helpful. Demi had so much patience with me. Every time I messaged her, she replied in a way that made me feel like a valued customer even though I’d only bought a small thing.
Based on my experience with Demi, I would happily recommend Dock & Bay to everyone.
26 juli 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Annie :) Thank you so much for your recommendation and we strive to make sure all of our customers feel valued with our service and so glad you were helped quickly 🥰
Achtung aufpassen
Achtung aufpassen. Ich habe Handtücher gekauft die nicht wie abgebildet aussehen. Ich konnte auch daraufhin meine Bestellung nicht finden für den Rückversand. Auf Nachfrage bekam ich eine Adresse in polen wo ich für 15 € mit GLS das Paket hinsenden wollte. Laut GLS ist unter dieser Adresse niemand anzutreffen. Ich kann nur dringend vor Bestellungen abraten
25 juli 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hallo! Vielen Dank für Ihre Bewertung. Es tut uns leid, dass Ihnen Ihr Dock & Bay nicht gefallen hat und dass die Rückgabe Ihrer Bestellung nicht so einfach war, wie es hätte sein sollen.
Es tut uns leid zu hören, dass GLS die Adresse unseres Lagers nicht finden konnte. Wir arbeiten mit Poland ILG zusammen, um unsere Dock & Bay-Artikel zu versenden und Rücksendungen für unerwünschte Bestellungen entgegenzunehmen. Wir haben noch nie von Lieferunternehmen gehört, die Probleme mit der Rücksendung von Rücksendungen ins Lager haben.
Ihre Adresse lautet wie folgt:
Ksiedza Jerzego Popieluszki 17
55-080 Katy Wrocławskie
Polen
Wenn Sie Fragen haben, wenden Sie sich bitte an help@dockandbay.com. Wir helfen Ihnen gerne weiter. X
Plastic rubbish
Not happy, towels were delivered no problem but they are 83 % polyester... ghastly...
23 juli 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hey Marzanna, thank you for your review. We're sorry to hear you're not loving your towels. We try to make it very clear what our towels are made of on our website. You can find information about how our towels are made (out of 100% recycled plastic water bottles) under the "Sustainability" tab on every product page. We also include the material and their exact percentages under the product description on each product page as well. 🙌
You are more than welcome to return your unused towels to us within thirty days of ordering, so if they're not for you, no worries at all. 🥰
I've received a bath towel with yellow…
I've received a bath towel with yellow staines on it. Ive requested a return on their website and my request has been rejected!!
Customer service uses odd conversation style saying oh that's "not amazing" asking for pics of dirty towel for "investigation" purpose after which they said they will refund me 25%!!! They are breaking Consumer Acts Rights, not adhering even to their own T&Cs. Such an odd company. What a dissapointment. Still trying to return stupid towel and in conversation to most useless customer servive ever who uses copy paste ready templates insteaf of meaningful conversation.
11 juli 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Agneieszka,
Thank you for your review, we are so sorry to hear you had a frustrating experience trying to sort out a stained towel.
We ask for photo evidence of stains on towels so that we can investigate with the warehouse to see what happened and ensure there are no other towels from the batch impacted by the issue you're experiencing.
Once these photos are received, we offer either a free replacement or 25% off your affected item and we would never ask you to return your item at first. If you prefer a refund, we are always happy to offer a free return label (which has been offered to you at this stage). 🙌
We hope this helps to clarify our investigative process. If you have any questions or concerns, please feel free to reach back out.
Verfärbung & teurer Rückversand
Ich habe am Donnerstag meine Bestellung erhalten. Schon beim Auspacken gab es Verfärbungen am Poncho, sodass ich ihn retournieren möchte. Ich habe versucht, eine Retoure durchzuführen aber in meinem Kundenkonto wird meine Bestellung nicht gefunden und der Kundenservice meldet sich nicht zurück.
Edit: Inzwischen habe ich den Kundenservice erreicht, es gab wohl ein Problem bei dem Kontaktformular. Ich habe das Beschädigte Produkt erstattet bekommen. Vorsicht: Falls man etwas retournieren möchte, muss man den Rückversand nach Polen (derzeit ca 15€) selber zahlen.
14 juli 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hallo Saskia,
Vielen Dank für Ihre Bewertung. Es tut uns sehr leid, dass Sie nie eine Antwort von unserem Kundenservice-Team erhalten haben!
Wir haben kürzlich erfahren, dass es ein Problem mit unserer „Kontakt“-Seite gab, bei der keine E-Mails an unseren Posteingang gesendet wurden. Das könnte der Grund dafür sein, dass Sie nie eine Antwort von uns erhalten haben.
Wir sind jedoch immer gerne bereit, Probleme mit einem Produkt zu untersuchen, und würden Ihnen hier gerne weiterhelfen. 🥰
Bitte senden Sie uns Fotos des Flecks direkt an help@dockandbay.com und wir werden das Problem für Sie beheben! 💌
Lovely towels bought for motorhome as…
Lovely towels bought for motorhome as light. Friends recommended & love them! Like other reviewer though, I was disappointed that the 10% new customer discount which took £50 to £45 was cancelled out by the postage being applied to discounted price!
3 juli 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hey there, we're so sorry to hear the discount was disappointing- that's not amazing! We will be sure to look into a fix for this!
Please message us at help@dockandbay.com and we will help make this right for you. 🥰
Discount wiped by shipping cost! Refunded shipping!
Made a decision to buy 2 beach towels with the 10% discount. All in basket, discount applied, to find that order has to be over £50 for free shipping! So basically discount wiped out by the £4 shipping. So will not be purchasing. You lured me in and lost me in one fail swoop. Give the discount and free shipping for first order, that makes more sense to me and I am sure others. Thank you, I have been refunded for the shipping. Great customer service.
13 juni 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hey Toni, we're so sorry to hear the discount kept your order from receiving free shipping- that's not amazing! We will be sure to look into a fix for this!
Please message us at help@dockandbay.com and we will help make this right for you. 🥰
DO NOT RECOMMEND - Dock & Bay towels at a cost…
Purchased 2 Dock & Bay towels at a cost of £24.99 each = £50 in March 2024 via Amazon. They are authenticate D&B towels.
Purchased them based on their sales pitch regarding "QUICK DRY" and lightweight. Lightweight they are, but QUICK DRY THEY ARE NOT. How are they quick dry when it takes 9+ hours to dry... extremely disappointed at the fake claims, definitely do not recommend.
1 mei 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hey there,
We are truly sorry that you're not loving your Dock & Bay! All of our towels are tested for absorbency and the ability to quickly dry before they leave our factory 🙌 We never want to mislead our customers, and we almost never hear that our towels are not drying well- so it seems like you may have ended up with some funky towels 💔
No worries though, we would love to make this right for you 💌 We have responded to your Facebook DM with next steps and hopefully we can sort this out quickly! :)
Great product but lack of free returns…
Great product but lack of free returns is behind what the standard for shopping is these days hence 4 not 5 stars!
17 januari 2024
Review zonder uitnodiging
Antwoord van Dock & Bay
Hey Anna,
We are so glad you like our products, we think they're pretty nifty too 😉 I am very sorry to hear that you're unhappy with our returns policy. We absolutely hear you and understand where you're coming from 💛
We care massively about being sustainable-free returns have a huge impact on our planet (in terms of emissions cost and how much ends up in landfills later on), so we really try to combat this by limiting returns. ✈️
We upload tons of imagery that shows what our products look like, feel like, and even how they move. All in an attempt to make online shopping (which can admittedly be difficult) a little easier! ✨
We really do sympathise with, and understand your frustration. If you have any questions or want to chat more, we are always available at help@dockandbay.com
Super helpful and excellence customers…
Super helpful and excellence customers service!! Very quick response! Amazing team! Thank you for your help!
Cheers,
Best regards,
Karen
27 november 2023
Review zonder uitnodiging
Antwoord van Dock & Bay
Hey Karen,
Yay, that's amazing to hear that the team were able to help you out super fast! We're so happy you had a great experience with us 💗 We hope you love your Dock and Bay!
Exceptional customer service
Exceptional customer service. I had an extremely positive experience. Royal Mail messed up and they were very quick, helpful and supportive.
Product is great, super cute packaging heat colours. Will definitely recommend further
2 december 2023
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Donatella,
Customer service and cute, colourful packaging is the name of the game, we are so glad that you had such a positive experience with us 😊🙌
We hope you and your Dock and Bay have a happy and colourful life together 🌈
Brilliant Customer Service
Brilliant Customer Service. In common with other reviews here, my experience of the customer service was excellent. Not only that but the products are brilliant too. We often have guests and drying beach towels was difficult and expensive. These dry in no time and look good as well.
27 november 2023
Review zonder uitnodiging
Antwoord van Dock & Bay
Hey Kerry,
Thank you so much for your delightful feedback! We are so glad your experience with Dock and Bay has been so positive, it's what we strive for always 🥰
And even better that you and your guest are getting so much use out of the towels! Nothing is better than friends sharing Dock and Bay by the pool ☀️
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