J’ai fait appel à DocShipper pour un transport aérien, précisément pour bénéficier d’un délai rapide. La marchandise est partie le 13 février… et plus d’un mois après (19 mars), toujours... Toon meer
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Lees wat reviewers zeggen
Je devais déménager de façon assez soudaine, et j'ai donc chercher une compagnie, Docshipper, m'a répondu très vite, avec un suivie explicite quand aux démarches. La compagnie a été a l’écoute, et ma... Toon meer
Bedrijf heeft geantwoord
A vice president caught up in the thick of thin things, an EXW shipment of plumbing supplies for irrigation from Eureka California to Caldera Costa Rica is definitely not what I’d like to have on my a... Toon meer
Bedrijf heeft geantwoord
We had a great experience with DocShipper. They helped us move from Thailand to Canada without a hitch. They were able to give us a tailored package which included splitting the full shipment into m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DocShipper Group
Geschreven door het bedrijf
DocShipper is a very unique business model combining 3 departments to fully handle the product cycle:
✪ International Logistics to assist with freight needs (transport, packing, customs clearance...)
✪ Sourcing to help with the procurement process (supplier search, quality control, compliance...)
✪ 3PL to support E-Commerce players with their dispatch (warehousing, order fulfillment, Last-Mile Delivery...)
Contactgegevens
Office C, 23 / F., COS Center, 56 Tsun Yip St, , 00000, Kwun Tong, Hong Kong
- +33 1 86 65 43 47
- info@docshipper.com
- docshipper.com
4,0
Goed
93 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Escroquerie à éviter
Attention, arnaque, entreprise qui vous promet des prix très concurrentiel, dit que vous avez payé la marchandise et le container est arrivé au port. La personne ne vous répond plus pendant une dizaine de jours et on vous envoie des frais de stationnement et autres le double du prix ne surtout pas leur faire confiance des problèmes judiciaires en cours à leur rencontre aucun SAV entreprise a évité
8 september 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Monsieur Clausel,
Nous souhaitons toutefois apporter quelques clarifications importantes :
Vous avez bien réglé un acompte de 4 000 € sur le montant total de la facture, comme cela vous a été rappelé à plusieurs reprises — par facture, email, téléphone et WhatsApp. Cet acompte avait pour objectif de vous accompagner dans le lancement de votre nouveau projet, dans la continuité de votre précédente importation de fin 2023, qui s’était déroulée dans de très bonnes conditions.
À l’arrivée du container au port, vous nous avez indiqué ne pas être disponible. Afin d’éviter tout blocage, nous avons avancé les droits de douane en attendant le règlement du solde. Or, malgré nos nombreuses relances — qui se comptent en dizaines — ce règlement n’a toujours pas été effectué à ce jour. Cela a entraîné l’accumulation de frais de stationnement portuaire, totalement indépendants de notre volonté. Nous avons fait tout le nécessaire pour limiter ces coûts, mais en l’absence de réponse de votre part, que ce soit par email ou par téléphone pendant plusieurs semaines, la situation s’est aggravée.
Concernant notre réactivité, il est exact que votre gestionnaire de compte a été en arrêt maladie durant deux jours. Toutefois, durant cette période, notre service client ainsi que son manager ont assuré le suivi et ont continué à répondre à vos messages. À plusieurs reprises, vous nous avez signalé des délais liés à votre établissement bancaire, puis à des changements d’équipe, que nous avons parfaitement compris et pour lesquels nous avons fait preuve de patience. S’est ajouté par la suite un nouvel arrêt maladie de votre conseillère bancaire dont nous fûmes tributaires.
Nous restons pleinement disponibles pour échanger sereinement et trouver ensemble une solution constructive. Notre volonté demeure d’accompagner nos clients, y compris dans des situations complexes, tout en maintenant un cadre professionnel et équilibré.
- L'équipe DocShipper
À fuir des escrocs
Societe, qui vous propose des prix intéressants et à la finale, elle vous prend en otage pour payer des sommes exorbitants à fuir des dossiers judiciaires sont déjà en cours contre cette entreprise à fuir aucun SAV, juste on vous prend en otage, vous payez une petite somme au départ et après on vous demande des sommes exorbitants sous couvert de vous détruire le container et tout ce qui est dedans les méthodes de voyous
1 september 2025
Review zonder uitnodiging
Excellent problem solver and ex-works handler for purchases from China
My company in Norway were in a difficult situation with a large welded steel part of about 1.3 tonnes purchased from a chinese supplier ex-works in Tianjin. The supplier turned out to not have the proper export license, and no other freight forwarder or courier company would even respond to our queries.
Docshipper solved everything for us. They helped us transfer the purchase through a suitable trading company with the correct export license, and followed the transport closely and with care all along the way until the truck was outside our door.
Docshipper demonstrated a true pride in their workmanship by how they were direct and clear in their explanations, both when selling their service and when handling problems that came up along the transport. They also had competent people fluent in chinese languages and communication that could manage our suppliers directly during the troubleshooting.
Truly worth every dollar, and more. I would recommend them to everyone handling their ex-works door-to-door projects from China.
9 september 2025
Antwoord van DocShipper Group
Thank you so much for sharing your detailed experience with DocShipper! 🌏💪
We are delighted to hear that our team was able to resolve your complex ex-works situation in Tianjin and ensure your shipment reached Norway safely. Situations like export license issues can be very stressful, and it means a lot to us that you trusted DocShipper to step in where others would not.
Our mission has always been to combine problem-solving, clear communication, and cultural/linguistic expertise to make international logistics smooth and worry-free. Knowing that our dedication and transparency made such a positive difference for your project is the best reward we could ask for.
We truly appreciate your trust and recommendation, and we look forward to assisting you again whenever you need support for your future door-to-door shipments. 🚢✈️🚛
— The DocShipper Team
Devis initial porte à porte modifier 1…
Devis initial porte à porte modifier 1 semaine avant la livraison avec des surcoûts exorbitant, faisant exploser les prix de revient de mes produits.
Inadmissible pour une petite entreprise.
Passer votre chemin.
3 september 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Bonjour,
Nous regrettons votre ressenti et souhaitons apporter quelques précisions.
La première adresse de livraison communiquée se situait dans un quartier résidentiel, inaccessible aux poids lourds, sans quai ni moyens de levage. L’accès était par ailleurs restreint par des travaux faisant l’objet d’un arrêté municipal interdisant la circulation des camions. Dans ces conditions, la livraison n’était pas réalisable comme prévu.
Afin de garantir l’intégrité de vos marchandises et assurer une livraison en toute sécurité, nous avons dû procéder à un dépotage au port et à un rechargement sur camion porteur adapté. Cette réorganisation logistique de dernière minute a entraîné un surcoût, indépendant de notre volonté, mais nécessaire pour que la marchandise arrive en bon état.
Nous rappelons que ces contraintes d’accessibilité ne nous avaient pas été communiquées en amont lors de la mise en place du transport. De même, concernant l’autoliquidation de la TVA, le problème provenait de l’absence d’activation de votre numéro EORI dans les délais impartis, ce qui relève de la responsabilité de l’importateur.
En tant que transitaire, notre priorité reste que le transport et la livraison se déroulent dans les meilleures conditions, avec le souci constant de préserver la sécurité et l’intégrité de la marchandise.
Cordialement,
L’équipe DocShipper
I’m a, “Happy Camper”, with my freight moving experience, to, “The Land of Smiles”.
Last year I retired from work, sold my house, & relocated from Henderson, Nevada, USA to Thailand. Selling a house is stressful enough. Packing & shipping my things to the other side of the world, at the same time, was simply too much for me to handle on my own.
Fortunately DocShipper.com, came to my rescue. DocShipper provided every service I needed to organize & ship my personal things to SE Asia.
I purchased DocShipper’s Door to Door Service, including Packing & Unpacking. The truck arrived on time, & their crew used due care packing all my things in my home. While doing this, they carefully documented every box by number and contents, ready for Customs Authorities’s inspections. I just relaxed in my chair, while they did all the work. What a relief that was.
Behind the scene, DocShipper.com mapped out the entire logistics path. This included warehouse storage, & trucking in the USA. Then booking ocean cargo ship(s), scheduling customs receiving agent, booking warehouse storage & trucking, in Thailand.
DocShipper’s execution of this entire process was flawless, & completely stress free for me!
I want to especially thank the DocShipper, Account Logistics Executive, Constance DITTRICH, & her Team. Constance is a very accomplished professional, that made certain nothing fell through the cracks. She is easy to get ahold of, & kept me informed as my freight traveled around the world.
Constance was gracious & kind when I changed my mind, and extended my storage contract in Bangkok, not once, but twice. It was my good fortune to have Constance DITTRICH overseeing my move to Thailand!
22 juli 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi, and thank you for this wonderfully detailed testimonial!
Reading that you could “just relax in your chair” while we handled packing, documentation, storage, ocean booking, customs and final delivery is exactly the outcome we aim for with our Door-to-Door + Packing/Unpacking service.
Constance Dittrich and her team will be thrilled by your shout-out. Her responsiveness and eye for detail are precisely why nothing “fell through the cracks”—even with your storage extensions in Bangkok.
If you need anything else as you settle into the Land of Smiles—or plan another shipment down the line—we’re here.
Warm regards,
The DocShipper Team
Solid Delivery, almost perfect
Successfully moved my belongings from Thailand to Spain with this company. A good option if you prioritize the safety of your items.
Pros:
- The core service is very reliable.
- The delivery was completed successfully.
- All my items, even the fragile ones, arrived in perfect condition.
Areas for Improvement:
- The shipping ETA lacked precision.
- Instructions regarding EU import taxes were not entirely clear.
9 mei 2025
Antwoord van DocShipper Group
Hi Vitaly,
Thank you for trusting DocShipper with your Thailand → Spain move and for taking the time to leave such a balanced review.
What went well
We’re delighted to hear that every item — fragile pieces included — arrived safe and sound. Cargo safety is our #1 KPI, so your feedback is the best validation for the ops team.
What we’ll improve next
1 - ETA accuracy – We’re rolling out live milestone tracking (vessel departure, trans‐shipment, customs release, last‑mile hand‑off) with automated notifications. This will give future customers — and you on any repeat shipment — tighter, real‑time ETAs instead of broad ranges.
2 - EU import‑tax guidance – Your comment flagged that our tariff memo wasn’t crystal‑clear. We’ve already trimmed the jargon and built a one‑page checklist covering VAT, duties, and payment timing for household goods entering Spain. I’ll send it to you directly and would love your quick thoughts.
If there’s anything else we can fine‑tune, just hit reply — continuous improvement is baked into our SOPs.
Thanks again, Vitaly, and enjoy settling into Spain!
— The DocShipper Team 🚀
Service au top et accompagnement…
Service au top et accompagnement parfait
Je suis très satisfait de DocShipper. L’équipe est réactive, professionnelle et toujours disponible pour répondre à mes questions. Le processus d’importation s’est déroulé sans stress grâce à leur accompagnement étape par étape. Je recommande vivement à toute entreprise qui cherche un partenaire logistique fiable et efficace. Merci à toute l’équipe !
14 juli 2025
Antwoord van DocShipper Group
Bonjour Roger,
Un grand merci pour votre retour ! Ravi de savoir que notre accompagnement “pas à pas” vous a apporté sérénité. Toute l’équipe (ops + account managers) est fière de lire que réactivité, disponibilité et professionnalisme ont été au rendez‑vous.
➡️ N’hésitez pas à revenir vers nous pour votre prochain lot / nouvelle ligne produit : nous pouvons déjà optimiser délais & coûts sur la suite (consolidation, alternatives de transit, conformité).
Si vous connaissez une entreprise qui cherche un partenaire fiable, mettez‑nous en relation — on prendra soin d’elle avec le même niveau d’exigence.
Merci encore pour votre confiance Roger, à très vite sur votre prochain import !
— L’équipe DocShipper 🚀
Great thanks for Mme DITTRICH from Docshipper
I have been working with Docshipper for my imports for over a year now and I am satisfied with the work of Mrs. DITTRICH Constance, who takes care of everything as soon as I request her help. She handles all the paperwork from A to Z, even going so far as to pay my international suppliers to make it easier for me with my bank. I would recommend her without hesitation!!!
17 juli 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Cedric,
Many thanks for sharing your experience! Constance Dittrich and the entire DocShipper team are delighted to know that our end‑to‑end support—handling the paperwork and even facilitating supplier payments—has made your imports smoother over the past year. Helping you focus on your business while we take care of the logistics is exactly what we aim for.
We’re always just a message away whenever you need assistance. Thank you for your continued trust and for recommending DocShipper without hesitation!
— The DocShipper Team
Stellar Service for Shipping
We used DocShipper to move our goods from the US to Thailand, then a year later to move back. Their service is outstanding with prompt, succinct replies and always willing to answer questions and look for options. I would use them again and highly recommend them.
1 juli 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi there,
Thank you so much for your kind words! Helping you move both to Thailand and back to the US was a pleasure for the entire DocShipper team. We pride ourselves on fast, clear communication and tailor‑made shipping solutions, so it’s wonderful to hear that this stood out for you.
If you ever need advice—or another move—just let us know. We’re always here to make logistics easy and stress‑free.
Safe travels, and thanks again for recommending us!
— The DocShipper Team
Great experience overall
Great experience overall, the team was available to respond, explain or intervene on the issues that happened.
Totally satisfied, and would recontact them for any future shipment I may have !
17 juni 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Idriss,
Thank you for your kind words! 😊
We’re happy to hear that our team was there for you at every step — communication and reactivity are key, especially when unexpected issues arise. Your satisfaction means a lot to us!
We’ll be here anytime you need support for a future shipment.
— The DocShipper Team
Great experience overall
I recently shipped some household items with docshipper from Baltimore to New Zealand and it went great! I had so many questions and didn't understand the process at first but they were kind enough to reassure me and everything was smooth.
2 juni 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Raouf,
Thank you for taking the time to share your experience! 🙌
We’re so glad everything went smoothly with your shipment from Baltimore to New Zealand. International moves can feel overwhelming, so it’s great to hear that our team was able to guide you through the process with clarity and reassurance.
We truly appreciate your trust — and we’ll be here anytime you need us again!
— The DocShipper Team
Awsome support
We tried to find and import goods for the members of our sport association (we are around 100 so it was a big order).
And Pierre and Léo helped us to find a supplier that had everything we needed a good prices, plus they took care of the import with professionalism and with a better price that the supplier was offering.
I'm glad we discovered this company on google.
20 april 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Clément,
Thank you so much for your kind words! 🙏
We’re thrilled to hear that Pierre and Léo were able to support your association with both sourcing and shipping — especially on such a large order. Finding the right supplier and handling the import with care and competitive pricing is exactly what we aim for at DocShipper.
We’re glad you found us on Google and we’ll be here whenever you need us again!
— The DocShipper Team
THIS SAYS IT ALL.
THIS SAYS IT ALL.
It took them 4 years to respond to my review.
Do not trust this company.
Staff stole my goods.
Even after showing photo graphic proof of what was collect & what was delivered.
Also my lawyers informed me that this company does not have the correct legal licence to operate in Thailand.
Not but lies from the French sales guy
19 juni 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Chris,
Thank you for your updated review.
You’re right — we did respond to your original 2023 message only recently, and we understand how this may have added to your frustration. While we regret the delay in our reply, please note that it was not intentional but rather an oversight due to internal transitions at that time.
That said, we maintain our position: after a full internal investigation, we found no evidence of wrongdoing or loss caused by our teams. We reviewed the photos and shipment details carefully, and all discrepancies were documented transparently.
Regarding the claim that we are not legally operating in Thailand, this is factually incorrect. DocShipper operates in full compliance through licensed local entities and partners. If your legal representatives have questions, we are happy to respond formally.
We remain open to dialogue through the appropriate channels.
— The DocShipper Team
SCAM
My REPLY to the so called Docshipper team aka Constance Dittrich. You did ask for sensitive documents and I quote:
"We will need you to send us following documents:
- Inventory, copy of the passport, last visa or entry stamp."
SCAM SCAM SCAM SCAM SCAM SCAM
Docshipper Team aka Constance Dittrich replying does not make my review untrue.
I'm warning others, to stay away...
I wanted a quote from the USA to another country. I spoke with Sarah RABAA and from her she said, please respond as quickly as possible and I did at Jun 12, 2025, 11:35 AM and Sarah RABAA message me at Jun 12, 2025, 11:22 AM, after five long days. I receive a quote, but not from Sarah RABAA, from someone name: Constance Dittrich. Stating:
USD 1312 FOR THE AIR FREIGHT
OR
USD 6217 FOR THE SEA FREIGHT
This quotation includes:
Pick up, Loading onto the truck
Ocean Freight up to the port of arrival
Import Charges (Handling fee / ISPS / Registration / DTHC / Port charges)
Import Customs clearance, making sure that everything is okay with the customs office Pick up at port of arrival, Delivery at residence.
This quotation excludes:
Potential:
Storage (upon request) - demurrage (force majeure)
Customs inspection (if subjected to - random operation)
Import taxes & VAT (can apply for an exemption)
Optional Insurance (3,5% of the value you will declare)
GRI/VATOS (General rate increase / Validity at time of shipment), additional volume.
We will need you to send us following documents:
- Inventory, copy of the passport, last visa or entry stamp.
Asking for a copy of my passport, last visa or entry stamp is why I did not respond to Constance Dittrich. I don't know her and I didn't make contact with her, my first message was not even attached. My first contact was with Sarah RABAA.
A shipping company asking for a copy of your passport is unusual and potentially a scam.
Do not let this company ship your items. I know a con when I see one.
16 juni 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Miss BURKHARDT,
Thank you for your message and for sharing your feedback — we appreciate the chance to clarify a few points.
Firstly, Sarah Rabaa is part of our customer service team, which means she’s often the first person to collect the key details needed to prepare a quote. Once those details are gathered, the quote itself is handled by one of our logistics specialists — in your case, that was Constance Dittrich, Senior Logistics Account Executive at DocShipper. This is a normal part of our internal process to ensure you get the most accurate offer.
Secondly, regarding the mention of a passport or visa — these are not requested at this stage. They’re only listed in our quote template as documents that might be required later, but only if you proceed with a shipment involving personal effects. It’s standard practice in international logistics and required by customs in many countries (for example, U.S. Customs & Border Protection : https://www.cbp.gov/travel/international-visitors/know-before-you-visit/customs-duty-information).
So to be clear:
✅ No documents were asked from you yet.
✅ The quote was prepared transparently by a qualified team member.
✅ This is a standard process — not a scam.
If you’re still considering a shipment, we’ll be happy to assign a dedicated point of contact from start to finish.
Best regards,
DocShipper team
Doc shipper are the best .
Doc shipper are the best .
First introduced to Alba who was very helpful and patient with me as it'ook a while for me to get the shipment ready .
Alba Stayed with me throughout the whole time via whats app.
Then I was introduced to Lara who has been with me since .she even advised me on the TOR process to avoid any tax at customs.
Price was great, it's all going to plan, and is actually ahead of schedule.
Also big thanks to the whole team who have been nothing short of brilliant.
Highly recommend Doc Shipper.
Customer service is second to none .
Thankyou.
8 juni 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Tip,
Wow — thank you so much for your amazing review! 🌟
We're truly happy to hear about your smooth experience with our team. Alba and Lara will be thrilled to know their support made such a difference, and we're proud they could guide you through every step, including the TOR process.
Hearing that everything is going to plan (even ahead of schedule!) is exactly what we aim for. Thank you for your trust — and for the kind words about our customer service.
Looking forward to assisting you again in the future!
— The DocShipper Team
Absolutely the worst experience
Absolutely the worst experience. I have been jerked around for 2 weeks, by "Constance", asking me ONE question a day instead of doing the paperwork right away. Then when I asked to seal the deal and get it done asap, she just took vacation for 5 days and didn't have anyone to continue with me. Then she came back and asked "Do you still need me?"
Atrocious.
6 mei 2025
Review zonder uitnodiging
Antwoord van DocShipper Group
I'm very sorry to hear about your experience and completely understand your frustration.
Unfortunately, I had to take a short medical leave during that period. I had set up an out-of-office message with the contact details of my colleague, who was available to assist in my absence.
Before finalizing the transport contract, we needed a few more details to ensure everything was properly arranged and to avoid any logistical issues. I did follow up with you, hoping it wasn’t too late to organize your transport under the best possible conditions.
We truly regret if this caused any inconvenience, and we remain available to support you moving forward.
Constance - AE @ DocShipper Group
The Best Shipping Experience Yet
i've had various experience with multiple companies but docshipper has truly left an impression on me ,
From the very beginning, their team made the entire process smooth and stress-free and They were quick to respond to any questions ive had , they have taken care of everything down to the last detail which made the entire operation smooth and seamless
their dedication is proven by how they handle things, they even gave me tips on how to handle various tasks and quick to answer any of my concerns
that was truly a wonderful experience and i will recommend docshipper to anyone looking for a reliable and efficient shipping services
2 november 2024
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Med Fedi,
Thank you so much for your kind words! 🙏
We’re thrilled to hear that your experience with DocShipper stood out from the rest. Making international shipping smooth and stress-free is exactly what we strive for — and it’s great to know our team’s responsiveness and attention to detail made the difference.
We truly appreciate your recommendation, and we look forward to helping you again anytime you need reliable and efficient logistics support.
— The DocShipper Team
RH# 1
A vice president caught up in the thick of thin things, an EXW shipment of plumbing supplies for irrigation from Eureka California to Caldera Costa Rica is definitely not what I’d like to have on my agenda. Robert’s saving grace is his hang-in-there posture toward any arising challenges in shipping. His outstanding ability to deal with all parties involved is worthy of note. This time he skillfully handled all US export formalities incl. SED/AES filing, pre-pull drayage, not to mention the sea freight from Oakland POL by a 20-footer. Everything ended up working out like a charm!
10 juli 2024
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Dave,
What a detailed and thoughtful review — thank you!
We’re honored to have made your shipping process from California to Costa Rica feel seamless, especially knowing how packed your agenda already was. Robert will be especially proud to read your kind words; his dedication and persistence are exactly what we aim to bring to every operation.
From export formalities to drayage and ocean freight, we’re glad everything went smoothly. Looking forward to supporting you again on future projects!
— The DocShipper Team
great company with great spririt
5 juli 2024
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Shadwan,
Thank you for your kind words!
We’re happy to know that our spirit and values came through in your experience. It means a lot to us!
Hope to work with you again soon 🙌
— The DocShipper Team
DocShipper simplifies global shipping…
DocShipper simplifies global shipping with expertise in every step. They source, inspect, ship and ensure customs compliance. Their experienced team offers 24/7 support at competitive rates. Highly recommend!
28 juni 2024
Review zonder uitnodiging
Antwoord van DocShipper Group
Hi Malak,
Thank you for your amazing feedback!
We’re delighted to hear that our end-to-end support — from sourcing and inspection to shipping and customs — made a real difference. Providing 24/7 assistance and competitive rates is part of our commitment to making global trade as simple and stress-free as possible.
Your recommendation means the world to us!
— The DocShipper Team
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