Video call was good quality, which makes communication a lot easier. The doctor was a good listener (always important) and very sympathetic. He was also very thorough with his tests for variou... Toon meer
Bedrijf heeft geantwoord
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I was waiting an unexplainedly long time to get a simple "Open Referral" from my NHS GP and so, after a bit of research, found that my work Health Cover with AXA gave me the option of using the "Docto... Toon meer
Bedrijf heeft geantwoord
For the first time in a long time I felt listened to and understood. The clinician, Dr Wilkings, was excellent; supportive and helpful, and made suggestions moving forward. Consultation notes were for... Toon meer
Bedrijf heeft geantwoord
Not fit for purpose. Tried to enrol via our company account but couldn't even process my address details, judging by the reviews ive probably saved myself a lot of hassle. Their CQC Overall rating is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Doctor Care Anywhere, we make it easy for you to book a same day appointment with our qualified GPs, 365 days a year, via a high-quality video on your browser, our app, or by telephone.
Contactgegevens
19-21 Great Portland Street, W1W 8QB, London, Verenigd Koninkrijk
- 0330 088 4980
- contactus@doctorcareanywhere.com
- doctorcareanywhere.com
4,3
Uitstekend
1K reviews
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They want copy of my passport - NOT a chance!!
Can't do anything without sending them copies of your photo ID (passport or driving license).
For security reasons I'm not comfortable uploading copy of my photo ID to some random website.
Medical providers can ask to see identification, such as a passport or National ID, to confirm identity or eligibility for state-funded healthcare, but generally cannot force you to provide or retain a copy under GDPR.
They have no business obtaining and holding a copy of my passport. Utterly ridiculous.
8 januari 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Dear Jacek,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Shitty app
Shitty app, and if the app doesn’t work the specialists won’t bother calling you on your mobile.
24 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Daisy,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Useless
Clinicians are often late, and the website was down during my last appointment. I just couldn't join.
Also, I was referred to do a blood test recently, but they didn't send proper info to my GP and only said "blood test" without specifying which one.
I had to call my GP to find out, and was asked to ask DoctorCare to send more info
I made another appointment and asked them to contact my GP with more info again
Then I called my GP a week after, and apparently they didn't receive anything
How many appointments should I have to be properly referred to do a single blood test? 10?
I spend my time and energy to get something out of this service, and every time it's so disappointing. I wish my company's insurance were using another service that could actually be helpful
24 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Thank you so much Dr Farida Mirza!
Thank you so much! My experience was great and my doctor Farida Mirza is absolutely amazing! The only reason I took off one star is because the doctors take a LONG time to log in and I have been left waiting for 5-10 minutes at a time due to "technical issues" so maybe that is something they can work on. You should definitely book here and it is super easy to get appointments for the next day but they usually don't do same day appointments.
12 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great service
Quick, efficient and effective service, would thoroughly recommend
8 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Professional and caring GP
Professional and caring GP, quick and efficient appointment.
3 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Dear Catherine,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Could not have been happier
The appointment came through for the same day with a choice of probably 8+ online doctors and Lewis, the guy I chose could not have been more helpful. He referred me to an Orthopaedic Consultant much, much quicker than would be possible with NHS.
14 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Dear Bob,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Really responsive service at times that…
Really responsive service at times that were convenient.The doctor was able to communicate well with me and I with her with no language issues.Would definitely use again.
4 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Dear Lindsav,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Useful
It is definitely useful when you can't get through to your GP in time.
11 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Dear Rosemary,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great Range of times and Doctors and the Doctor I saw was excellent.
Great Range of times and Doctors and the Doctor I saw was excellent.
I could have easily seen a GP the same day but opted for the next day. There were even appts available through the night.
I saw a really competent doctor who gave me a referal but he also went above and beyond in sending me written advice and follow up reading.
Very impressed with the whole service.
4 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Dear Mr Mcnally,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Really poor customer support who just…
Really poor customer support who just wants to speak over you and have no understanding that a child account has to have an adult on the policy and yet they refuse to help? So confusing and will cancel after having the policy for over 2 years
11 december 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi George,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
After registration appointment was…
After registration appointment was allocated within 15 minutes. Nurse practitioner was extremely knowledgeable and easy to talk to. I was completely satisfied with the service. Compared to NHS this was a breath of fresh air. Amazing all round
12 november 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Thank you for your lovely review, Francesca! We're glad you were able to get an appointment quickly and that our clinician made you feel comfortable and well cared for. We really appreciate you taking the time to share your experience and are delighted you were fully satisfied with the service. If you need any further support, please feel free to reach out.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Really poor experience on my call to…
Really poor experience on my call to doctor to discuss back pain, did not listen to what I was trying to explain regarding, advice was to seek NHS even though I have private insurance and would be seen much quicker. Did not listen when I explained the waiting times over 6 weeks and refused to refer me to a consultant. Would not recommend, the consultation was a pointless waste of time
16 november 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello Helena,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great advice and prompt appointment
1st time I have used this service and would recommend. Dr I spoke to listened to my concerns and recommended exercises which were sent to me directly afterwards with a comprehensive write up.
Told me to try them fir two weeks and book another call for referral if symptoms didn't improve
I was very happy with her asvice
13 november 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Thank you so much for taking the time to share your feedback, Shona. We’re delighted to hear that your first experience with our service was positive and that you felt listened to and supported throughout your consultation.
It’s great to know the tailored exercises and follow-up plan were helpful. If your symptoms don’t improve, we’re here to assist with the next steps.
We truly appreciate your recommendation and are glad you were happy with the care provided. If you need anything further, please don’t hesitate to get in touch.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Easy to use no hassle great service
Easy to use no hassle great service
13 november 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Sharon,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
From app start to referral letter 3 hrs
Offered appointment within an hour.
The appointment was on time.
Referral made. Letter within hours.
5 Srat
9 november 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Thank you for your feedback, Mark. We’re pleased to hear the process was quick and seamless for you — from booking to receiving your referral letter within just a few hours.
We appreciate your 5-star rating and are glad we could support you promptly. If you need anything further, we’re here to help.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Negligent, gaslighting, and emotionally unsafe. I nearly lost my finger. Avoid at all costs.
Negligent, gaslighting, and emotionally unsafe. I nearly lost my finger. Avoid at all costs.
I’m a veterinary surgeon with 10 years of clinical experience. I reached out to Doctor Care Anywhere (DCA) after sustaining a dog bite — only to be met with a consultation that was not just medically unsound, but emotionally abusive.
The doctor insisted on prescribing flucloxacillin, which is ineffective against Pasteurella — a common pathogen in dog bites. When I challenged her and explained the pharmacological risks, she resisted, then said she “needed to check the formulary.” She only conceded after I pushed for co-amoxiclav, the correct treatment. Had I followed her advice, I could have lost my finger — and my career.
To make matters worse, her clinical notes omitted this entire exchange, painting a misleading version of events to protect herself and obscure her lack of pharmacological knowledge.
Emotionally, the interaction was manipulative and invalidating. She was cold, dismissive, and undermining — classic covert emotional abuse, wrapped in clinical detachment.
Despite raising detailed concerns, DCA never reached out to me directly. They only began any form of response after AXA — the insurer — got involved. Even then, their communication has been dismissive, vague, and accountability-averse. They did not investigate until forced, and their behaviour feels designed to suppress, not resolve.
If you’re looking for care that is safe, honest, and emotionally aware — this is not the place. I expected medical support. Instead, I was retraumatised and gaslit. And if something goes wrong, you’re left fighting a wall of silence.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello Ophelia,
We are sorry to hear of the concerns you have raised regarding your recent experience. This matter has been formally escalated to our Complaints Team, who will be contacting you directly to discuss this further.
If you need any support in the meantime, please email us at contactus@doctorcareanywhere.com or call our Patient Experience team on 0330 088 4980.
Kind regards,
Doctor Care Anywhere
Good experience
Good experience, sorted my problem straight away, didn’t have to doctors for a referral, much easier and quicker.
4 november 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Alan,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Same day appointment times and took the…
Same day appointment times and took the time to understand and diagnose my issue. Very much better service than my regular GP!
4 november 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Louise,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Excellent Advice without the Wait
Being able to get an appointment last minute in the evening was so great. The doctor I spoke to was really reassuring and understood my concern and was able to advise me and put my mind at ease.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Nicky,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
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