Dofreality Reviews 62

Pray that you don't get a faulty unit

I bought the H6 on the 27. of October, it was shipped on 29. of November and I managed to get it build up at 22.12. (I had problems with screws and in addition not much time). The first few runs I noticed a strong stumbling when breaking in msfs but only on the left side. After a firmware update, the left side was completely unresponsive. Fast forward to now, the rig still doesnt work even though 110 Mails (not a typo, 110!) since 24.12.23 and 100+ hours on my side try to fix it.

I cannot say anything about the flight experience since it never worked. My main issues, concerns and finally reasons I would not recommend anyone to buy it:

- The Support responds most of the time around 1AM-2AM my timezone CET. If you live anywhere were you are not awake at this time this means every question, result or clarification waits at least 24h. If they don't answered your question --> another 24h.
- Support expect a moderate to high technical knowledge for a regular consumer for fixing issue. This relates to pc/software as well as mechanics. They have instructions online but it is full of typos and sometimes just outdated. Linked videos are outdated as well. 2 requests (with photos attached) I received so you get an idea (1:1 quote):
->" 5)check all silver power modules have a green LEDs on inside them ? and find the corresponding driver board and quickly click this two small buttons on it marked red (one at a time) the motor should rotate in one direction AND another"
->"Yes if the diode doesn't make the light come one you can put them back and try to Disconnect citron wire (#2 in the photo): and see if the light come back"
Another time I need to reset the sensors but the online instructions was just wrong. Depended on your technical skill, you might have trouble to follow.
- The support is friendly but have trouble answering all of the questions asked. In addition I have the feeling the try to keep you busy with tasks instead of fixing the issue once and for all. Other times they were engaged and solution focused but most of the time I felt really left alone.
—> they recommend a team viewer session to fix a issue but don't suggest a time slot. So you answer them with a suggestion you hope they can accommodate and wait in front of your pc hoping somebody connects.
—> After 1 month it was clear that one control box was faulty. I receive a spare control box (took another 2 weeks to ship) and had to pay for the custom fee. Even tough I asked 5 times for a refund (around 30€) with all invoices, support didn't even respond to that question and just ignored it. I don't expect to pay for replacement parts during the first months in my warranty.
—> they say they provide a label for sending back the faulty control box only to ask in the next mail if I already have sent it back (without providing it). I still not received the shipping label to this date.

So are there any goods?

- I can imagine that the rig will be quite cool if it will work someday.

I really hope that one day I can tell you how great the experience of flying in it will be and it was all worth it. Until this day, I cannot recommend buying one.