Door Dash 

This review is as a driver working for door dash. I wouldn’t be surprised if the CEOs of DoorDash were doing everything they could to hurt drivers while laughing at them at the same time. Over the months, DoorDash has implemented multiple different types of systems to rate drivers into tier systems that give them benefits or punishments. It has become increasingly more difficult to get a higher rating and get into a higher tier thus getting more benefits and better orders. The newest system is the worst! They actually penalize US drivers when the restaurant takes too long and the order is considered late. Weirder still, even if the order is delivered on time, we will still get penalized if the restaurant takes too long with the order! Furthermore, how the system works is cryptic and not revealed anywhere, making it a complete mystery. It says lateness is based on the last 100 orders, but only 72 of those orders show up for me and with new ones being on time, the oldest ones are not dropped off. It’s almost like they’re only dropping off the on-time ones while keeping the late ones there. DoorDash also doesn’t give a person enough time to reach the destination, even if the order is picked up on time, not taking into account things like traffic, parking, walking up to the house or 3 flights of stairs to take the picture, waiting for the Customer to answer the door to get the pin, etc. much less having to navigate at college campuses or anything like that. There’s not enough time given therefore we will almost always be late. This also makes for unsafe traffic conditions because drivers will be speeding to avoid penalty thus risking themselves and everyone on the road. DoorDash does not care, they know they can get away with it, because a lot of illegal immigrants are working this job. There’s a lot more I could say with my personal experiences dealing with DoorDash support and other multiple scenarios, but suffice it to say DoorDash is evil.

Took an express order and then made other deliveries on the way. Spoke to customer service who clearly don't care. Do not use them

When it goes right it’s great, which is most of the times

When it goes wrong it feels like you just had your identity stolen. It’s impossible to cancel things, don’t ever “double dash” you aren’t guaranteed to get both things. Nobody can help, nobody. It’s like a pass the hot potato around while you have an 80 dollar charge on your card.

Ultimately, the parent company SHOULD be responsible for all mishaps, make refunds to customers when needed and do their own investigation. It’s not my responsibility to figure out why the restaurant messed up, or did my driver get lost, etc etc etc. there is no way I can tell where the fault lies and I have nobody to assist me when issues arise, everyone’s hands are tied (or at least that’s what they say)

Like mentioned before, you will just feel like a scammer took your credit card info and did what they wanted when it goes bad.

Company should just stop this BS because they are WAY too expensive for these kind of issues to be left unresolved.

Placed a double dash order, immediately one of the places kicked an item off (supposedly the store was out of stock) not sure who lied there but it was definitely in stock, maybe they kicked it because they didn’t want to have to deal with alcohol? The other was for mixing sodas we didn’t need if we had nothing to mix them with. Tried to text with driver, they were responsive, they said they couldn’t cancel it, and it would not let us cancel it either, so I figured if I had them coming I would click the button left for double dash and add a pizza, at the same time I guess the driver was trying to get the sodas marked as out of stock to help us ditch the broken order, I was hungry, my wife was frustrated because there was not enough time to add her order so she did another from another restaurant. Then door dash decides oh shell is out of those sodas you didn’t want so we auto redirect it to a dollar general and then it’s on its way? It was one big cluster over just wanting a bottle of whiskey with some mixers early knowing in a few hours we would order something else for dinner. We even made sure the commonly stocked whiskey had an alternate replacement of the larger bottle if the smaller was out of stock, the liquor caused all the chaos, I guess rule of thumb is to make sure your liquor cabinet is properly stocked before you have that first drink and refuse to drive yourself

That evening we literally had 2 drivers at our house at the same time with a 3rd a stop sign away.

Driver and parent company need employer / employee relationship, this self employed stuff is just an excuse for them to doge responsibilities and blame.

Now can I fault any of these drivers, no, the problem exists with the parent company and its web application (and probably the drivers app too)

As a driver, those offers are wild!!!! 8 dollars for a 30 minute drive?? But I ordered a 4 burgers for the fam and one of them was missing. Filed a report and didn't get money back. All fine, I suspected the driver ate it.

Their website does not provide a way to update credit/debit cards. I have not been able to use the site because the my debit cards have been replaced. Even the edit button does not help to erase the old numbers of the cancelled cards to put in the new numbers

Would like to add another bad review as a driver for DD. As a driver I always accurate and always completed my deliveries on time. Once my internet connection failed for some reason. Was that my phone or my service I do not know. How do you drive without GPS? I got lost a bit and was late because of this. They rush to punish you for this. They immediately put you on the black list giving you bad ratings and 90% completion rate. No matter what. And this was the first time in more than a year driving. The support is probably is the worst of all companies and zero help. It is all automated and makes no sense at all. So, instead of giving your drivers troubles for nothing and for the pennies you are paying them why don't you work on getting more and better orders??? Currently as a driver i see almost no offers. All areas are grey, which means no orders. And most of the offers I'm getting are like $5 for driving about 10 miles using my own car. We are using our cars, insurances, gasoline why do you even send such ridiculous offers to you drivers? I do not even want to mention shop and deliver orders. I tried that but the pay was even more horrible and made no sense because you get more money just to deliver the food. So, I stopped doing this. Unfortunately most if not all delivery companies like this. Overall 1/2 star ratings.