Dotdigital Reviews 760

I've been utilizing this platform for a considerable time now, and it's nothing short of excellent. The user-friendly interface makes navigation a breeze, and the features are robust and intuitive.

What truly sets this platform apart, though, is the stellar support team. Every interaction with customer support has been met with quick, practical solutions. Eunice, my success manager, deserves a special mention. Her dedication and expertise have been instrumental in achieving our goals. Her commitment to ensuring we make the most of the platform is commendable.

This platform and its team have set a new standard in a world where quality customer service is a rarity. Kudos to the entire team, and a special thank you to Eunice, Shermin, Aloysius, and Jonathan!

I have had the pleasure of working with various departments at DotDigital in the last 18 months. The onboarding process was a great experience. The training team and deliverability team were very approachable and were happy to give us their time, knowledge and experience to get the best out of the platform. I immediately felt at ease considering this was the first CRM integration I had worked on.

I'm very grateful we had access to the DotDigital solutions team, who were very patient with us and extremely helpful in guiding us along the way. We've collaboratively introduced a best-in-class suit of automated communications, a step above our expectations.

We meet weekly with our customer success team, Tory & Charlotte who are on hand to answer any questions and provide their support, ensuring the CRM channel is working really hard for us. They keep us updated with the latest product releases, ensuring we aren't left behind and always at the forefront of new technology and other opportunities.

As well as ensuring we are working towards new and exciting developments, they also ensure the channel remains as cost effective as possible, always reminding me where we can save money.

We have a great relationship with Dotdigital and our Customer Success Director, Ashley. He is always on hand to help resolve issues, share knowledge and quick to respond. We have a monthly meet up in the diary, but Ashley always makes himself available outside of this time if needed. Ashley looks out for our best interests and ensures we get the most out of the platform, achieve effective automation and follow best practice.

We used bronto for years until 2022, but were forced to find another solution due to their EOS. We have never looked back. We are so much happier with DotDigital and only wish we had learned of them sooner. The platform is extensive, intuitive, and reliable and constantly being updated and improved in smart customer-friendly ways.

On top of the excellent platform though is outstanding support. Of note is our Account Manager Alyssa Brown. Alyssa is everything one could possibly hope for in helping us navigate all the features of the platform. She is patient, extremely knowledgeable, and resourceful whenever there is something she doesn't know. And, she is always offering us tips on how to work smarter not harder.
All very much utilized and appreciated. We have been so thankful for all her continued support every step of the way.

Alyssa Brown continually provides excellent customer support - following up with updates and regular check ins on the Dot Digital platform. Its a pleasure to work with her.

Service is responsive and platform is very reliable

I would like to commend Eunice for her outstanding service, which significantly enhanced our experience with Dotdigital! Her commitment to delivering fast and accurate support truly stood out during our journey with the company.

Eunice's responsiveness was really remarkable. She always addressed our inquiries promptly and ensured that all our concerns were resolved efficiently and accurately. Her ability to provide insightful guidance and offer tailored solutions to our specific requirements not only proved her profound understanding of the Dotdigital platform but also her commitment to our success.

Once again, thank you so much, Eunice!

Collaborating with Eunice has been truly fantastic. Her exceptional expertise is remarkably insightful. The Dotdigital platform is not only intuitive but also incredibly user-friendly. Even if you haven't experienced it yet, their team offers outstanding support—responsive and consistently available whenever assistance is needed.

Working with Chris has been super amazing. His expertise is outstanding and incredibly insightful. The Dotdigital platform is intuitive and super user-friendly. Plus, their team's support is top-notch—responsive and always there when we need them. I highly recommend Chris and Dotdigital team for your email and SMS marketing needs.

Eunice from DotDigital is a really responsive Customer Success Manager, very solutions focussed and always does her utmost to support any requests or needs we have. DotDigital are very luck to have her on their team.

It was a great location and great speakers, I wish some of the talks provided a bit more value than telling me 'how many emails they sent'.

I went to the Summit this year and it was an incredible experience, filled with inspiring expert speakers and break out rooms with tutorials and guidence.

From the very beginning, the onboarding process was seamless and tailored to our needs, making the transition smooth. Eunice and Shermin, our dedicated account managers, have been instrumental in addressing our concerns promptly and offering invaluable support. Their commitment to providing us with the necessary resources for a better understanding of the platform has been outstanding.

Super useful networking event. Met a lot of like minded individuals

I've had a great experience with Dotdigital's customer service so far. Wonho Kim has effectively helped my team review and optimize our email campaigns and automated programs, and understand how to best utilize Dotdigital's features.

Thanks Wonho, you're the best!

Michel da Cruz Gomes has been an amazing help to our firm and is highly professional and efficient in his work.

The DMA team and I had a great time at the Dotdigital Summit! The speakers were engaging, and the networking opportunities were fantastic. A massive well done to the Dotdigital team for their efforts and managing the event so well. Also a special mention to the food provided. The only negative was the smouldering heat (no fault of the team) but providing ice coffees throughout the day was a welcome addition to try and combat the heat.

I'd also like to thank Frank and Beth for including us in the event and working relentlessly behind the scenes to ensure the event was a success. Look forward to attending 2024!

DotDigital is by far the best email marketing platform I have ever used (and I've used a lot). Not only is the general user interface adaptive, but Wonho, our dedicated Customer Success Manager, is an absolute pleasure to work with. As we meet with him biweekly, he's become an tremendous asset and resource to our team. Won often identifies integral consumer 'Segments' to utilize and ways to improve automations. We really can't thank him enough.

I recently attended the Dotdigital Summit in London and found it a really insightful and enjoyable experience. The guest speakers, including Tim Peake and Rory Sutherland in particular, were really good. The venue was in a good location and I look forward to attending again next year!

I recently attended the Dotdigtial summit and it was a brilliant day of networking and sharing best practice. The morning consisted of inspiring speakers and in the afternoon we were able to attend smaller talks most relevant to our areas of work. I learned so much from the day and left feeling optimistic about the opportunities of email and digital marketing in my current role. And the food was really good. Would highly recommend!