Jamie, a drain doctor engineer, came out to our property, very promptly. Communication was fantastic. He assessed the situation and called another engineer to gain a second opinion. Then gave some kn... Toon meer
Bedrijf heeft geantwoord
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Jamie and Colin recently carried out work on our bungalow drains. They were both extremely friendly and clearly explained everything that were doing. They were professional and tidy. I would high... Toon meer
Bedrijf heeft geantwoord
Having work done on your drains is never something to look forward to but Mark and his co worker were extremely pleasant and carried out the work efficiently and left hardly any mess. I would wholehea... Toon meer
Bedrijf heeft geantwoord
Drain Doctor is a company that seems to be well managed, which is refreshing in modern Britain. Their people seem well selected, well trained, well mannered, good at what they do - from the office pe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Contactgegevens
22 Holywell Road, CH6 5ES, Flint, Flintshire, Verenigd Koninkrijk
- 0808 3019723
Book an engineer in 2 minutes
4,7
Uitstekend
100 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Failed to Turn Up…
I booked a slot to have my drain unblocked between 11.00 and 4.00 today. At 3.55, I phoned to check as no-one had been. I was told there was a delay and they could not make that slot. I cancelled the job with them as neither the office or the workmen bothered to notify me. People like me take time off work (sometimes losing pay) to be at home for a tradesperson to come. It's very poor customer service. When I pointed out the inconvenience, I did get an apology - but only then! If there's a problem, then phone straightaway and apologise!
21 januari 2025
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Hi Glenys,
Thank you for taking the time to leave us a review.
I'm sorry to hear that you were disappointed by the service received.
I'd like to have a look into this for you, please email your postcode and the date we visited you to UK.Feedback@nbly.com so I can investigate.
Kind regards,
Calum
Fast Friendly Service
10 januari 2025
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Brilliant service from Jamie!
Called at 11am and Jamie arrived at 13:30. Brilliant service. Jamie was friendly and really helpful, advised on the issues in an understandable way and thoroughly explained. Thank you, Jamie!
30 december 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for leaving us a review!
It's great to hear that you're pleased with the service you received. 😊
Kind regards,
Calum
The worse customer service I've ever…
The worse customer service I've ever encountered!!!! Quoted me a sky high price. I shopped around and saved almost £2000 with a local company!!!! Never again would I consider using them!!
1 juni 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
I'd like to have a look into this for you, please email your postcode and the date we visited you to UK.Feedback@nbly.com so I can investigate.
Thanks,
Calum
Great service
Great service, arrived on time on both occasions and work carried out really efficiently.
3 december 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for leaving us a review!
It's great to hear that you're pleased with the service you received. 😊
Kind regards,
Calum
Veru efficient service from initial enquiry to completion of job
Efficient, friendly service from start to finish. Good communication Kept in touch re arrival time. Problem explained well and resolved.
1 november 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for leaving us a review!
It's great to hear that you're pleased with the service you received. 😊
Kind regards,
Calum
Reliable and excellent tidy job
Reliable and excellent tidy job. Very pleasant guy
17 oktober 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Awaiting full report but engineer was…
Awaiting full report but engineer was friendly, thorough, knowledgable and professional explaining the underground systems
16 oktober 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Blocked drains
Called and cleared blocked drains within a couple of hours. Mum said the guy who turned up was lovely (and she is hard to impress). Lovely friendly lady on the phone. Fab service! Thank you!
19 september 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Hi Michelle,
thank you for your 5* review.
We're very pleased to hear that our team met your Mum's high standards and cleared her blocked drain quickly.
Regards
Emma
Outstanding Service
Mark arrived within 2 hours of me calling. He went above and beyond to resolve a drain that was blocked with tree roots. Access under my imprinted concrete drive was really difficult but he managed to do it without any damage. He worked very hard to resolve the issue and left everywhere clean and tidy. Thank you very much Mark.
17 september 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Hi Barbara,
thank you for taking the time to leave a review.
We're delighted that Mark got to you quickly and sorted out your blocked drain.
We hope you won't hesitate to call us again if you have any further issues.
Regards
Emma
Fast response and work done to an…
Fast response and work done to an excellent standard for a very competitive price
16 september 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for leaving us a review!
It's great to hear that you're pleased with the service you received. 😊
Kind regards,
Calum
Came to me within 2 hours fixed the job…
Came to me within 2 hours fixed the job very friendly and efficient
13 september 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for leaving us a review!
It's great to hear that you're pleased with the service you received. 😊
Kind regards,
Calum
Excellent service .swift action and…
Excellent service .swift action and arrived dead on time
Can’t rate them enough
Very helpful service
Thank you
5 september 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for leaving us a review!
It's great to hear that you're pleased with the service you received. 😊
Kind regards,
Calum
Quick, helpful service
Quick, efficient service. Great communication throughout.
23 augustus 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Quick response to blocked toilets
Quick response to blocked toilets
Problem was identified and sorted out efficiently
Thank you
2 augustus 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Excellent service!
Great service! The engineer was polite and friendly and got on with the job. Would use again for sure!
29 juli 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Would highly recommend
Would highly recommend.
We had a lovely guy called Jamie come out to help us. Would definitely use again.
Office staff also very nice to deal with.
Thanks
23 juli 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for leaving us a review!
It's great to hear that you're pleased with the service you received. 😊
Kind regards,
Calum
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Good work
Very helpful in the office. Work completed cleanly and quickly.
15 juli 2024
Review zonder uitnodiging
Antwoord van Drain Doctor - Chester & North Wales
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
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