Drain Doctor - Derby Reviews 

Very helpful company, the onsite job was completed with a profession attitude via a very competent operative, Paul. The office staff were very helpful too.

Super fast attendance from my call out to an over flowing drain
Friendly engineer who explained everything as he went along

The lady who took my call was very pleasant & efficient. She organised a quick appointment & the gentleman was very thorough & discovered the blockage was a shared pipe so instructed the owners of the other two bungalows to also contact Severn Trent Water. He was very honest & told me the initial quote would now only be £108 for his call out & investigation instead of £235 for unblocking. I would recommend Drain Doctor.

Great communication, stayed late to get us sorted.

Wayne came out and spent time checking out our issues and making suggestions. Great help!

Very quickly sorted the problem!
Approached it intelligently.

Excellent
Brilliant
Great job and fair price
Wayne gentleman thanks👍

Carla on the phone was really helpful Paul came on time as promised did a great job
Made the experience very easy for me thank you

Very quick after phoning them they were here explaining everything to us what they are doing and what needs to done the men were very nice and helpful recomend them to anyone

I Rang with my query and was booked in for a free call out quote the same day, and the problem was resolved the day after, Paul is very professional and such a nice gentleman, he has been out to my shop twice now and has resolved the issue to why these problems are occurring, would highly recommend this company to anyone.
Very professional, fast response from the get go ☺️
Very happy customer.

Desperately needed a blocked Sewar clearing on a bank holiday evening. Phoned a local supplier who was ill in hospital, and he said he would contact someone he recommended. Received a call next morning from Drain Doctor and they said they’d be out at 2:30pm. Jordan phoned me at the gate at 2:30pm. I explained the problem and he was able to quote me all figures. I said I was happy to proceed and he called me just 20 minutes later to say he’d been able to jet the blockage easily and that I’d be invoiced by email.
What a fantastic service and superb communication from the admin and technician. Highly recommended 👍

***Edit today - 19th may 2025.

After having drain doctor back out today, we can confirm the below review no longer stands.

A blockage 7 days later, incorrect information given to us by Paul. Wrong advice given. Wrong information regarding the drains given.

He didn’t even open one as ‘it isn’t to do with your house, yours flows to the road & this one is your neighbours only with nothing of yours flowing through’ when in fact it does have to flow and we have a bowed pipe.’

I assume cause it was bank holiday and the last job, it was an easy way out.

Today’s technican was really informative and helpful, gave us some advice to avoid replacing the pipe. This rating does not relate to today’s visit only 5th may.

Really disappointed. ****

Really friendly and reassuring technician who was so knowledgeable!

He explained the problem, fixed the problem and gave us more advice on how to fix!

I didn’t take his name but we had a slot in Mickleover bank holiday Monday!

I would definately recommend using drain doctors although I feel the pricing is a bit much but the work they do is 10/10 the young lad was very friendly and had alot of knowledge and shared some good practices to avoid blockages. Thank you so much

Promptly answered phone call first thing and a timely scheduled visit the same afternoon. Very courteous and knowledgeable young man who quickly found and dealt with the problem. I am very satisfied with the service provided and will definitely recommend.

After spending approx half a day trying to unblock a drain gulley with a domestic jet wash with a drain unblocking attachment and drain rods, I realised I needed professional assistance. After searching the internet for local tradesmen I completed an online form for Drain Doctor, whilst visiting a family member in hospital. Richard called me that same evening about 1 hour after completing the form. I discussed my situation with him, and an appointment was arranged for the following afternoon. The following day Richard contacted me to confirm he was on route & 30 mins away. On arrival a survey was carried out to confirm work required and the issue & pricing discussed prior to work being completed. After approximately 30 mins of high pressure jetting the blockage cleared and the overflowing grey smelly water started to disappear.

Contacted them online and they called me back that evening.
Got a plumber round in 2 days. After a short period he diagnosed the issue.
Really easy, and staff were all great to deal with.

Had a blocked drain, Drain Doctor attended and quickly / diligently unblocked, was good service and good value would use again.

What a great experience, having Drain Doctor out. They came out within 24 hours of a blockage (when the company I paid monthly to come out couldn't for 4 more days!) and they provided a quote which was more than fair and cleared the drains there and then.
They diagnosed the issue, provided photos and showed a video to prove what they were saying then advised me on what was needed. I was sent the quote which I agreed to and they were booked in at my earliest convenience.
They were polite, friendly, reassuring about what would happen and cleared up brilliantly at the end.

Exellent service. Very professional clear, friendly and great job. Thanks a lot. Highly recommend and will use again, hopefully not too soon

Great job, explained everything very clearly,was very friendly would recommend AAA