Drain Doctor - East Anglia Reviews 

Casey rang to confirm he was on his way with an updated eta, once arrived he carried out another inspection and then commenced the task, it turned out that the issue was more than expected but he went out of his way to assist and advise me how to proceed which helped me no end. Would recommend

Excellent service as usual. Jordan is very personable, professional and efficient. Thank you

Braintree Essex Excellent service, very friendly guy, arrived on time, found the problem immediately , quoted to solve the problem, got the drain cleared, everyone happy, Thank you

A swift and professional service. Casey attended our property to resolve a problem. He was knowledgeable and efficient and we are pleased to recommend this company.

Arrived promptly as scheduled. Undertook investigation work and kept me fully informed throughout. Patrick was very personable and able to communicate in a way that was understandable.

The whole experience was amazing. I left my problem on DrainDoctors website on Monday, they responded that day with an appointment for today (Wednesday). A text today received at 11:28 stated James aimed to be with me in 1hr and 45 minutes; and he was on my drive at 13:15 exactly. I outlined the problem, - a ground floor loo was very slow to drain after flushing. He investigated and found the blockage was in a pipe several metres from the house. He cleared it and all is well now. It was interesting to look down his "endoscope". From arrival to paying for the job took 55 minutes. - £348. Factor in that he came from the other side of the county, was skilled and fully equipped to investigate, I concluded it was value for money; a first rate service.

I found the engineers themselves to be very professional and helpful. The first visit in December identified a blockage caused by sanitary products and limescale, which was cleared and the pipes were blasted. Unfortunately, just over a month later the same pipe became blocked again, this time due to a significant limescale build-up.

Given the short time between call-outs and that the issue was limescale on both occasions, I was disappointed that no goodwill gesture was offered, especially as I was charged over £600 across the two visits. I understand policies around time limits, but I had hoped for a bit more flexibility considering the circumstances.

Overall, the engineers were excellent, but the customer service response to my complaint fell short of expectations. For that reason, I personally wouldn’t use Drain Doctor again.

Very reliable friendly and knowledgeable what more do you need

from initial call out, to job completion in 4 hours.

Solved the problem. Worked hard. Knew his stuff.

Great service. Had an engineer out the next day. Drains cleared and surrounding area cleaned up really well. Casey was friendly and helpful. Service with a smile even on a very wet and cold January day.
Thank you ☺️

Prompt responses, email. and visitation. Kevin most helpful, courteous and extremely knowledgeable

Jordan quickly resolved the issue and highlighted areas that would need to be addressed to ensure no issues in future.

Brilliant service Patrick was very helpful and solved the issue for us

Excellent Service within less than 24 hpurs
Jamie solved the blockage in a very short time in an amiable way and was a pleasure to meet
Very Many Thanks
Peter and Wendy Jones. Gt Barton
19/01 /26

Excellent communication, very professional. Tricky job as no external manhole access, so special equipment used to unblock stackpipe via toilet access. The engineer was very prompt, polite, professional and courteous. Would use them again, and would recommend.

Professional & courteous Service.
Patrick attended on the day I was advised and quickly started to investigate the issue. Issue was diagnosed efficiently and then corrected in a few hours.
Having been on the tools and still running teams of site based plumbers I can tell a decent engineer when I meet one. Patrick's a good lad, thorough, genuine and a credit to Drain Doctor.

We have been so impressed with the service we received. Everyone has been so helpful and prompt in their responses.Kevin was an absolute superstar and we couldn’t be happier with his advice and service. He is an asset to your company and deserves a huge thank you.

Very gd service