Drift Reviews 

Drift is delightful, delicious and always exciting to open latest scent!

This company has atrocious customer service. When you place an order it will take 15-20 days to receive it at best. They tell you it is processed within 48 hours. Not true. They then say “it has shipped”. Not true. From the time they say it shipped until I receive it takes at least 10-12 days. There is no shipping that takes that long. Unless of course it is by horse and buggy. There is no reason that the product should be received any longer than a week. I will no longer use Drift. There are a lot of other options out there

Much like other reviewers, they auto enroll you in their subscription service and then fail to even notify you of said enrollment. Good luck getting in touch with a human as there is no customer service number to be found. I have emailed them several times to address the issue and they only responded once that the subscription had been cancelled. Chargeback forthcoming.

Scummy business that disguises it's product as a one off, then enrolls you into a subscription.

I've twice blocked payments to them on my bank, only for them to somehow bypass that and continue charging me. And I never once created an account, so they signed me up without one, making it impossible to cancel for almost an entire year. And only recently did I have the option to activate an account with a sub to cancel.

This should be illegal. This is how to instantly lose credibility as a business and ensure that no-one returns

Wonderful scents, easy ordering, great customer service!

Honestly, haven't even received the product yet but I'm pissed at the way they operate.
Bought one diffuser and one scent bottle to try it.
When I go to check on shipping, i realize that they signed me up for a subscription that took 10 steps to cancel.
Not a single email about said subscription and nothing in the buying process.
Sneaky, distasteful.

stay away from this at all costs. its impossible to stop a subscription and there is no one to contact. they hide anyway to discuss an issue with a human

Let me start out by saying great product. They get a 1 star for reliability, accountability, and support. Signed up for a subscription, multiple times they didn't ship my order, had to contact them to get it fixed or on the way. Latest time, haven't received it and cant get a refund, stole money from me. No way to contact them except dumb ai chat or email which doesn't always get a response, or its an ignorant response. Great product however, too bad they can't get it together. Canceled sub.

I ordered the first kit off Amazon, which thank goodness sounds like the way to go after reading the myriad of reviews all expressing the same frustrations about their subscription model and difficulty cancelling or not knowing they signed up in the first place.

The scent I purchased (Teak) was so insanely mild, I could barely smell it when I put my nose right up to it. I left a comment on a FB ad and to their credit, they almost immediately contacted me and offered to replace the scent, which arrived fairly quickly. However, it’s still so mild that it’s barely noticeable. This time I got “Open Air” and within the first two days, I can barely smell a difference or anything that would make me or any passengers notice that the car smells particularly good.

While, I can’t comment on the subscription problems so many others seem to have, after trying two of the wood blocks, I still ultimately feel like I paid $13+ for a wood block that looks nice. Is it me? Other than the subscription issues others are reporting, do I just have a lack of smell or something? Forgetting the subscription issues, are people actually saying the scents are noticeably good or giving off fragrance at all? I feel like I notice those cheap little trees more than I notice these, even though the little trees only last a few days.

My experience with customer service was actually great. Hence, the 3 stars but the product itself leaves much to be desired. They clearly need to fix this subscription issue people are having, but they also need to increase the potency of the product and not advertise that it lasts 30 days. It was barely noticeable out of the package twice with two different scents for me. It’s a shame because the concept and look are great, but the execution needs to seriously be tweaked.

Customer service sucks!!!!! One month, 3 emails sent no one responded. Scent also only last a week in the car!!! The wood has smell but it does not spread in the car.

The scents are good. However, my order was made into A Subscription, which I never wanted. All of a sudden I'm charged for another purchase, which feels sneaky wrong. Now that this happened, I will never order from Drift again. I simply want to place an order without being tricked into a subscription.

I had to email about my second order and didn't receive it until 2 months later

The product, fine..whatever. But even if you choose a single one time purchase, they sign you up for a subscription without notifying you. You don’t receive a subscription confirmation via email nor a notification when your next subscription is about to be fulfilled. I got hit with a surprise billing and shipment at 2 AM.
Reached out to customer support about this issue. I got ghosted within 12 hours. Had to call my bank and have my card canceled just to avoid billing from them because you can’t delete your card information off their site. BS company with BS ethics.

Product smells nice, especially like the plug-in. HOWEVER, I discovered that, while I only placed an order once, I was automatically enrolled in a subscription that I did not consent to. The cancellation process of that subscription is convoluted and confusing. I feel that this company is guilty of deceptive business practices, essentially doubling your order without your knowledge or consent.

I have no major complaints about the scents themselves, aside from the fact that the selection is somewhat limited. My biggest issue with Drift has been the customer service and the way they handle subscriptions.

I originally had an issue with my device leaking during a move, which eventually caused it to stop working. To be fair, Drift handled the replacement quickly and sent me a new device without much hassle. I returned the defective one as requested, so I had a positive experience with customer service at that point.

Unfortunately, things have gone downhill since then.

Drift has been revamping its website, and during this process, customers apparently lost the ability to manually skip subscription shipments the way we could previously. Because I don't go through the scents quickly, I don't need a refill every month. This means I've had to contact customer service **every single month** to skip my subscription. That was already inconvenient, especially with an extremely busy schedule, but I was willing to deal with it because I liked the product.

August 2026 was the last straw.

I contacted customer service to cancel my September shipment. They replied almost immediately saying they suddenly **couldn't locate my account**, despite the fact that I've been emailing them practically every month this year for the exact same reason. After that initial response, it took DAYS to get another response. I had to keep emailing them because I was trying to prevent the order from being shipped.

Eventually, the order was shipped anyway. Then, conveniently, I received a response telling me that because the order had already been fulfilled, there was nothing they could do.

I explained that this was not acceptable and specifically told them that I wanted my membership canceled. **They never responded.**

I finally had enough time to log into my account myself today, only to discover that my membership **had not been canceled at all.** I ended up canceling it manually myself.

That's an incredibly frustrating customer service experience.

I don't mind paying for products or premium services when a company treats its customers with respect, communicates clearly, and makes an effort to build a relationship with the people supporting its business. What I don't appreciate is feeling like I'm being treated as nothing more than another subscription payment.

It's especially disappointing because I genuinely liked the scents and wanted to continue being a customer. But good products don't make up for poor customer service, especially when the company makes it unnecessarily difficult to manage a subscription that **I am paying for.**

At this point, I would rather take my money elsewhere. It's a shame because I enjoyed the product, but I don't want to continue supporting a company that has made something as simple as skipping or canceling a subscription this difficult.

I canceled this subscription and they kept sending me the item.
After emailing they refused my return for refund.

The subscription is also pretty sneaky.

Honestly I liked the product but the service has been so awful I will never bother with this again.
Plenty of other products of the same quality

I’ve been trying to cancel my subscription for months now but nothing will happen. They didn’t even send me my first package. Don’t waste your money.

They will create subscription on your behalf without letting you know than. Charge you monthly. When you will ask for refund they will charge you for return shipping again even if you did it before they ship your “order”( in my case it took them a week to ship). Its a scam

I ordered once and now they keep taking money from my account and sending more even though I didn’t ask them to. Even changed my credit card and they are still taking the money!!!