Drone Doctor Reviews 

408
•
TrustScore 5 uit 5

5,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy to use website, clear instructions, fast replies, well priced and quick turn around. Hopefully wont have to use again (lack of talent on my part caused this issue), but will definitely recommend

Beoordeeld met 5 van de 5 sterren

I’ve unfortunately had two separate drone crashes, both of which the drone doctor have helped me with. The process is super simple, I believe they are reasonably priced and they are a pleasure t... Toon meer

Beoordeeld met 5 van de 5 sterren

A very speedy process. Did exactly what they said they would and did it with the minimum of fuss and great communication the whole way through.

Beoordeeld met 5 van de 5 sterren

Superb service. I live in the North of Scotland but the combination of Drone Doctor quality service and Royal Mail speedy delivery meant despatch to return home was only 5 days. Saturday : Air... Toon meer

Bedrijfsgegevens

  1. Zakelijke diensten

Informatie afkomstig van verschillende externe bronnen

In a hurry? Fastest and easiest DJI repairs in the UK! Book your drone in to be diagnosed by one of our qualified and highly experienced Drone Doctors today.


Contactgegevens

5,0

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TrustScore 5 uit 5

408 reviews

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5,0

Alle reviews

(408)

19 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very proffesional and very quick…

Very proffesional and very quick service. They even cleaned my drone. It only took a few days to ship the damaged drone and receive the repaired one . I highly recommend Drone Doctor!

28 oktober 2023
Beoordeeld met 5 van de 5 sterren

What an excellent company

What an excellent company. I contacted them and the fellow I spoke to gave me advice and now my drone is flying again. All without a charge.
You cannot get better than that.
Thank you.

30 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Fix !! DJI WHO?

I LOVE DRONE DOCTORS! DJI WHO? They did exactly what they said they would and MORE! When I got my drone back few weeks ago, I wanted to change the propellers but DJI had tightened them so tight, I couldnt remove them. I spoke to Drone Doctors about this and they said no worries we will help you. They sent me a screwdriver that fits amazing with the DJI Drone and it worked a treat! So thank you very much for that.

They then said If that didn't work, to send it in and they would fix and replace for me FREE OF CHARGE! Which is super nice.

Thanks to everyone at Drone Doctors especially Sheldon, who called me on Sunday to put my mind at ease.

1 september 2023
Beoordeeld met 5 van de 5 sterren

Response

Responding to every email promptly and carrying out the repairs in the timescale promised. Also website easy to use.

28 september 2023
Beoordeeld met 5 van de 5 sterren

Top notch

Great communication with updates and a fantastic service. Can't fault Drone Doctor at all. Thanks for fixing my drone!

28 september 2023
Beoordeeld met 3 van de 5 sterren

Sent my drone in for repair

Sent my drone in for repair, was quoted by phone at a price of around 200, the quote was 400 with a little change. As part of this quote, i was told that a part of my drone was broken and would ned repaired, but this was not broken when this was sent in to them. I called and challenged this, and was told that it was crash damage, but I have pics that proved it wasn't broken when they got it. Ultimately they did repair the broken cover Free of charge, sent the drone back, and waived the diagnostics fee which is why this isn't a 1* review. But I do have bad taste after this experience and questions are raised about the integrity of some repair techs as I fear they damaged my drone and tried to get me to pay to repair it.

18 september 2023
Review zonder uitnodiging
Logo Drone Doctor

Antwoord van Drone Doctor

Hello, thank you for your review however you have not been entirely honest. We did not damage your drone and we waived the diagnosis fee and postage because of your conduct on the phone to my colleague, accusing us of damaging your unit when we did not.

Furthermore, priced provided on the phone are not quotes. We can only provide rough prices based on *what we are told*, this would have been made clear at the time.

I'm quite disappointed that you have chosen to give us a poor review when we have basically given you postage and repair parts for free.

Beoordeeld met 3 van de 5 sterren

Expensive

After finding out the hard way that trees don’t move, I sent my drone off to drone doctor for repair. A week later I received an expensive quote back which I refused and instead payed the £20 to get my drone back. I then sent my drone to DJI for repair where I was quoted £105 less. Although I don’t doubt that you’d get a quality repair, expect to spend a bit more if you do decide to send your drone here.

1 september 2023
Review zonder uitnodiging
Logo Drone Doctor

Antwoord van Drone Doctor

Hi James, sorry to hear about that. Whilst I'm pleased that DJI gave you a better deal, I must point out that they are not always cheaper. In many cases our repairs can be significantly cheaper than what DJI might quote, as their quotes can be quite inconsistent. One also has to pay import VAT and duty when the item is returned from their repair centre in Holland.

Beoordeeld met 5 van de 5 sterren

Exceptional customer service

A minor brush with an overhanging tree branch leaving my DJI Mini 3 Pro mortally wounded resulted in a call to the Drone Doctor. Calum was super helpful over the phone and I sent my drone off via Royal Mail 24 on Monday afternoon. It arrived Wednesday morning and within minutes it had been assessed with details of the issues provided by phone and two estimates for repair available via the online portal. I needed the drone for holiday the following week so opted for the emergency repair which comes at a 35% premium but was worth every penny. Within hours of accepting the quote the drone was already on its way back to me and arrived safely on the Friday, looking like new. The communication was first class and the repairs have been carried out to a very high standard. The customer portal is very user friendly and updates are provided by email and text. Overall this is an outstanding company providing exceptional service. I wouldn’t hesitate to recommend but hopefully I won’t need to use them again 😉

25 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

How a great company should be

Good, honest company with great communication. From start to finish the process is really simple. It’s not cheap but I would worry if it was; it’s an expensive bit of kit that you’re getting repaired.
I didn’t shop around for quotes as these guys came highly recommended and I can understand why.

10 augustus 2023
Review zonder uitnodiging

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