DRPower Equipment Reviews 578

My questions were answered the week before by Annamarie and I called her back last Wednesday to order a DR ProSP. She was very helpful in assisting with my phone purchase, assisted with proper accessories, and answered technical questions through her support team.

Ordered on phone and person was very helpful with my order.
Shipped very quickly.
Brush hog is a beast and just rips thru thick brush and trees.

Essay to law the web site. Customer service knew just what I needed to complete the sale

I ordered two belts for my tow behind mower and received them on 4/7/26.

The best part of my experience was the easy to navigate through the process of the purchase. I can't wait to receive my stump grinder, I believe it will elevate my business. Thank you Dr. Power equipment.

I had a very bad experience last year when they changed warehouses and was very nervous about dealing with DR parts again ,I dealt with a parts guy his name was Gerry and was knowledgeable with my Spliter and we talked and my parts are on the way hope they show up better than last year 3 months anyhow hays off to Gerry

DR Customer Service was kind, efficient and was able to resolve my dual payment issue completely. He made the entire process easy. This is one more reason why I have several DR pieces of equipment. No one else I would trust.

I discovered DR Power years ago and a lot of my toys are orange. I have never been disappointed in any of your products. This time I needed a new hose for my Pilot 200 because of years of use and running into stuff. There are many offerings for DR products but as I age, I am having to slow down. I hope to pass your products to someone who loves them as much as I do.

The mower I bought was on sale so I received a great deal. The shipping took a little longer than originally quoted. However it was bigger than I expected, which made it even better deal. XPO Depot was amazing. They even took it out of the shipping crate so I could get it in my vehicle. The one guy even said he would have brought it to me had he not had his truck full Amazing service and great deals. Will definitely order from them again

Easy to order the only issue I have is with shipping I would have like shipping to my door to wheee the driver would unload your purchase instead off over charging $50 to deliver

I called to extend the warranty on our brush trimmer. The person I talked to looked up the invoice gave me a price, I paid with a credit card, and an order confirmation was emailed. The transaction went very smoothly.

Ordering process was easy. Delivery was fast. Assembly instructions are terrible, though. Larger inset pictures would be great, or videos. Machine looks like a beast. Snowstorm coming tomorrow.

DR pull behind brush mower sucks. I would NEVER recommend one

We have purchased DR Power Equipment several times during the past 25 years. Our splitter and chipper have lasted and worked very well for us -- and are still going after about 25 years each. We just purchased a DR Walk Behind Mower directly from DR. Curt was our salesperson -- he was extremely knowledgeable and able answer every question, as well as help ensure the mower arrives when it best meets our schedule.

I spoke to Dr about my walk behind mower 28 Aug 2025. I ordered a cable to engage the wheels and a drive belt. The lady was helpful and said, Sept 12. I called again in Oct and was told that they were moving to a new building and that the items would be sent out shortly. I spoke to Mike at Dr mower in Nov and he said that I would receive the parts in a week. Mike is a liar. I called in Dec and spoke to an older lady and described the situation. As of today, 1 Jan 2026. I'm still waiting. This is one of those companies that's all sale and no service. Don't walk away, run.

It has been 9 days, went to Ft. Wayne 2 times, stayed home for 2 different appointments, still don't have it.

I ordered replacement wheels Aug. 21 of this year 2025. They did not ship until Oct. 24 of this year. I asked to cancel, I had already purchased them somewhere else, but they couldnt/wouldnt. I refused delivery Oct 28th. They were received by Generac on Nov 3rd.I just received a return order number on Dec 23. saying that I needed to ship the wheels back. The same wheels that they already received back on Nov 3rd.

Incredibly disappointed
I ordered a Leaf vacuum in October for our NJ home
tons of typical leaves
My card card billing has a Florida address
that where they shipped the machine which is still sitting on the pallet in my front doorway because one thats not where I wanted it , two there arent any leaves in florida to vaccum and Im guessing it doesnt work on Palm fronds. I notified them in less than 24 hours after I got confirmation and realized they have wrong address. I notified them again a day later because I got no response, I got a response on my 3rd email to them, saying the machine was already on the truck and they would notify the carrier to reroute to NJ coming from New England , I didnt think that was a majpr issue regardless I'd still have to pay for additional service. About a week later, it was sitting on my Florida doorstep and now over a month has gone by, no response, no resolution and no apology

Woman rep was knowledgeable and a pleasure to deal with.

everybody was very knowledgeable and polite.