tterly useless company. Used to be a customer for online supplies, but they have removed all online stores and now concentrate on a ridiculous snowflake website that does absolutely nothing! Probably... Toon meer
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Lees wat reviewers zeggen
Overall I was very pleased with the order process and quality of the end product from DS Smith ePack. The only reason that I have not given 5 stars is that I felt there could have been more attention... Toon meer
Really helpful staff at DS Smith guided me to the best product for my needs. The price was fabulous, the delivery was quick and problem-free. The product is a good-looking, robust box that has protect... Toon meer
Took 5 days to deliver what they promised in 2. Boxes were useless at that point. Also, deliveries for clothing boxes came separate (bars on one day, cartons 3 days later. Then said they would acc... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
DS Smith ePack is the one stop shop for your e-commerce packaging. Our product range covers specially designed corrugated e-commerce boxes, leveraging DS Smith’s vast packaging expertise, as well as a carefully selected range of supplementary products - everything you need to pack your goods efficiently and create an impressive unboxing experience.
Contactgegevens
Euston Road 350, NW1 3AX, London, Verenigd Koninkrijk
- 01908 088888
- shop@dssmith.com
- dssmithepack.co.uk
2,3
Slecht
238 reviews
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Fantastic company highly recommend.
23 oktober 2020
Very helpful customer service
Very helpful customer service - knowledgeable, incentivised me to make purchase
16 oktober 2020
Ben Shute - DS Smith
I don't normally write reviews, but I had to comment and praise your Customer Service Agent Ben Shute. He went above and beyond in assisting me with a delivery that never got delivered by your agents DHL. Ben made sure that when he set my expectations they were met and he also ensured that he called me to give me an update. Agents like Ben are a very rare breed, he did exactly what he said he would do and always in a timely manner, but the fact that he was friendly and responsive was brilliant. DS should definitely hold on to Ben and reward him for his continued efforts in ensuring your customers have the best experience when dealing with your Company. Big thanks to you Ben, you were a star.
16 oktober 2020
Wow!!!
Wow! Great service start to finish. Quick delivery and my boxes look great!
9 oktober 2020
Review zonder uitnodiging
Great experience over all
9 oktober 2020
Review zonder uitnodiging
Great service and pricing
9 oktober 2020
Review zonder uitnodiging
over a week for a price and then its…
over a week for a price and then its wrong. It then goes to the bottom of the pile. Still waiting for the price. Apparently its everyone being let down not just us !!
8 oktober 2020
Review zonder uitnodiging
Good product and service thanks
8 oktober 2020
Good product but arrived a day late
Good product but arrived a day late, even with highest priority shipping.
7 oktober 2020
Antwoord van DS Smith ePack
Hello Antony,
I am sorry to hear your order has arrived late. We are always trying to comply with and improve our service level and will make sure your next order arrives the day expected. The surcharge for next day delivery has been refunded already.
Best Regards,
Anna, DS Smith ePack
The best mailer boxes I’ve found
Love the DS SMITH boxes and exclusively use them for my business. I love that there are such a range of sizes and they are affordable. I searched for ages for mailer boxes that suited my needs and DS SMITH ticked every box (haha box). Delivery is fast and although I have never needed to contact them, my emails are very friendly and welcoming
7 oktober 2020
Great Eco Packaging!
This is the first time I have ordered from you and I wasn't disappointed. Ordering was easy online and delivery was quicker than stated so I am very satisfied. The products were exactly what I expected and the quality very good. I particularly like these sustainable eco packaging products. They compliment my hand made wool felt items which also use sustainable materials. I was looking for this kind of recycled packaging for sending my products out safely to my customers so thank you 'DS Smith ePack'!
7 oktober 2020
Review zonder uitnodiging
The boxes are really great
The boxes are really great, but the packaging was a bit weak and collapsed during transit. Luckily, my order was salvageable, but I didn't appreciate the mud I had to scrape off first! I will be ordering again.
7 oktober 2020
Review zonder uitnodiging
Antwoord van DS Smith ePack
Hello Lesley,
Thank you for your feedback. This will be forwarded to our warehouse and we will make sure your next order will arrive in an excellent state. Thank your continuous trust!
Best Regards,
DS Smith ePack
Ignored
We’ve contacted you 3 times for a quote on a business plan and you have never replied. Customer service is very poor.
7 oktober 2020
Review zonder uitnodiging
Antwoord van DS Smith ePack
Hello Jamie,
I am sorry to hear you did not receive a reply to your request yet. You have just been assigned to an Account Manager who will contact you within the next 24h. For immediate support, you can always reach us under 01908 088888 and we are happy to help :)
Best Regards,
Anna, DS Smith ePack
Great service and fast delivery
17 september 2020
Review zonder uitnodiging
Would use again.
Straight forward purchase, happy with product. Would use again.
16 september 2020
Review zonder uitnodiging
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