Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered & expected a couple days for delivery but it came next morning 👍 Price was brilliant as it came with batteries & charger Overall really pleased with everything
Bedrijf heeft geantwoord
Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes... Toon meer
Bedrijf heeft geantwoord
Great tool shopping experience. Good range of tools for all aspects of work. Easy selection and payment method. Good delivery service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Verenigd Koninkrijk
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,7
Uitstekend
532 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A great company to buy from
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well informed of delivery, I can’t fault them in anyway they have a good range of equipment to suit most budgets. I will definitely be buying from DTW in the future
27 maart 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Warren,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Warning for customers
WARNING. If your order it time critical, or you live outside their normal delivery area, do not use. I placed an order, over £700. Paid the £25 delivery (3-5 day) fee for being in Scotland. Nothing arrived. Used the helpline, was told there was some confusion with the address. Nothing arrived. Called them, pointed out this was time critical, they promised deliver. Nothing arrived. Called again, more excuses, but would definitely be here. Nothing arrived and the delivery company now say, next week. Now going through refund process and two weeks wasted. Will never waste time with them again.
18 april 2026
Review zonder uitnodiging
Antwoord van DTW Tools & Machinery Ltd
Hello Brian,
We really are sorry to hear there's been a delay with our courier delivering your order. Unfortunately the address comes under a remote part of the Scottish Highlands for our courier, so we've found after speaking to them that it currently requires an additional sorting process to complete delivery in this area. At the time of writing this I can see it's at the delivery warehouse and so we're expecting that to be delivered today if it's still suitable to you, but yes unfortunately it is arriving 2 days later than expected due to this reason.
This isn't always the case so I'm afraid it's something we've only uncovered after speaking to them about this delivery. We do generally operate on a 3-5 day delivery service for Highlands so there is absolutely no excusing that the courier has been late in getting this to you, however we do have a very high success rate for on-time deliveries and for Mainland UK we often provide next-day services.
Whilst we do constantly strive to ensure our couriers match the service we expect, unfortunately there may be things out of our control which we have to react to. I can certainly see our team have contacted the courier multiple times to resolve this for you so I do hope that we've done enough to resolve what we could, but again I'm very sorry to hear if that wasn't enough on this occasion.
If you do wish to discuss this one further with us, please call 01257 422 200 or email website@dtwtools.co.uk about this situation and this will be flagged to a member of Management.
Kind Regards,
Dan
Amazing service
Amazing service, really helpful staff and quick delivery. I couldn't be happier with this company!
2 april 2026
Review zonder uitnodiging
Antwoord van DTW Tools & Machinery Ltd
Hi Leona,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Steve,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Mrs Mitchell,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Avoid
Ordered an electric pole saw listed as "in stock for 48h delivery". Had to chase repeatedly and got a stream of increasingly implausible excuses. Arrived 3 weeks later: The saw had been crushed in transit. Packaging had previously been torn open and re-sealed with tape, and internal packing and instructions had been removed (photos available on request). Luckily I was present and refused to accept the delivery from the courier (DX). On contacting DTW's manager, I received an apology and refund; but also the promise of an explanation and compensation, both of which have failed to materialise.
In common with other reviewers' comments, my suspicion is that DTW is advertising some products as in stock but attempting to fulfil them using "Just In Time" logistics. My order had the appearance of an article which had been previously bought by another customer then returned, and was being passed off as brand new.
8 april 2026
Review zonder uitnodiging
Great tool shopping experience
Great tool shopping experience.
Good range of tools for all aspects of work.
Easy selection and payment method.
Good delivery service.
31 maart 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Steve,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Rajiv,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Mower
Very good service from DTW nice mower batteries quick to charge will use them again
31 maart 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Very poor service
Very poor service. Website says 1 to 2 day working day delivery, yet I am still waiting. I have contacted the company 3 times, no hint of an apology, curt and relatively useless responses and promised follow up doesn’t materialise.
3 april 2026
Review zonder uitnodiging
Antwoord van DTW Tools & Machinery Ltd
Hello Andrew,
I am very sorry to hear that we had a few issues with our courier delivering your order. Unfortunately with it being a large ride-on mower it looks as though they've had issues getting the suitable vehicles to deliver these in your area, but of course this is absolutely no excuse and we've made sure to inform the courier that this isn't good enough. They've assured us this is no longer an issue but again I really am sorry that this affected for your order for some time.
Furthermore I'm sorry to hear that you felt underwhelmed by the service received, which is absolutely not good enough. I assure you that every member of staff here cares deeply about resolving these issues for you, however we will ensure that this is conveyed in their responses going forward. Fundamentally the crucial thing has been to resolve the issue for you and deal with anything else afterwards, but I do appreciate that a little more care could have been expressed when speaking to you. This feedback has been passed on to the team.
If you have any further feedback or if there's anything we can possibly do to make this right for you, please feel free to call 01257 422 200 or email website@dtwtools.co.uk. I have noted the feedback in your order with us and my colleagues will ensure your query is handed to the relevant people.
Kind Regards,
Dan.
Kress pruning saw
Ordered & expected a couple days for delivery but it came next morning 👍
Price was brilliant as it came with batteries & charger
Overall really pleased with everything
30 maart 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Elaine,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Jenny,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Michael,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi LD,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi David,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Wonderful
Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes for a very good shopping experience.
17 maart 2026
Antwoord van DTW Tools & Machinery Ltd
Hello David,
Thank you very much for the kind review here. I'm very pleased to hear you were happy with the service provided and the feedback regarding our shop and staff means a lot to us. We really appreciate it.
We hope to serve you again soon!
Kind Regards,
Dan.
Antwoord van DTW Tools & Machinery Ltd
Hello Stephen,
Thank you very much for the kind review. We really appreciate the feedback.
We hope to see you again soon.
Kind Regards,
Dan.
All good thanks.
27 februari 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Clive,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Bob,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.