Vlotte en makkelijke service
Vlotte service
Makkelijk om aan ticketten te geraken
Vriendelijk personeel
Werkpuntje: Geen duidelijk zichtbaar afspreekpunt. Je krijgt een adres, maar er staan geen palen of bordjes waar de firma de bus gaat parkeren. Hierdoor hadden we bijna de bus gemist.
De route die in de mail stond wees ons naar een ander punt dan waar we moesten opstappen.
Antwoord van Dublin Express
Dear Joelle,
Thank you for taking the time to leave us your review.
I am pleased to hear that you received smooth service and found our staff friendly during your recent journey. We appreciate you taking the time to share these positive aspects of your experience.
However, I have noted your feedback regarding areas for improvement. Please accept my apologies for the lack of clear departure information and visible signage at the station; we will certainly look into this to improve the passenger experience.
Additionally, I understand that the information provided in your confirmation email directed you to an incorrect boarding point.
I apologise for this error and will investigate it to correct our communications and make them clearer for future travellers.
Thank you for bringing these matters to our attention, as your feedback is invaluable to our service improvements.
Kind regards,
The Dublin Express Team
