Dvla Reviews 1.698

After trying for 5 hours and a big headache I finally submitted my over 70 driving licence renewal THERE HAS GOT TO BE A BETTER SYSTEM THAN THIS

Another frustrating, tiome-consuming, waste of time. Tried to renew my over 70 driving licence through their on-line mobile phone app, which of course would not read the chip in my passport. So back to the good old fashioned postal application. This type of incompetence is unfortunately par for the course with government database systems

THEY ARE SO BAD I HAVE HAD TO RESORT TO HIGH COURT ACTION I have had a HGV/PSV licence in for renewal for 7 years, to date due to their incompetence, they have STILL not issued the licence. I have had three medicals, all of which have obviously now expired, They demanded I attend a Consultant Heart Specialist for a CHEMICAL heart stress test (Carries a risk), test result = NO PROBLEMS or CONCERNS. None of my medicals showed ANY issues at all, but still they mess me around with delays. I have now issued a High Court order for a Judicial Review, this is where a Judge will determine if they are acting fairly or outside their remit. I only need 1 of the grounds to win the case, I have 7. It only costs £170 to issue, but I have said even if they do issue my licence when the notice from the Court hits their desk, I will continue to enforce the action against them. DO NOT put up with these dictators any more, take them to task as I have done.

even zero rating is to much for this useless government department, there is so much to say but who is going to listen? No one..

Third world country government department..

Spoke to an advisor today to cancel car tax on a vehicle that i do not and did not own to be informed that i cannot cancel the payment with out going through (in her words) 6 weeks worth of paperwork. They tell you you will get a tax refund (this is not the case for month DD) you get nothing back. Once again the UK tax system wins all of your money.

This authority is truly disgrace. Medieval approach and extremely unresponsive. To everyone having an issue with anything feel free to proceed via formal complaint procedures. Suprisely thing get done quicker thank 5 working days. Hilarious because is true 😂😂😂

my medical ran out on 28th November everything sent off by post,I then received a letter from them on 19th December saying still waiting for my neurologist.
in the mean time
it is now February and still no licence renewed still no decision.
Don't bother calling they dont answer talk about stress and anxiety this causes.What a shit hole service.

parking company kept sending threating letters for non payment of fine for a car i did not own or a name that was not mine because i though someone someone had registered a car in my address contacted dvla told them situation they said the car is not redistered in my address and more or less said it is a mistake by the parking company they also sent me a letter to show the parking company so all i can say it was 5 star service thank you

My wife had a reminder to apply for her 70 licence. She opted for 'on line' completion. It would not authenticate her identity on the Gov portal or on her driving licence details. The system said that her authentication had failed and to click below to opt for the old system as this one was new. She clicked and a terminal error came up. She reverted to paper. Who programs this complete rubbish system?

Applied for the reduced rate of car tax as I have a blue badge didn’t know it was available so filled in a V10 ,sent my V5and all my PIP award documents requesting for it to be backdated, only received one year and not 3 so called and so very unhelpful staff told me that I have to send V5 V10 and PIP award back again why they hadn’t taken into account was that over the last 2 years I have had 3 cars but all with the same registration no now waiting for them to come back,my car tax is due on 01/03/26 called again and I have to send all the documents back again in the post with a cheque or postal order to cover the reduced rate tax . What I want to know is why documents aren’t scanned on the system in this day and age and why I keep having to send them each time I contact them, if my documents aren’t back in time for my renewal I have to send everything back again, have the most well travel car documents in the uk. DVLA please join the 21 st century,really a cheque or postal order in this day and age , my bank was flabbergasted as am I

Just about to lose my job as they have had my CLEAN MEDICAL HGV renewal form since 21-11-25 & have still not issued me my license back. WELL DONE, I will now have to claim the doll for the 1st time in my 39 years of working & paying my taxes. Complete incompetent idiots, again well done to another useless government run company
No wonder there is a shortage of HGV Drivers in this country, what is great in Great Britain when our government don’t even give a flying #####?

Giving them one star as there's nothing less! Absolute useless structure, just wasting people's money and time! This structure needs total re-organisation

The DVLA are utter A Holes, went online to retain my plate prior to selling my car and it bombed saying i had to do it on paper! Mint, so the timescale just jumped from 30 seconds to possibly a month when i have a guy waiting to buy the car!!! Its been over 2 weeks now and nothing, cant even speak to registrations as they “are not customer facing” course you cant! I bet they cashed the postal order the day they got it, but the 30 seconds it must take to swap it back to the original reg… lets take a month on that! Car iv owned for 2 years, plate i bought from the effing DVLA and have to continue paying them when i want to keep it, what checks need doing?? Utter crap they cause nothing but problems never solutions and give you generic responses from google when you call! Like any other government outfit… money money MONEY

The Login App to prove identity DOES NOT WORK. Trying to renew my Driving Licence online is a total FAILURE! Another totally incompetent Government Service! The document ID check does not work. Holding iPhone steady, right distance, dark background, in focus, but refuses to scan. USELESS! Have to apply the old fashion way, through the form and post.

Applied to renew Vehicle Tax on DVLA website, entered correct C Card details but was told my payment had failed. Tried to apply again, web-site message says my vehicle has been taken off the road in the last 5 days.
Searched site - says my vehicle has been taxed? Checked credit card web-site - payment has been taken. Something wrong here.

I just wanted to renew my licence (over 70).. I should have done it by post. So complicated on line and had to set up an account etc. and download an app .. Took me best part of an hour. I am quite computer savvy but awful experience. Not sure I have completed it properly and telling me it will be a digital licence! and expires on a different month... Older retired people will have difficulty. Do it by post!

Utterly atrocious organisation, I had the misfortune of speaking with an imbecile masqurading as a customer service representitive, who clearly did not understand the very complex action of "Listining", she would not let me speak, or talked over me, and then simply hung up on me, it is time we got back to OUR GOVERNMENT DEPARTMENTS working for the benefit of the British public instead of trying to navigate ways on how they can extract more money from us -NOTHING IN THIS COUNTRY WORKS ANYMORE

Had spent a very frustrating weekend online trying to sort a DVLA issue….decided to phone Swansea direct and so glad that I did !!
Megan …thank you so much for your help today.Grateful thanks !

Thieving scum, let's up the car tax for unsafe roads. My car has to be fit to drive but the roads are not fit to drive on. Gov.com and all the scum in charge should be locked up

The DVLA appear to be in chaos and new govt instructions have not helped as they simply do not respond. As an over 70 I have received the letter for a compulsory eye test which i have attended. The letter sent to me is in the 2020 format which still bangs on about COVID. It really needs to be updated. Moreover, I am still waiting for my 3 year licence to be renewed. This was due in Nov 2025. I have complained about this and though I have a claim number, there is no response from the DVLA. In fact they make it difficult to contact them. The phone number provided is always busy.