GOV UK Reviews 

I had my driving test in Bromley test centre today and it was a very positive experience. My examiner was a lady called Eva. She was extremely kind and made me feel comfortable.

Absolutely useless. Would give 0 star if possible. The woman on the answerphone gabbles and thus it is not possible to get through without making 3-4 calls. The staff do not seem to know what job they are in. I have been trying to get a v55 for my disability scooter for over a month. It is illegal to use it above 4 mph without the v55.

Absolutely awful website!! It's designed to take you around and around in circles until you go mad and give up.
Was sent a letter saying I would only need a couple details to access an account, go to their shody little website and it wants my life story.
Reluctantly enter my life story and it says something along the lines of 'sorry info incorrect' checked and triple checked the info.
Attempt to contact further met with continuous loops around the site... reluctant to phone as every review says either 'rude'or 'useless'
The website is just about as useful as the government itself to be completely honest.
Total waste of time!!

They had me hold for an hour, took all the information (the former owner of my flat has a fine against her and her drivers license is still linked to my flat - I want it removed) and they then told me to WRITE ALL THAT DOWN AND POST IT TO THEM! They said they might get back in touch in six weeks.

It's 2023 - the DVLA should be able to verify identity and complete tasks online. Also, their webchat people are rude and dismissive. They are literally pointless. I've had to get my lawyer to do it for me as I can't get anywhere. Really glad I don't drive anymore and never have to deal with them. Terrible experience and one that we all pay for.

We collect over £7 billion a year in Vehicle Excise Duty (VED).
If that is the case, why is the service so poor?
Why does it take 14 weeks to process an application?
The service desperately needs investment.. maybe just one of the £70b will do..

can’t tax my motorcycle after it was sorn telling me it has no MOT when it is still new. No automated service is sorting that out. Every line meets a dead end. So rude!

So I went for the early morning call to try and get through to medical. called bang on 8am, got through the options at 8:03am, asked to be put through, and got the 'busy' automated' message. Called back and spoke to a Welsh guy called David. I explained the situation and asked if he could look at my record to see if anything had change. He said he couldn't and could only put me through to medical. I said his colleague had managed to look at my record to see if their was any update. He said he couldn't as he wasn't medically trained, and just put me through to the automated message. Surely checking my record was just an IT customer service thing? So David, incompetent, didn't care and wanted to get off the phone. I feel a complaint coming on.......

Very, very bad!
I send two letters proving my exemption, one first class few months back, one 2nd class signed for on the 10th of May 2023 and on 5th of June I received a letter dated 29th of May that they want more money instead of refunding me.
Today next day delivery is send and I will sue them if harrassment still last!

My letter next day delivery ref fortracking with Royal Mail
DS121467326GB
Everyone can check that it reached DVLA on 07.06.2023 at 7.19 am.

I would like my refund so I can change my car to one, that has 0 road tax.

Update: two days ago 13.06.2023 I received letter reply from DVLA toy second letter dated 10.05.2023.
Letter stated that they cannot make a refund of overpayment by DD and I need to pay for another 6 or 12 months to receive refund.
Ridiculous!!!

Today, 15.06.2023 I received lettet from recovery team asking to pay fine and tgreating me that my vehile is not taxed.

I overpayed you fools!
You owe me refund!

Very professional company, Easy to use. Direct instructions given of what to do next. Person dealing with Sean very professional.

I applied for a change of address on my driving license 2 MONTHS AGO. Called twice 2 enquire but it never arrived. both times I was told I'd have a new one issued, but still nothing. I called this morning to be told that I didn't put the full address on the application. surely if that was the case, they'd have at least contacted me to check the details or just refuse the application. I HIGHLY doubt they'd accept applications without full addresses, so to blame the applicant/customer is an extreme lack of professionalism/customer service and laziness in working practises and processes.

When i took my test with John i felt extremely comfortable and at ease! He was so kind. Thankyou for the best experience! :)

Disgusting service, well NO service at all. Tried ringing constantly for 3 days, no reply. Ask for a call back, haven’t received one. Tried E mailing the given address, it states “not a valid recipient”. I’m a Civil Servant myself and realise DVLA have a backlog but this excuse is wearing thin. This is a matter of urgency for me as it could result in a change of role or loss of employment if I do not have a current driving licence. I do not want to become another unemployment statistic due to Administrative failure. I also would not want my colleagues to provide this kind of inadequate service to the general public.

Disgusting! Tried calling 3 times to which someone answers then hangs up and puts you through to customer survey!! Why should we be forced to use this absolute shambles of a service. Sort it the F out.

Spent over 30 minutes on hold for you to answer the phone and hang up on me straight away then have the cheek to send me through a customer satisfaction survey. Disgusting service!!! Not the first time this has happened!

Applied for trade plates - all docs in order, sms confirmation of receipt of docs and now nothing. DVLA robots won't even check my application until exactly 4 weeks have passed, 26 days not long enough - I can't trade without trade plates - utterly useless and the staff give the impression that they just don't care

Useless robots stealing a living of the goverment what do they actually do

Waiting for a return on my V5 application. It's been weeks and i still can't drive my vehicle without a registration number. I've paid £128 to register & tax the vehicle. The tax is running out day by day but i'll bet they won't refund me the waiting time. DVLA needs updating. Hopeless and useless.

Can't get through three times, first two told 30 minute waiting time go on to call back then when called back put onto Muzak then last time told full up call back and then cut off.

F@C!ING TERRIBLE DVLA SITE
Absolutely useless......trying to renew…my driving licence, have given them my NI number, DOB, passport number, address, mother's maiden name, driving licence number and keep getting this stupid error "It has not been possible to use your passport photo on your driving licence as DVLA have been unable to confirm your identity online!!!

Absolutely useless......trying to renew my driving licence, have given them my NI number, DOB, passport number, address, mother's maiden name, driving licence number and keep getting this stupid error "It has not been possible to use your passport photo on your driving licence as DVLA have been unable to confirm your identity online" despite providing them EVERY detail they asked for. Now face the added waste of time of going to a post office and paying more to get it done. Nobody answers the phone. Ever. Working from home ? Euphemism for doing nothing. Where's the accountability ? Typical UK, zero service culture, just a culture of anonymous unaccountable third raters.